Test Duration
~ 30 minsDifficulty Level
Moderate
Questions
- 10 Dynamics 365 Customer Service MCQs
- 5 Customer Service MCQs
Availability
Available as custom testThe Microsoft Dynamics 365 Customer Service Functional Consultant Test evaluates a candidate's expertise in implementing and configuring Dynamics 365 Customer Service solutions. It assesses knowledge of case management, knowledge bases, omnichannel services, SLAs, and customer self-service portals. The test covers functionalities like workflow automation, reporting, and integration with other Dynamics 365 apps, focusing on practical application of these concepts in real-world scenarios.
Covered skills:
Test Duration
~ 30 minsDifficulty Level
Moderate
Questions
Availability
Available as custom testThe Microsoft Dynamics 365 Customer Service Functional Consultant Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.
The test screens for the following skills that hiring managers look for in candidates:
Use Adaface tests trusted by recruitment teams globally. Adaface skill assessments measure on-the-job skills of candidates, providing employers with an accurate tool for screening potential hires.
We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questionsThese are just a small sample from our library of 15,000+ questions. The actual questions on this Microsoft Dynamics 365 Customer Service Functional Consultant Test will be non-googleable.
🧐 Question | |||||
---|---|---|---|---|---|
Medium Adapting Communication Styles | Solve | ||||
Medium Appropriate Apology | Solve | ||||
Easy Toy is out of stock! | Solve | ||||
🧐 Question | 🔧 Skill | ||
---|---|---|---|
Medium Adapting Communication Styles | 2 mins Customer Service | Solve | |
Medium Appropriate Apology | 2 mins Customer Service | Solve | |
Easy Toy is out of stock! | 2 mins Customer Service | Solve |
🧐 Question | 🔧 Skill | 💪 Difficulty | ⌛ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles | Customer Service | Medium | 2 mins | Solve | |
Appropriate Apology | Customer Service | Medium | 2 mins | Solve | |
Toy is out of stock! | Customer Service | Easy | 2 mins | Solve |
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We were able to close 106 positions in a record time of 45 days! Adaface enables us to conduct aptitude and psychometric assessments seamlessly. My hiring managers have never been happier with the quality of candidates shortlisted.
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We evaluated several of their competitors and found Adaface to be the most compelling. Great library of questions that are designed to test for fit rather than memorization of algorithms.
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The Adaface test library features 500+ tests to enable you to test candidates on all popular skills- everything from programming languages, software frameworks, devops, logical reasoning, abstract reasoning, critical thinking, fluid intelligence, content marketing, talent acquisition, customer service, accounting, product management, sales and more.
The Microsoft Dynamics 365 Customer Service Functional Consultant Test evaluates candidates on various skills required for managing and implementing Dynamics 365 Customer Service solutions. Hiring managers and recruiters use this test to identify qualified candidates for roles involving Dynamics 365 Customer Service.
Yes, you can request a custom assessment that includes questions from both the Microsoft Dynamics 365 Customer Service Functional Consultant Test and the Microsoft Power Platform Developer Test to evaluate candidates comprehensively on both skill sets.
The test covers topics such as Dynamics 365 Customer Service Overview, Case Management, Knowledge Base Management, Customer Service Insights, Omnichannel for Customer Service, Unified Service Desk, SLAs, Customer Self-Service Portals, Workflow and Business Process Automation, Reporting and Analytics, and Integration with Other Dynamics 365 Apps.
Use the test as a pre-screening tool at the beginning of your recruitment process. Add a link to the test in your job post or invite candidates by email. This helps identify skilled candidates earlier.
Yes, you can combine skills from the Microsoft Dynamics 365 Customer Service Functional Consultant Test with the Salesforce Developer Test to evaluate candidates on both platforms simultaneously.
Apart from the Microsoft Dynamics 365 Customer Service Functional Consultant Test, we offer:
Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.
We have the following anti-cheating features in place:
Read more about the proctoring features.
The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.
Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.
Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.
No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.
You can check out our pricing plans.
Yes, you can sign up for free and preview this test.
Here is a quick guide on how to request a custom assessment on Adaface.