Customer Service General Interview Questions
  1. Which relevant qualifications do you have for this job?
  2. What do you think about typical day in a Customer Service representative’s life?
  3. How is a contact center different from a call center?
  4. What is the difference between good and great customer service?
  5. What do you do in the situation when you don’t know the answer to a question?
  6. What is customer lifetime value or LTV? How can a skilled customer service representative (CSR) ensure higher LTVs?
  7. How important do you think it is to work collaboratively with other customer service representatives and teams across a company?
  8. Are shorter talk times equal to good customer service?
  9. What are the differences between first reply time, talk time, and average handle time?
  10. What is ticket routing?
  11. What is customer churn rate? How is customer service related to it?
  12. Define the terms CSAT and NPS.
  13. Would you describe yourself as a people person?
  14. What do you do when your customer points out major issue reading any product or service?
  15. Tell me about a difficult customer you had to deal with and how you handled it?
  16. What will you do when your co-worker is behaving rudely with the customers?
  17. What is important – excellent product or friendly service?
  18. What is “Customer Satisfaction”?
  19. How can you utilize customer’s feedback to ensure business excellence?
  20. Do you have any previous customer service experience?
  21. Tell me about a time you went above and beyond what was expected to please a customer?
  22. Tell me about a difficult day you experienced at work. What happened and how did you handle it?
  23. Give me an example of a time when you had to explain something fairly complex to a frustrated client or coworker. How did you make sure they understood you?
  24. Tell me about a time you thought you communicated clearly but were misunderstood. What happened and how did you handle the situation?
  25. Describe an instance when you had to improvise or think on your feet to solve a problem