Test Duration
35 mins
Difficulty Level
Moderate
Questions
- 5 Situational Judgement MCQs
- 5 Customer Service MCQs
- 5 Attention to Detail MCQs
- 5 English MCQs
Availability
Ready to use
About the test:
The customer service test evaluates a candidate’s ability to understand customer issues, identify the root cause, determine effective solutions and respond with empathy and professionalism. The test presents candidates with real-life scenario based questions to determine which candidates have a customer centric approach.
Covered skills:
Test Duration
35 mins
Difficulty Level
Moderate
Questions
Availability
Ready to use
The Customer service test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions.
81% of customers are more likely to do repeat business with a company after receiving good customer service. Making a bad customer service hire can be a bad decision for your company- a screening test can help filter out poor candidates at the beginning of your hiring process.
The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the role. Anti-cheating features enable you to be comfortable with conducting assessments online. The Customer service test is ideal for helping recruiters identify which candidates have the skills to do well on the job.
Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.
The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.
Why we started Adaface ->We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
These are just a small sample from our library of 10,000+ questions. The actual questions on this Customer Service Test will be non-googleable.
🧐 Question | |||||
---|---|---|---|---|---|
Medium Adapting Communication Styles | Solve | ||||
Medium Appropriate Apology | Solve | ||||
Easy Toy is out of stock! | Solve | ||||
Medium Email on Friday evening | Solve | ||||
Medium Handling Disruption in Supply Chain Management | Solve | ||||
Medium Interpersonal Skill in Team Management | Solve | ||||
Easy The Discrepancy | Solve | ||||
Medium The Medical Mix-Up | Solve | ||||
Medium Code language | Solve | ||||
Medium Fin copied over data | Solve | ||||
Medium Recipe Review | Solve | ||||
Medium Wrong data entry | Solve | ||||
Medium Airline Operators | Solve | ||||
Medium Call Gurj Clooners | Solve | ||||
Medium Cigarette taxation regime | Solve | ||||
Easy Reading Comprehension | Solve | ||||
🧐 Question | 🔧 Skill | ||
---|---|---|---|
Medium Adapting Communication Styles | 2 mins Customer Service | Solve | |
Medium Appropriate Apology | 2 mins Customer Service | Solve | |
Easy Toy is out of stock! | 2 mins Customer Service | Solve | |
Medium Email on Friday evening | 2 mins Situational Judgement | Solve | |
Medium Handling Disruption in Supply Chain Management | 2 mins Situational Judgement | Solve | |
Medium Interpersonal Skill in Team Management | 2 mins Situational Judgement | Solve | |
Easy The Discrepancy | 2 mins Situational Judgement | Solve | |
Medium The Medical Mix-Up | 2 mins Situational Judgement | Solve | |
Medium Code language | 2 mins Attention to Detail | Solve | |
Medium Fin copied over data | 2 mins Attention to Detail | Solve | |
Medium Recipe Review | 2 mins Attention to Detail | Solve | |
Medium Wrong data entry | 2 mins Attention to Detail | Solve | |
Medium Airline Operators | 2 mins English | Solve | |
Medium Call Gurj Clooners | 2 mins English | Solve | |
Medium Cigarette taxation regime | 2 mins English | Solve | |
Easy Reading Comprehension | 2 mins English | Solve |
🧐 Question | 🔧 Skill | 💪 Difficulty | ⌛ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles | Customer Service | Medium | 2 mins | Solve | |
Appropriate Apology | Customer Service | Medium | 2 mins | Solve | |
Toy is out of stock! | Customer Service | Easy | 2 mins | Solve | |
Email on Friday evening | Situational Judgement | Medium | 2 mins | Solve | |
Handling Disruption in Supply Chain Management | Situational Judgement | Medium | 2 mins | Solve | |
Interpersonal Skill in Team Management | Situational Judgement | Medium | 2 mins | Solve | |
The Discrepancy | Situational Judgement | Easy | 2 mins | Solve | |
The Medical Mix-Up | Situational Judgement | Medium | 2 mins | Solve | |
Code language | Attention to Detail | Medium | 2 mins | Solve | |
Fin copied over data | Attention to Detail | Medium | 2 mins | Solve | |
Recipe Review | Attention to Detail | Medium | 2 mins | Solve | |
Wrong data entry | Attention to Detail | Medium | 2 mins | Solve | |
Airline Operators | English | Medium | 2 mins | Solve | |
Call Gurj Clooners | English | Medium | 2 mins | Solve | |
Cigarette taxation regime | English | Medium | 2 mins | Solve | |
Reading Comprehension | English | Easy | 2 mins | Solve |
With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!
Brandon Lee, Head of People, Love, Bonito
The most important thing while implementing the pre-employment Customer Service Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.
Email invites: You can send candidates an email invite to the Customer Service Test from your dashboard by entering their email address.
Public link: You can create a public link for each test that you can share with candidates.
API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.
Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.
This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.
User authentication
Plagiarism detection
IP proctoring
Web proctoring
Webcam proctoring
Copy paste protection
The hiring managers felt that through the technical questions that they asked during the panel interviews, they were able to tell which candidates had better scores, and differentiated with those who did not score as well. They are highly satisfied with the quality of candidates shortlisted with the Adaface screening.
A customer service test is a way to assess an individual's ability to provide excellent customer service.
An online customer service skills test can help you understand if the candidate has the hard skills (English proficiency, attention to detail, logical reasoning) to do well on the job, and how they would react under challenging scenarios (situational judgement). Once you have filtered out candidates for these skills, you can select the final candidate based on interviews & job simulations.
The test consists of a series of questions about customer service scenarios and how the test-taker would handle them.
Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify.
We have the following anti-cheating features in place:
Read more about the proctoring features.
The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.
Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.
Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.
No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.
You can check out our pricing plans.
Yes, you can sign up for free and preview this test.
Here is a quick guide on how to request a custom assessment on Adaface.