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About the test:

Der Kommunikationstest bewertet die Kommunikationsfähigkeiten der Kandidaten, einschließlich mündlicher und schriftlicher Kommunikation, aktives Zuhören und zwischenmenschliche Fähigkeiten. Es soll ihre Fähigkeit bewerten, effektiv mit Kunden, Kollegen und Stakeholdern in verschiedenen professionellen Szenarien zu kommunizieren.

Covered skills:

  • Kommunikationsfähigkeit
  • Aufmerksamkeit fürs Detail
  • Verbale Argumentation
  • Situatives Urteilsvermögen
  • Kritisches Denken

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9 reasons why
9 reasons why

Adaface Communication Skills Assessment Test is the most accurate way to shortlist Kundendienstvertretungs



Reason #1

Tests for on-the-job skills

The Communication Skills Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Effektiv Botschaften mit Klarheit und Zuversicht liefern
  • Aktive Zuhör und einfühlsame Kommunikation
  • Konflikte verwalten und Meinungsverschiedenheiten lösen
  • Geschickte Überzeugung und Verhandlung
  • Anpassung des Kommunikationsstils an verschiedene Zielgruppen
  • Nonverbale Kommunikation und Körpersprache
  • Aufbau und Aufrechterhaltung professioneller Beziehungen
  • Konstruktives Feedback geben und erhalten
  • Effektive schriftliche Kommunikation
  • Verwenden Sie einen geeigneten mündlichen und geschriebenen Ton
  • Klares und prägnantes öffentliches Sprechen
  • Effektive Kommunikationskanäle verstehen und verwenden
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Dies sind nur ein kleines Beispiel aus unserer Bibliothek mit mehr als 10.000 Fragen. Die tatsächlichen Fragen dazu Kommunikationsfähigkeiten wird nichtgänger sein.

🧐 Question

Medium

Email on Friday evening
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Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first?
A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning.

B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning.

C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday.

D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
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You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation?
A: Find a local supplier for the critical component, regardless of cost and quality.
B: Stockpile components to mitigate future disruptions.
C: Invest in developing the component in-house, regardless of the time and resources it may take.
D: Lobby with government bodies to prioritize your company's needs.
E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components.
F: Shift the burden to the production department to figure out how to handle the component shortage.
G: Initiate legal action against the current supplier for not fulfilling their contract.

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
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You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take?
A: They are both adults, wait for them to fix the issue by themselves. 
B: Pick the more competent team member's side and ask the other team member to adjust.
C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors.
D: Organize team-building activities to improve team dynamics.
E: Report the situation to your manager and ask for their advice.
F: Terminate the less competent team member from the project team, and move them to another project.
G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.

Easy

The Discrepancy
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You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step?
A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data.
B: Assume it's a minor mistake and ignore it, focusing on your other tasks.
C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst.
D: Prepare an amended report and replace the existing report without informing anyone.
E: Inform the IT department about the potential data integrity issue.
F: Talk to the person who prepared the report about the discrepancy.
G: Submit a report to the senior management detailing the discrepancy.

Medium

The Medical Mix-Up
Patient Safety
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Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should:
A: Assume the doctor knows best and ignore
B: Change the medication herself to a non-beta lactam drug
C: Contact the pharmacy to change the drug
D: Speak with the prescribing physician about the discrepancy
E: Consult the nurse who administered the medication
F: Immediately call the patient's family to inform them of the mistake
G: Report the case to a medical malpractice lawyer

Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
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A pharmaceutical company claims that their new drug, Xylanex, is highly effective in treating a specific medical condition. They provide statistical data from a clinical trial to support their claim. However, a group of scientists has raised concerns about the validity of the study design and potential bias in the data collection process. They argue that the results may be inflated and not truly representative of the drug's effectiveness.

Which of the following assumptions is necessary to support the pharmaceutical company's claim?
A: The clinical trial participants were randomly selected and representative of the target population.
B: The scientists raising concerns have a conflict of interest and are biased against the pharmaceutical company.
C: The statistical analysis of the clinical trial data was conducted by independent experts.
D: The medical condition being treated by Xylanex is widespread and affects a large number of individuals.
E: The pharmaceutical company has a proven track record of developing effective drugs for similar medical conditions.

Medium

Emma's cafe business
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Emma's cafe has been operating successfully for the last 6 years. Profits have been growing every year, with this year (2020) being their best year so far. As a thank you, Emma treated her staff to a meal at a Michelin star restaurant. 
 image
Below are 3 statements about Emma, her staff and her cafe. Can you help us decide whether the 3 statements are "True", "Probably True", "Insufficient Data to Say True or False", "Probably False", or "False".

1. Emma's staff members are happy.
2. Emma's cafe did well in 2016.
3. Emma is rich.

A: True
B: False
C: Probably True
D: Probably False
E: Insufficient Data

Medium

Ivory's new startup
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Statement: Ivory started a new startup. We know for a fact that almost all startups fail within the first 2 years. 
Conclusion: Ivory's startup will fail.
Does the conclusion follow from the statement?

Easy

Overseas office
Inferential Reasoning
Reading Comprehension
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Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?

Medium

China manufacturing
Economic reasoning
Cost analysis
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The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. 
A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China.
B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. 
C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam.
D: It takes 20% more time to manufacture a phone in Vietnam than it does in China.
E: Labour costs in Vietnam are 20% higher than in China.

Medium

Commerical Premises
Reading comprehension
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A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. 
Based on the given passage, what can we say about the following statement?

Business owners having commercial premises often have a residential property as part of their portfolio.
🧐 Question🔧 Skill

Medium

Email on Friday evening

2 mins

Situational Judgement
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Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning

2 mins

Situational Judgement
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Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making

2 mins

Situational Judgement
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Easy

The Discrepancy

2 mins

Situational Judgement
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Medium

The Medical Mix-Up
Patient Safety

2 mins

Situational Judgement
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Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions

2 mins

Critical Thinking
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Medium

Emma's cafe business

2 mins

Critical Thinking
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Medium

Ivory's new startup

2 mins

Critical Thinking
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Easy

Overseas office
Inferential Reasoning
Reading Comprehension

2 mins

Verbal Reasoning
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Medium

China manufacturing
Economic reasoning
Cost analysis

2 mins

Verbal Reasoning
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Medium

Commerical Premises
Reading comprehension

2 mins

Verbal Reasoning
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🧐 Question🔧 Skill💪 Difficulty⌛ Time
Email on Friday evening
Situational Judgement
Medium2 mins
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Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Situational Judgement
Medium2 mins
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Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Situational Judgement
Medium2 mins
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The Discrepancy
Situational Judgement
Easy2 mins
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The Medical Mix-Up
Patient Safety
Situational Judgement
Medium2 mins
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Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
Critical Thinking
Medium2 mins
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Emma's cafe business
Critical Thinking
Medium2 mins
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Ivory's new startup
Critical Thinking
Medium2 mins
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Overseas office
Inferential Reasoning
Reading Comprehension
Verbal Reasoning
Easy2 mins
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China manufacturing
Economic reasoning
Cost analysis
Verbal Reasoning
Medium2 mins
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Commerical Premises
Reading comprehension
Verbal Reasoning
Medium2 mins
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Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

Mit Adaface konnten wir unseren Erstauswahlprozess um mehr als 75 % optimieren und so wertvolle Zeit sowohl für Personalmanager als auch für unser Talentakquiseteam gewinnen!


Brandon Lee, Leiter der Menschen, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Kommunikationsfähigkeiten in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Kommunikationsfähigkeiten from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

Ansicht der Probe Scorecard
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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


Learn more

About the Communication Skills Online Test

Why you should use Pre-employment Communication Skills Test?

The Kommunikationsfähigkeiten makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • Szenarien anwenden situatives Urteilsvermögen anwenden
  • Effektive verbale Kommunikation demonstrieren
  • Analyse und Bewertung kritischer Informationen
  • Logisches Denken auf Problemlösung anwenden
  • Interpretieren und Argumentation aus schriftlichen Informationen
  • Aufmerksamkeit in den Aufgaben aufmerksam auf Details anwenden
  • Effektive schriftliche Kommunikation demonstrieren
  • Identifizierung und Lösung von Kommunikationsbarrieren
  • Antrag auf situatives Urteilsvermögen bei der Entscheidungsfindung anwenden
  • Analyse und Synthese komplexer Informationen

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Communication Skills Test?

  • Kommunikationsfähigkeiten

    Kommunikationsfähigkeiten beziehen sich auf die Fähigkeit, anderen Informationen, Ideen und Gedanken effektiv auf klare und präzise Weise zu übermitteln. Diese Fähigkeit ist am Arbeitsplatz von entscheidender Bedeutung, da sie die Zusammenarbeit, die Teamarbeit und das Verständnis von Zielen und Erwartungen fördert. Situationen und treffen fundierte Entscheidungen oder Urteile auf der Grundlage der verfügbaren Informationen. Es ist wichtig, diese Fähigkeit zu messen, da sie die Fähigkeit eines Individuums widerspiegelt, komplexe und mehrdeutige Situationen zu behandeln, die häufig in professionellen Umgebungen auftreten. Fähigkeit, selbst die kleinsten und kompliziertesten Aspekte von Aufgaben, Prozessen oder Informationen zu bemerken und zu identifizieren. Es ist wichtig, diese Fähigkeit zu messen, um Genauigkeit, Effizienz und Qualität bei der Arbeit zu gewährleisten und Fehler oder Überwachungen zu minimieren, die erhebliche Konsequenzen haben könnten. bedeutet die Fähigkeit, komplexe Probleme oder Situationen objektiv zu analysieren und zu bewerten, wobei mehrere Perspektiven und Nachweise berücksichtigt werden. Diese Fähigkeit ist entscheidend für Entscheidungsfindung, Problemlösung und Innovation, da Einzelpersonen es ermöglicht, Informationen zu bewerten und begründete und logische Urteile zu fällen. Die Fähigkeit, die Bedeutung aus der schriftlichen oder gesprochenen Sprache zu verstehen und zu schließen, sowie logische Argumente oder Erklärungen zu konstruieren. Die Messung dieser Fähigkeit ist wichtig, da sie die Fähigkeit eines Individuums bewertet, Ideen effektiv zu verstehen und zu kommunizieren, Anweisungen korrekt zu interpretieren und sich auf den artikulierten und überzeugenden Dialog einzulassen.

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Kommunikationsfähigkeiten to be based on.

    Aktives Zuhören
    Nonverbale Hinweise
    Empathie
    Konfliktlösung
    Verhandlungsgeschick
    Überzeugungs -Techniken
    Anpassung von Kommunikation
    Gebäudemittel
    Feedback erhalten
    Schriftliche Kommunikation
    Ton und Sprache
    Öffentliches Sprechen
    Kommunikationskanäle wählen
    Klarheit in Nachrichten
    SUKTIVE in Nachrichten
    Berufsbeziehungen
    Umgang mit Meinungsverschiedenheiten
    Zwischenkulturelle Kommunikation
    Zwischenmenschliche Fähigkeiten
    Abteilungskommunikation
    Zusammenarbeit
    Vertrauensaufbau
    Effektives Zuhören
    Verständnis bestätigen
    Feedback geben
    Verwenden einer geeigneten Sprache
    Präsentationsfähigkeiten
    Durchsetzungsvermögen
    Konfliktverwaltung
    Probleme lösen
    Anpassungsfähigkeit in der Kommunikation
    Inklusive Sprache
    Emotionale Intelligenz
    Geschichtenerzählen
    Zeiteinteilung
    Aktives Engagement
    Vermeidung von Konflikten
    Kommunikationsbarrieren
    Offene und geschlossene Fragen
    Kommunikationsstile
    Strategien zur Aufbau von Beziehungen
    Erwartungen verwalten
    Schriftliche Berichte
    Präsentationsdesign
    Umgang mit schwierigen Persönlichkeiten
    Feedback -Lieferung
    Verwaltung der virtuellen Kommunikation
    Kulturelle sensibilität
    Ethische Kommunikation
    Hörfähigkeiten
    Networking
    Umgang mit Missverständnissen
    Körpersprache verstehen
    Verhandlungstaktik
    Geschriebene Memos
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What roles can I use the Communication Skills Test for?

  • Kundendienstvertretung
  • Verkaufsmitarbeiter
  • Personalchef
  • Marketing Manager
  • Inhalts Autor
  • Personalvermittler
  • PR -Spezialistin
  • Spezialist des technischen Hilfedienstes
  • Texter
  • Geschäftsentwicklungsmanager

How is the Communication Skills Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • Nutzung effektiver Kommunikationstechniken
  • Kritisches Denken bei der Entscheidungsfindung demonstrieren
  • Anwendung von Fähigkeiten zur mündlichen Argumentation zur Beurteilung von Situationen
  • Anwenden logischer Argumentation in der Problemlösung anwenden
  • Identifizieren und Behandeln von Kommunikationsproblemen
  • Aktive Hörfähigkeiten demonstrieren
  • Anwendung von situativem Urteilsvermögen in der Konfliktlösung
  • Daten genau analysieren und interpretieren
  • Effektive Präsentationsfähigkeiten anwenden
  • Strategisches und kritisches Denken demonstrieren
Singapore government logo

Die Personalmanager waren der Meinung, dass sie durch die technischen Fragen, die sie während der Panel-Interviews stellten, erkennen konnten, welche Kandidaten bessere Ergebnisse erzielten, und sie von denen unterscheiden konnten, die nicht so gut abschnitten. Sie sind Sehr zufrieden mit der Qualität der Kandidaten, die beim Adaface-Screening in die engere Auswahl kommen.


85%
Verringerung der Screening -Zeit

Communication Skills Hiring Test FAQs

Kann ich mehrere Fähigkeiten zu einer benutzerdefinierten Bewertung kombinieren?

Ja absolut. Basierend auf Ihrer Stellenbeschreibung werden benutzerdefinierte Bewertungen eingerichtet und enthalten Fragen zu allen von Ihnen angegebenen Must-Have-Fähigkeiten.

Haben Sie Anti-Cheating- oder Proctoring-Funktionen?

Wir haben die folgenden Anti-Cheating-Funktionen:

  • Nicht-Googling-Fragen
  • IP -Verbreitung
  • Web -Verbreitung
  • Webcam -Proctoring
  • Plagiaterkennung
  • sicherer Browser

Lesen Sie mehr über die Proctoring -Funktionen.

Wie interpretiere ich die Testergebnisse?

Die wichtigste Sache, die Sie beachten sollten, ist, dass eine Bewertung ein Eliminierungswerkzeug ist, kein Auswahlwerkzeug. Eine Bewertung der Qualifikationsbewertung wird optimiert, um Ihnen zu helfen, Kandidaten zu beseitigen, die technisch nicht für die Rolle qualifiziert sind. Sie ist nicht optimiert, um Ihnen dabei zu helfen, den besten Kandidaten für die Rolle zu finden. Die ideale Möglichkeit, eine Bewertung zu verwenden, besteht also darin, einen Schwellenwert zu entscheiden (in der Regel 55%, wir helfen Ihnen bei der Benchmark) und alle Kandidaten einladen, die für die nächsten Interviewrunden über dem Schwellenwert punkten.

Für welche Erfahrung kann ich diesen Test verwenden?

Jede Adaface -Bewertung ist an Ihre Stellenbeschreibung/ ideale Kandidatenpersönlichkeit angepasst (unsere Experten für Fache werden die richtigen Fragen für Ihre Bewertung aus unserer Bibliothek mit über 10000 Fragen auswählen). Diese Einschätzung kann für jede Erfahrungsstufe angepasst werden.

Bekommt jeder Kandidat die gleichen Fragen?

Ja, es macht es Ihnen viel einfacher, Kandidaten zu vergleichen. Optionen für MCQ -Fragen und die Reihenfolge der Fragen werden randomisiert. Wir haben Anti-Cheating/Proctoring Funktionen. In unserem Unternehmensplan haben wir auch die Möglichkeit, mehrere Versionen derselben Bewertung mit Fragen mit ähnlichen Schwierigkeitsgraden zu erstellen.

Ich bin ein Kandidat. Kann ich einen Übungstest ausprobieren?

Nein, leider unterstützen wir derzeit keine Übungstests. Sie können jedoch unsere Beispielfragen zur Praxis verwenden.

Was kostet die Verwendung dieses Tests?

Sie können unsere Preispläne überprüfen.

Kann ich eine kostenlose Testversion erhalten?

Ja, Sie können sich kostenlos anmelden und eine Vorschau dieses Tests.

Ich bin gerade zu einem bezahlten Plan gezogen. Wie kann ich eine benutzerdefinierte Bewertung anfordern?

Hier finden Sie eine kurze Anleitung zu wie Sie eine benutzerdefinierte Bewertung anfordern auf Adaface.

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