Why is Situational Judgment so important
During a situational judgment test, test takers are provided with a variety of scenarios related to the day-to-day responsibilities and challenges of the job in question. Each situation incorporates a range of responses and the candidate is asked to rate the effectiveness of each response. The scenarios can be presented via a range of media or standard text.
Situational judgment tests assess your candidates' responses to gauge how suitable they are for a certain job role. SJTs are a type of aptitude test that will test their problem-solving ability in the context of the workplace. It is unlikely that one will encounter a question in an SJT that doesn’t reflect possible situations that one might come across in their workplace.
Whereas most psychological tests are generic, situational judgment tests are built from the ground up to incorporate the demands of specific positions. As such, they tend to be favored by candidates as they get a feel for the job, and hiring managers can gain a deeper insight into the suitability of the candidates applying for the role.
Situational Judgment Tests, abbreviated as SJTs and also known as Situational Judgment Questionnaires, are a type of psychometric test that recruiters often use to assess job applicants based on their approaches towards work-related situations.
SJTs consists of a series of hypothetical workplace scenarios that the candidate might encounter in the role for which they are applying. There are no right or wrong responses in SJTs. The responses for SJTs are reflective of each candidate’s thinking skills and decision-making abilities.
The test is designed to filter out candidates for job roles like:
- Customer Service Representatives
- Call Center Representatives