Test Duration
~ 45 minsDifficulty Level
Moderate
Questions
- 4 Customer Service MCQs
- 4 Situational Judgement MCQs
- 4 Abstract Reasoning MCQs
- 4 Verbal Reasoning MCQs
- 4 English MCQs
Availability
Available as custom testThe Customer Service Aptitude Test evaluates a candidate's skills in customer service, attention to detail, problem-solving, verbal reasoning, numerical reasoning and logical reasoning.
Covered skills:
Test Duration
~ 45 minsDifficulty Level
Moderate
Questions
Availability
Available as custom testThe Customer Service Aptitude Test is crafted to assist recruiters and hiring managers in identifying promising candidates from a stack of applications. It streamlines the hiring process by providing an objective method to assess candidates, thereby reducing the burden of interviewing numerous individuals and conserving valuable time by weeding out unsuitable applicants early on.
This assessment is designed to evaluate abilities that hiring managers seek in customer-facing roles. These encompass problem-solving skills, the ability to handle customer interactions effectively, and situational judgement. It also gauges abstract reasoning skills and verbal ability alongside evaluating candidate's English language proficiency. Attention to detail, logical reasoning, and communication skills are also evaluated to ensure a well-rounded view of the candidate's capabilities.
Use Adaface tests trusted by recruitment teams globally. Adaface skill assessments measure on-the-job skills of candidates, providing employers with an accurate tool for screening potential hires.
We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questionsThese are just a small sample from our library of 15,000+ questions. The actual questions on this Customer Service Aptitude Test will be non-googleable.
🧐 Question | |||||
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Medium
Adapting Communication Styles
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Solve
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Medium
Appropriate Apology
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Solve
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Easy
Toy is out of stock!
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Solve
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Medium
Email on Friday evening
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Solve
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Medium
Handling Disruption in Supply Chain Management
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Solve
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Medium
Interpersonal Skill in Team Management
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Solve
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Easy
The Discrepancy
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Solve
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Medium
The Medical Mix-Up
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Solve
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Medium
Missing element
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Solve
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Easy
Missing element
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Solve
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Easy
Overseas office
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Solve
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Medium
China manufacturing
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Solve
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Medium
Commerical Premises
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Solve
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Medium
Airline Operators
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Solve
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Medium
Call Gurj Clooners
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Solve
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Medium
Cigarette taxation regime
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Solve
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Easy
Reading Comprehension
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Solve
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🧐 Question | 🔧 Skill | ||
---|---|---|---|
Medium
Adapting Communication Styles
|
2 mins Customer Service
|
Solve
|
|
Medium
Appropriate Apology
|
2 mins Customer Service
|
Solve
|
|
Easy
Toy is out of stock!
|
2 mins Customer Service
|
Solve
|
|
Medium
Email on Friday evening
|
2 mins Situational Judgement
|
Solve
|
|
Medium
Handling Disruption in Supply Chain Management
|
2 mins Situational Judgement
|
Solve
|
|
Medium
Interpersonal Skill in Team Management
|
2 mins Situational Judgement
|
Solve
|
|
Easy
The Discrepancy
|
2 mins Situational Judgement
|
Solve
|
|
Medium
The Medical Mix-Up
|
2 mins Situational Judgement
|
Solve
|
|
Medium
Missing element
|
2 mins Abstract Reasoning
|
Solve
|
|
Easy
Missing element
|
2 mins Abstract Reasoning
|
Solve
|
|
Easy
Overseas office
|
2 mins Verbal Reasoning
|
Solve
|
|
Medium
China manufacturing
|
2 mins Verbal Reasoning
|
Solve
|
|
Medium
Commerical Premises
|
2 mins Verbal Reasoning
|
Solve
|
|
Medium
Airline Operators
|
2 mins English
|
Solve
|
|
Medium
Call Gurj Clooners
|
2 mins English
|
Solve
|
|
Medium
Cigarette taxation regime
|
2 mins English
|
Solve
|
|
Easy
Reading Comprehension
|
2 mins English
|
Solve
|
🧐 Question | 🔧 Skill | 💪 Difficulty | ⌛ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles
|
Customer Service
|
Medium | 2 mins |
Solve
|
|
Appropriate Apology
|
Customer Service
|
Medium | 2 mins |
Solve
|
|
Toy is out of stock!
|
Customer Service
|
Easy | 2 mins |
Solve
|
|
Email on Friday evening
|
Situational Judgement
|
Medium | 2 mins |
Solve
|
|
Handling Disruption in Supply Chain Management
|
Situational Judgement
|
Medium | 2 mins |
Solve
|
|
Interpersonal Skill in Team Management
|
Situational Judgement
|
Medium | 2 mins |
Solve
|
|
The Discrepancy
|
Situational Judgement
|
Easy | 2 mins |
Solve
|
|
The Medical Mix-Up
|
Situational Judgement
|
Medium | 2 mins |
Solve
|
|
Missing element
|
Abstract Reasoning
|
Medium | 2 mins |
Solve
|
|
Missing element
|
Abstract Reasoning
|
Easy | 2 mins |
Solve
|
|
Overseas office
|
Verbal Reasoning
|
Easy | 2 mins |
Solve
|
|
China manufacturing
|
Verbal Reasoning
|
Medium | 2 mins |
Solve
|
|
Commerical Premises
|
Verbal Reasoning
|
Medium | 2 mins |
Solve
|
|
Airline Operators
|
English
|
Medium | 2 mins |
Solve
|
|
Call Gurj Clooners
|
English
|
Medium | 2 mins |
Solve
|
|
Cigarette taxation regime
|
English
|
Medium | 2 mins |
Solve
|
|
Reading Comprehension
|
English
|
Easy | 2 mins |
Solve
|
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The Adaface test library features 500+ tests to enable you to test candidates on all popular skills- everything from programming languages, software frameworks, devops, logical reasoning, abstract reasoning, critical thinking, fluid intelligence, content marketing, talent acquisition, customer service, accounting, product management, sales and more.
The Customer Service Aptitude Test evaluates skills like customer service, attention to detail, verbal reasoning, numerical reasoning, and communication skills. Recruiters use it to find candidates who excel in customer interactions, problem-solving, and conflict resolution.
Yes, recruiters can request a custom test with multiple skills. For example, you can combine it with the Call Center Supervisor Test for a comprehensive assessment.
Senior candidates are assessed on skills such as problem-solving, active listening, critical thinking, empathy, professionalism, conflict resolution, and data analysis. These questions ensure a thorough evaluation of their ability to handle complex customer service scenarios.
Use this test as a pre-screening tool at the start of your recruitment. Add a link to the assessment in your job post or invite candidates via email. It helps you find skilled candidates faster.
Yes, you can. Testing both skills together provides a holistic view of a candidate's capability. Check out the Customer Service Test for more details.
Some important tests include:
Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.
We have the following anti-cheating features in place:
Read more about the proctoring features.
The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.
Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.
Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.
No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.
You can check out our pricing plans.
Yes, you can sign up for free and preview this test.
Here is a quick guide on how to request a custom assessment on Adaface.