Bankers Aptitude Test

The Bankers Aptitude Test evaluates candidates' knowledge and skills in various aspects of banking and finance, including financial accounting, data interpretation, auditing, quantitative aptitude, financial analysis, financial modeling and business analysis.

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Screen candidates with a 40 mins test

Test duration: ~ 40 mins

Difficulty level: Moderate

Availability: Available as custom test

Questions:

4 Numerical Reasoning MCQs
4 Verbal Reasoning MCQs
4 Attention to Detail MCQs
4 Qualitative Aptitude MCQs

Covered skills:

Numerical Reasoning

Verbal Reasoning

Attention to Detail

English

Quantitative Aptitude

Financial Basics

Customer Service

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Use the Bankers Aptitude Assessment Test to shortlist qualified candidates

The Bankers Aptitude Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Highly skilled in numerical reasoning
Effective verbal reasoning abilities
Strong attention to detail
Exceptional qualitative aptitude

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Screen candidates with the highest quality questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

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These are just a small sample from our library of 15,000+ questions. The actual questions on this Bankers Aptitude Test will be non-googleable.

🧐 Question
Medium Increasing monthly gross profit Percentage Calculations	Solve
The CEO of Snipr. Inc wants to grow monthly gross profit by 4%. If costs stay the same, what does the sales turnover need to be in February to achieve this goal?
Hard Magic bag Arithmetic Sequences	Solve
Alex’s uncle is a magician who gave them a magic bag in which coins get doubled each time you put those coins into it. Initially, Alex had few coins with them. So, Alex put all the coins, and the coins got doubled. Alex took out all the coins and gave a few to their friend and then again put the remaining coins back in the bag. The coins doubled again; Alex took out all the coins again and gave a few coins to their second friend. Alex then put the remaining coins in the bag and the coins doubled again. Alex took out all the coins and gave a few coins to their third friend. There were no coins left with Alex when Alex gave coins to the third friend and Alex gave an equal number of coins to each friend. What is the minimum number of coins Alex had initially and how much did Alex give to each friend? A: Started with 3 coins B: Started with 5 coins C: Started with 6 coins D: Started with 7 coins E: Started with 9 coins F: Gave 3 coins in every turn G: Gave 4 coins in every turn H: Gave 5 coins in every turn I: Gave 7 coins in every turn J: Gave 8 coins in every turn K: Gave 9 coins in every turn
Medium Three Clocks Time Calculations	Solve
In my house, there are three clocks of different shapes – a round clock, a square clock, and a rhombus clock. The rhombus clock is always accurate whereas the round clock gains 2 minutes every day and the square clock loses 2 minutes every day. I checked the clocks on July 22nd, 2007 at 10 PM, and they were showing different times. Two hours later, when I checked, the clocks were showing the same time, then on which date will all three clocks show the same time again? A: 17 July 2008 B: 23 Sep 2007 C: 25 July 2009 D: 19 Aug 2008 E: 26 July 2008 F: 28 Nov 2007 G: 11 June 2008 H: 15 Aug 2007
Easy Overseas office Inferential Reasoning Reading Comprehension	Solve
Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?
Medium China manufacturing Economic reasoning Cost analysis	Solve
The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China. B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam. D: It takes 20% more time to manufacture a phone in Vietnam than it does in China. E: Labour costs in Vietnam are 20% higher than in China.
Medium Commerical Premises Reading comprehension	Solve
A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. Based on the given passage, what can we say about the following statement? Business owners having commercial premises often have a residential property as part of their portfolio.
Medium Code language	Solve
In a new code language called Adira, - '4A, 2B, 9C' means 'truth is eternal' - '9C, 2B, 8G, 3F' means 'hatred is not eternal' - '4A, 5T, 3F, 1X' means 'truth does not change' What is the code for 'hatred' in Adira?
Medium Fin copied over data Data entry	Solve
Fin copied the data from a printed sheet to the computer to upload to our server. How many attributes did they make an error in copying?
Medium Recipe Review	Solve
You are a professional chef reviewing a recipe for a cooking class you're teaching. The recipe is for a classic Margherita pizza and includes the following ingredients: - Pizza dough - Tomato sauce - Mozzarella cheese - Fresh basil - Extra-virgin olive oil However, when you read the step-by-step instructions, you see the following steps: 1. Preheat the oven to 475°F (245°C). 2. Roll out the pizza dough on a floured surface. 3. Spread the tomato sauce over the dough. 4. Arrange the sliced bell peppers and mushrooms evenly over the sauce. 5. Sprinkle mozzarella cheese on top. 6. Bake for 12-15 minutes until the crust is golden and the cheese is bubbly and slightly browned. 7. Remove from the oven and garnish with fresh basil and a drizzle of olive oil before serving. What is the issue with the recipe instructions? A: The oven temperature is set too high. B: The pizza dough should not be rolled out on a floured surface. C: The tomato sauce is applied in the wrong step. D: Ingredients mentioned in the instructions are not listed in the recipe. E: No issues were found in the recipe instructions.
Medium Wrong data entry Data Entry Accuracy Error Detection	Solve
Our data entry intern was helping us out with some work over the weekend. We took a small sample from their work to check for any mistakes. Could you help us understand how many of the intern's entries contained errors?
Medium Adapting Communication Styles Communication Adaptability	Solve
As a customer service representative, it's crucial to adapt the communication style based on the customer's persona. Analyze the data points provided from the analytical dashboard for three customers and match the appropriate communication style for each customer persona: Customer A: Age: 42 Profession (from LinkedIn): Financial Analyst Browsing data: Frequently visits the website during office hours, spends an average of 45 seconds on each page, and often uses the search function to find specific information. Previous support requests: Sent an email inquiring about product pricing and requested a quick response; started the message with "Dear Support Team." Customer B: Age: 67 Profession (from LinkedIn): Retired School Teacher Browsing data: Spends a considerable amount of time on the website during evenings and weekends, primarily visiting the "Help" and "FAQ" sections. Searches for information on basic product usage and troubleshooting. Previous support requests: Submitted a query through the website's contact form asking for help with setting up their new device; started the message with "Hello, I hope you're well. I need some assistance with my new device." Customer C: Age: 29 Profession (from LinkedIn): Graphic Designer Browsing data: Visits the website late at night, frequently engages with interactive content, and shares company blog posts on social media. Searches for information on design tools and creative processes. Previous support requests: Sent a direct message on the company's social media page asking for a software recommendation; started the message with "Hey there! 😊 I'm looking for some advice on a design tool."
Medium Appropriate Apology Customer Complaints Communication	Solve
As a customer support agent for a high-end telescope manufacturing company, you receive an email from Dr. Patel regarding a telescope she purchased last month for her university's astronomy department. She mentions that during a critical observation session for their research, one of the research team members deleted the historical data by mistake because the UX was confusing. She shares this feedback with you over email. What is an appropriate apology? A. "We are deeply sorry that the historical data got deleted due to confusing UX during such a crucial experiment! It must be extremely frustrating for a team of dedicated researchers." B. "Our apologies! We truly feel terrible that your team's experiment was disrupted. As a fellow academic, it's disheartening to see your colleagues face such setbacks." C. "We are sincerely sorry for the inconvenience caused by the telescope's confusing UX. That must have been embarrassing for you." D. "Apologies! We feel awful that your team wasn't able to use the telescope correctly for their experiments. It's fortunate, though, that they have a supportive department head to help them through this."
Easy Toy is out of stock!	Solve
You work in a children's toy store. One afternoon you notice a customer browsing the store for 15 minutes and looking increasingly annoyed. They approach you, and ask for your help to locate a particular toy the customer wants as a gift for their kid. When you check on your computer, you come to know that the toy is currently out of stock. Which of the following responses would be the most appropriate? A: Apologize for the toy being out of stock, and suggest that they try kidstoys.com (biggest toy store in city) or another toy store. B: Share the toy model number, so that they can search for it quickly at another toy store. C: Offer to order the toy for the customer. Share how long this would take, and offer to call them when the toy arrives at the store. D: Recommend that they try the biggest branch of your store, which is a 30 min drive away.

	🧐 Question	🔧 Skill
	Medium Increasing monthly gross profit Percentage Calculations	2 mins Numerical Reasoning	Solve
The CEO of Snipr. Inc wants to grow monthly gross profit by 4%. If costs stay the same, what does the sales turnover need to be in February to achieve this goal?
	Hard Magic bag Arithmetic Sequences	3 mins Numerical Reasoning	Solve
Alex’s uncle is a magician who gave them a magic bag in which coins get doubled each time you put those coins into it. Initially, Alex had few coins with them. So, Alex put all the coins, and the coins got doubled. Alex took out all the coins and gave a few to their friend and then again put the remaining coins back in the bag. The coins doubled again; Alex took out all the coins again and gave a few coins to their second friend. Alex then put the remaining coins in the bag and the coins doubled again. Alex took out all the coins and gave a few coins to their third friend. There were no coins left with Alex when Alex gave coins to the third friend and Alex gave an equal number of coins to each friend. What is the minimum number of coins Alex had initially and how much did Alex give to each friend? A: Started with 3 coins B: Started with 5 coins C: Started with 6 coins D: Started with 7 coins E: Started with 9 coins F: Gave 3 coins in every turn G: Gave 4 coins in every turn H: Gave 5 coins in every turn I: Gave 7 coins in every turn J: Gave 8 coins in every turn K: Gave 9 coins in every turn
	Medium Three Clocks Time Calculations	3 mins Numerical Reasoning	Solve
In my house, there are three clocks of different shapes – a round clock, a square clock, and a rhombus clock. The rhombus clock is always accurate whereas the round clock gains 2 minutes every day and the square clock loses 2 minutes every day. I checked the clocks on July 22nd, 2007 at 10 PM, and they were showing different times. Two hours later, when I checked, the clocks were showing the same time, then on which date will all three clocks show the same time again? A: 17 July 2008 B: 23 Sep 2007 C: 25 July 2009 D: 19 Aug 2008 E: 26 July 2008 F: 28 Nov 2007 G: 11 June 2008 H: 15 Aug 2007
	Easy Overseas office Inferential Reasoning Reading Comprehension	2 mins Verbal Reasoning	Solve
Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?
	Medium China manufacturing Economic reasoning Cost analysis	2 mins Verbal Reasoning	Solve
The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China. B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam. D: It takes 20% more time to manufacture a phone in Vietnam than it does in China. E: Labour costs in Vietnam are 20% higher than in China.
	Medium Commerical Premises Reading comprehension	2 mins Verbal Reasoning	Solve
A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. Based on the given passage, what can we say about the following statement? Business owners having commercial premises often have a residential property as part of their portfolio.
	Medium Code language	2 mins Attention to Detail	Solve
In a new code language called Adira, - '4A, 2B, 9C' means 'truth is eternal' - '9C, 2B, 8G, 3F' means 'hatred is not eternal' - '4A, 5T, 3F, 1X' means 'truth does not change' What is the code for 'hatred' in Adira?
	Medium Fin copied over data Data entry	2 mins Attention to Detail	Solve
Fin copied the data from a printed sheet to the computer to upload to our server. How many attributes did they make an error in copying?
	Medium Recipe Review	2 mins Attention to Detail	Solve
You are a professional chef reviewing a recipe for a cooking class you're teaching. The recipe is for a classic Margherita pizza and includes the following ingredients: - Pizza dough - Tomato sauce - Mozzarella cheese - Fresh basil - Extra-virgin olive oil However, when you read the step-by-step instructions, you see the following steps: 1. Preheat the oven to 475°F (245°C). 2. Roll out the pizza dough on a floured surface. 3. Spread the tomato sauce over the dough. 4. Arrange the sliced bell peppers and mushrooms evenly over the sauce. 5. Sprinkle mozzarella cheese on top. 6. Bake for 12-15 minutes until the crust is golden and the cheese is bubbly and slightly browned. 7. Remove from the oven and garnish with fresh basil and a drizzle of olive oil before serving. What is the issue with the recipe instructions? A: The oven temperature is set too high. B: The pizza dough should not be rolled out on a floured surface. C: The tomato sauce is applied in the wrong step. D: Ingredients mentioned in the instructions are not listed in the recipe. E: No issues were found in the recipe instructions.
	Medium Wrong data entry Data Entry Accuracy Error Detection	2 mins Attention to Detail	Solve
Our data entry intern was helping us out with some work over the weekend. We took a small sample from their work to check for any mistakes. Could you help us understand how many of the intern's entries contained errors?
	Medium Adapting Communication Styles Communication Adaptability	2 mins Customer Service	Solve
As a customer service representative, it's crucial to adapt the communication style based on the customer's persona. Analyze the data points provided from the analytical dashboard for three customers and match the appropriate communication style for each customer persona: Customer A: Age: 42 Profession (from LinkedIn): Financial Analyst Browsing data: Frequently visits the website during office hours, spends an average of 45 seconds on each page, and often uses the search function to find specific information. Previous support requests: Sent an email inquiring about product pricing and requested a quick response; started the message with "Dear Support Team." Customer B: Age: 67 Profession (from LinkedIn): Retired School Teacher Browsing data: Spends a considerable amount of time on the website during evenings and weekends, primarily visiting the "Help" and "FAQ" sections. Searches for information on basic product usage and troubleshooting. Previous support requests: Submitted a query through the website's contact form asking for help with setting up their new device; started the message with "Hello, I hope you're well. I need some assistance with my new device." Customer C: Age: 29 Profession (from LinkedIn): Graphic Designer Browsing data: Visits the website late at night, frequently engages with interactive content, and shares company blog posts on social media. Searches for information on design tools and creative processes. Previous support requests: Sent a direct message on the company's social media page asking for a software recommendation; started the message with "Hey there! 😊 I'm looking for some advice on a design tool."
	Medium Appropriate Apology Customer Complaints Communication	2 mins Customer Service	Solve
As a customer support agent for a high-end telescope manufacturing company, you receive an email from Dr. Patel regarding a telescope she purchased last month for her university's astronomy department. She mentions that during a critical observation session for their research, one of the research team members deleted the historical data by mistake because the UX was confusing. She shares this feedback with you over email. What is an appropriate apology? A. "We are deeply sorry that the historical data got deleted due to confusing UX during such a crucial experiment! It must be extremely frustrating for a team of dedicated researchers." B. "Our apologies! We truly feel terrible that your team's experiment was disrupted. As a fellow academic, it's disheartening to see your colleagues face such setbacks." C. "We are sincerely sorry for the inconvenience caused by the telescope's confusing UX. That must have been embarrassing for you." D. "Apologies! We feel awful that your team wasn't able to use the telescope correctly for their experiments. It's fortunate, though, that they have a supportive department head to help them through this."
	Easy Toy is out of stock!	2 mins Customer Service	Solve
You work in a children's toy store. One afternoon you notice a customer browsing the store for 15 minutes and looking increasingly annoyed. They approach you, and ask for your help to locate a particular toy the customer wants as a gift for their kid. When you check on your computer, you come to know that the toy is currently out of stock. Which of the following responses would be the most appropriate? A: Apologize for the toy being out of stock, and suggest that they try kidstoys.com (biggest toy store in city) or another toy store. B: Share the toy model number, so that they can search for it quickly at another toy store. C: Offer to order the toy for the customer. Share how long this would take, and offer to call them when the toy arrives at the store. D: Recommend that they try the biggest branch of your store, which is a 30 min drive away.

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Increasing monthly gross profit Percentage Calculations	Numerical Reasoning	Medium	2 mins	Solve
The CEO of Snipr. Inc wants to grow monthly gross profit by 4%. If costs stay the same, what does the sales turnover need to be in February to achieve this goal?
	Magic bag Arithmetic Sequences	Numerical Reasoning	Hard	3 mins	Solve
Alex’s uncle is a magician who gave them a magic bag in which coins get doubled each time you put those coins into it. Initially, Alex had few coins with them. So, Alex put all the coins, and the coins got doubled. Alex took out all the coins and gave a few to their friend and then again put the remaining coins back in the bag. The coins doubled again; Alex took out all the coins again and gave a few coins to their second friend. Alex then put the remaining coins in the bag and the coins doubled again. Alex took out all the coins and gave a few coins to their third friend. There were no coins left with Alex when Alex gave coins to the third friend and Alex gave an equal number of coins to each friend. What is the minimum number of coins Alex had initially and how much did Alex give to each friend? A: Started with 3 coins B: Started with 5 coins C: Started with 6 coins D: Started with 7 coins E: Started with 9 coins F: Gave 3 coins in every turn G: Gave 4 coins in every turn H: Gave 5 coins in every turn I: Gave 7 coins in every turn J: Gave 8 coins in every turn K: Gave 9 coins in every turn
	Three Clocks Time Calculations	Numerical Reasoning	Medium	3 mins	Solve
In my house, there are three clocks of different shapes – a round clock, a square clock, and a rhombus clock. The rhombus clock is always accurate whereas the round clock gains 2 minutes every day and the square clock loses 2 minutes every day. I checked the clocks on July 22nd, 2007 at 10 PM, and they were showing different times. Two hours later, when I checked, the clocks were showing the same time, then on which date will all three clocks show the same time again? A: 17 July 2008 B: 23 Sep 2007 C: 25 July 2009 D: 19 Aug 2008 E: 26 July 2008 F: 28 Nov 2007 G: 11 June 2008 H: 15 Aug 2007
	Overseas office Inferential Reasoning Reading Comprehension	Verbal Reasoning	Easy	2 mins	Solve
Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?
	China manufacturing Economic reasoning Cost analysis	Verbal Reasoning	Medium	2 mins	Solve
The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China. B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam. D: It takes 20% more time to manufacture a phone in Vietnam than it does in China. E: Labour costs in Vietnam are 20% higher than in China.
	Commerical Premises Reading comprehension	Verbal Reasoning	Medium	2 mins	Solve
A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. Based on the given passage, what can we say about the following statement? Business owners having commercial premises often have a residential property as part of their portfolio.
	Code language	Attention to Detail	Medium	2 mins	Solve
In a new code language called Adira, - '4A, 2B, 9C' means 'truth is eternal' - '9C, 2B, 8G, 3F' means 'hatred is not eternal' - '4A, 5T, 3F, 1X' means 'truth does not change' What is the code for 'hatred' in Adira?
	Fin copied over data Data entry	Attention to Detail	Medium	2 mins	Solve
Fin copied the data from a printed sheet to the computer to upload to our server. How many attributes did they make an error in copying?
	Recipe Review	Attention to Detail	Medium	2 mins	Solve
You are a professional chef reviewing a recipe for a cooking class you're teaching. The recipe is for a classic Margherita pizza and includes the following ingredients: - Pizza dough - Tomato sauce - Mozzarella cheese - Fresh basil - Extra-virgin olive oil However, when you read the step-by-step instructions, you see the following steps: 1. Preheat the oven to 475°F (245°C). 2. Roll out the pizza dough on a floured surface. 3. Spread the tomato sauce over the dough. 4. Arrange the sliced bell peppers and mushrooms evenly over the sauce. 5. Sprinkle mozzarella cheese on top. 6. Bake for 12-15 minutes until the crust is golden and the cheese is bubbly and slightly browned. 7. Remove from the oven and garnish with fresh basil and a drizzle of olive oil before serving. What is the issue with the recipe instructions? A: The oven temperature is set too high. B: The pizza dough should not be rolled out on a floured surface. C: The tomato sauce is applied in the wrong step. D: Ingredients mentioned in the instructions are not listed in the recipe. E: No issues were found in the recipe instructions.
	Wrong data entry Data Entry Accuracy Error Detection	Attention to Detail	Medium	2 mins	Solve
Our data entry intern was helping us out with some work over the weekend. We took a small sample from their work to check for any mistakes. Could you help us understand how many of the intern's entries contained errors?
	Adapting Communication Styles Communication Adaptability	Customer Service	Medium	2 mins	Solve
As a customer service representative, it's crucial to adapt the communication style based on the customer's persona. Analyze the data points provided from the analytical dashboard for three customers and match the appropriate communication style for each customer persona: Customer A: Age: 42 Profession (from LinkedIn): Financial Analyst Browsing data: Frequently visits the website during office hours, spends an average of 45 seconds on each page, and often uses the search function to find specific information. Previous support requests: Sent an email inquiring about product pricing and requested a quick response; started the message with "Dear Support Team." Customer B: Age: 67 Profession (from LinkedIn): Retired School Teacher Browsing data: Spends a considerable amount of time on the website during evenings and weekends, primarily visiting the "Help" and "FAQ" sections. Searches for information on basic product usage and troubleshooting. Previous support requests: Submitted a query through the website's contact form asking for help with setting up their new device; started the message with "Hello, I hope you're well. I need some assistance with my new device." Customer C: Age: 29 Profession (from LinkedIn): Graphic Designer Browsing data: Visits the website late at night, frequently engages with interactive content, and shares company blog posts on social media. Searches for information on design tools and creative processes. Previous support requests: Sent a direct message on the company's social media page asking for a software recommendation; started the message with "Hey there! 😊 I'm looking for some advice on a design tool."
	Appropriate Apology Customer Complaints Communication	Customer Service	Medium	2 mins	Solve
As a customer support agent for a high-end telescope manufacturing company, you receive an email from Dr. Patel regarding a telescope she purchased last month for her university's astronomy department. She mentions that during a critical observation session for their research, one of the research team members deleted the historical data by mistake because the UX was confusing. She shares this feedback with you over email. What is an appropriate apology? A. "We are deeply sorry that the historical data got deleted due to confusing UX during such a crucial experiment! It must be extremely frustrating for a team of dedicated researchers." B. "Our apologies! We truly feel terrible that your team's experiment was disrupted. As a fellow academic, it's disheartening to see your colleagues face such setbacks." C. "We are sincerely sorry for the inconvenience caused by the telescope's confusing UX. That must have been embarrassing for you." D. "Apologies! We feel awful that your team wasn't able to use the telescope correctly for their experiments. It's fortunate, though, that they have a supportive department head to help them through this."
	Toy is out of stock!	Customer Service	Easy	2 mins	Solve
You work in a children's toy store. One afternoon you notice a customer browsing the store for 15 minutes and looking increasingly annoyed. They approach you, and ask for your help to locate a particular toy the customer wants as a gift for their kid. When you check on your computer, you come to know that the toy is currently out of stock. Which of the following responses would be the most appropriate? A: Apologize for the toy being out of stock, and suggest that they try kidstoys.com (biggest toy store in city) or another toy store. B: Share the toy model number, so that they can search for it quickly at another toy store. C: Offer to order the toy for the customer. Share how long this would take, and offer to call them when the toy arrives at the store. D: Recommend that they try the biggest branch of your store, which is a 30 min drive away.

Test candidates on core Bankers Aptitude Hiring Test topics

Numerical Reasoning: Numerical reasoning assesses a candidate's ability to understand and analyze numerical information. This skill is measured in the Bankers Aptitude Test to determine an individual's proficiency in handling numerical data, which is crucial for making accurate financial calculations and decision-making in the banking profession.

Verbal Reasoning: Verbal reasoning evaluates a candidate's ability to comprehend and analyze written information. It is an important skill to measure in the Bankers Aptitude Test as it assesses a candidate's proficiency in understanding complex banking terminology, policies, and procedures, which is essential for effective communication within the banking industry.

Attention to Detail: Attention to detail measures a candidate's ability to spot and prevent errors in financial data and documents. This skill is crucial in the banking sector to ensure accuracy in financial transactions, minimize risks, and maintain the integrity of banking operations.

English: The English skill assesses a candidate's understanding and competency in the English language, including grammar, vocabulary, and comprehension. In the banking industry, excellent command over English is necessary to effectively communicate with customers, colleagues, and stakeholders.

Quantitative Aptitude: Quantitative aptitude evaluates a candidate's ability to solve mathematical problems quickly and accurately. This skill is measured in the Bankers Aptitude Test to assess a candidate's proficiency in handling numerical data, conducting financial analysis, and making informed decisions in financial settings.

Financial Basics: Financial basics measure a candidate's knowledge and understanding of fundamental financial concepts such as accounting principles, financial statements, and basic financial calculations. This skill is essential in the banking industry as it helps in evaluating a candidate's potential for understanding complex financial situations and providing accurate financial advice and solutions to customers.

Customer Service: Customer service measures a candidate's ability to interact effectively with customers, understand their needs, and provide satisfactory solutions. This skill is assessed in the Bankers Aptitude Test to determine a candidate's competency in building positive customer relationships, resolving complaints, and delivering excellent banking services which are crucial for maintaining customer satisfaction and loyalty.

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It's very easy to share assessments with candidates and for candidates to use. We get good feedback from candidates about completing the tests. Adaface are very responsive and friendly to deal with.

Kirsty Wood, Human Resources, WillyWeather

We were able to close 106 positions in a record time of 45 days! Adaface enables us to conduct aptitude and psychometric assessments seamlessly. My hiring managers have never been happier with the quality of candidates shortlisted.

Amit Kataria, CHRO, Hanu

We evaluated several of their competitors and found Adaface to be the most compelling. Great library of questions that are designed to test for fit rather than memorization of algorithms.

Swayam Narain, CTO, Affable