Sales Aptitude Test

Which of these are examples of leading questions? A leading question is a question that pushes respondents to answer in a specific manner, because on the way they are framed.

A: How do you currently invest your savings?

B: Do you prefer to invest in mutual funds or individual stocks?

C: How are your investments split between debt & equity investments?

D: Are you overwhelmed by the number of investment products available in the market?

E: Do you foresee your investment strategy changing in the next 5 years?

F: What is your retirement plan?

G: Do you feel good about the returns you have been getting on your investments?

Which of these are not good outcomes for a sales call:

A: The prospect agrees to a demo/ presentation & says that they will email you to set up time.

B: The prospect indicates that they are ready to go ahead & asks for a quote over email.

C: The prospects discusses their problems & explores how these can be overcome with the salesperson.

D: The prospect says that they will review the pricing information on the website & get back if there is any interest. 

E: The prospect mentions that they want to pilot the product with the smallest plan, build confidence internally & then move to a larger plan.

A sales trainee in your company has been engaging with a prospect for a while. When she is trying to close, they object and mention that they really like the product but they need a 5 year warranty. Your company only offers a 3 year warranty for that product, and there is no option to upgrade or extend the warranty. How do you think she should approach this?

A: I understand that you would prefer a 5 year warranty but based on the things you said were important to you, this product meets all of your requirements. Is that fair?

B: I’m sorry, we do not offer a 5 year warranty but we uniquely address all other requirements. Is there any reason you cannot consider the warranty issue within the overall context– what would justify a 5 year warranty for you with the right product?

C: I think your real objection might be that of quality. I can provide data and testimonials to prove our market leadership and reliability. Would that solve your problem?

D: I understand that quality and reliability are important and I can show you survey data to prove that this is the most reliable product in the market. So then warranty should not be an issue, right?

Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first?

A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning.

B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning.

C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday.

D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.

A tennis coach was trying to put together a team of 4 players for a tennis championship out of 7 players. R, S, T are the male players, and W, X, Y, Z are the female players. Note that all players have equal ability, and the team needs to have atleast 2 male players. While selecting the team we need to keep in mind that all 4 players should be able to play with each other. 

We also need to keep the following restrictions in mind:
- R cannot play with Y
- S cannot play with W
- T cannot play with Z

Which of the following are true:

A: S and Z cannot be in the team together.
B: T and Y cannot be in the team together.
C: T and X cannot be in the team together.

A code ("EIG AUC REO RAI COG") was sent to the criminal office by a CID agent named Batra.  However, four of the five words are fake, with only one containing the information. They also included a clue in the form of a sentence: "If I tell you any character of the code word, you will be able to tell how many vowels there are in the code word." Are you able to figure out what the code word is?

A: RAI 
B: EIG
C: AUC
D: REO
E: COG
F: None

Myra is working on her thesis for which she created a scatter plot of the number of teachers and the number of college graduates for cities in Australia. She noticed a positive correlation. Which of these do you think is the probable explanation for this correlation?

A: Teachers encourage people to go to college, so an increase in the number of teachers leads to an increase in the number of college graduates. 

B: Some college graduates choose teaching as a profession after graduating, so an increase in the number of college graduates also leads to an increase in the number of teachers.

C: There are more college graduates and teachers in higher income cities, so income is a confounding variable here, make it difficult to prove causation between number of teachers and number of college graduates. 

D: Cities with a higher population have more teachers and more college graduates, so the correlation is due to a third variable (population of city).

E: The provided data is insufficient, so it is extremely difficult to establish the reason for the correlation.

F: Most college students choose non-teaching professions after graduating, which explains the correlation. 

G: In Australia, college students are encouraged by their teachers to choose teaching as a profession after graduating.

Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?

The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. 

A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China.
B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. 
C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam.
D: It takes 20% more time to manufacture a phone in Vietnam than it does in China.
E: Labour costs in Vietnam are 20% higher than in China.

A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. 

Based on the given passage, what can we say about the following statement?

Business owners having commercial premises often have a residential property as part of their portfolio.