Search test library by skills or roles
⌘ K

About the test:

ITIL(信息技术基础架构库)在线测试使用基于方案的多项选择问题,以评估候选人对ITIL,服务策略,服务设计,服务过渡,服务操作以及持续服务改进的知识和理解。该测试旨在确定候选人将ITIL原则和实践应用于现实世界情景的能力,以及他们对ITIL术语,概念和过程的熟悉。

Covered skills:

  • IT服务连续性计划
  • 发布管理过程
  • 配置管理计划
  • 能力管理
  • 服务台
  • 服务能力管理
  • 问题管理
  • IT财务管理

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Assessment Test is the most accurate way to shortlist IT服务经理s



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • 制定有效的IT服务连续性计划的能力
  • 通过服务台提供有效的支持的能力
  • 实施和管理发布管理流程的能力
  • 有效管理服务能力的能力
  • 能够制定和维护全面的配置管理计划
  • 通过问题管理分析和解决问题的能力
  • 通过容量管理优化和管理IT资源的能力
  • 通过IT财务管理管理IT服务财务方面的能力
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

这些只是我们库中有10,000多个问题的一个小样本。关于此的实际问题 ITIL(信息技术基础设施库)测试 将是不可行的.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

借助 Adaface,我们能够将初步筛选流程优化达 75% 以上,为招聘经理和我们的人才招聘团队节省了宝贵的时间!


Brandon Lee, 人事主管, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL(信息技术基础设施库)测试 in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL(信息技术基础设施库)测试 from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

Reason #7

Detailed scorecards & benchmarks

Along with scorecards that report the performance of the candidate in detail, you also receive a comparative analysis against the company average and industry standards.

View sample scorecard
Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


Learn more

About the ITIL (Information Technology Infrastructure Library) Online Test

Why you should use Pre-employment ITIL (Information Technology Infrastructure Library) Test?

The ITIL(信息技术基础设施库)测试 makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • 实施IT服务连续性计划
  • 管理服务台操作
  • 执行发布管理过程
  • 确保服务能力管理
  • 制定配置管理计划
  • 分析问题管理问题
  • 优化能力管理流程
  • 应用IT财务管理原则
  • 故障排除服务台问题
  • 记录IT服务连续性计划

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

  • 服务台

    服务台是一个集中的联系点用户报告事件,请求服务并寻求帮助。它为IT和用户之间的通信和协调提供了单个接口,实现了有效的事件管理和服务支持。

  • 发布管理过程

    发布管理过程确保了平稳而受控的部署更改IT环境。它包括计划,测试,调度和协调发布,以最大程度地减少风险和中断,同时最大程度地提高更改的好处。

  • 服务能力管理

    服务能力管理负责确保确保IT基础架构和资源能够达到商定的服务水平。它涉及分析,监视和管理IT服务的能力和性能,以确保它们满足业务的当前和未来需求。

  • 配置管理计划

    配置管理计划定义用于管理IT环境中配置项目(CI)的过程和控件。它包括识别,控制,状态跟踪和CI的报告,以确保有关IT基础架构配置的准确和最新信息。

  • 问题管理

    问题管理的目的是最大程度地减少事件的影响并防止其复发。它涉及确定问题的根本原因,实施纠正措施以及发起主动措施以减少未来事件的可能性,从而提高IT服务的总体稳定性和可靠性。

  • 能力管理</h4> P>容量管理着重于理解和满足IT服务的当前和未来能力要求。它涉及能力计划,监视和优化资源以确保有效使用,最大程度地减少瓶颈并提供所需的绩效水平以满足业务需求。</p> <h4> IT财务管理

    IT财务管理确保准确的预算,会计和IT服务收费。它涉及成本分析,预算管理和财务计划,以在其支出中提供透明度和问责制,优化资源分配并证明IT投资对组织的价值。

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for ITIL(信息技术基础设施库)测试 to be based on.

    IT服务连续性计划
    业务影响分析
    风险评估
    灾难恢复
    服务台
    事件管理
    要求履行
    发布管理过程
    更换管理层
    发布计划
    服务能力管理
    容量规划
    性能监控
    负载测试
    配置管理计划
    配置标识
    配置控件
    配置审核
    问题管理
    根本原因分析
    错误控制
    预防错误
    能力管理
    容量规划
    资源优化
    需求管理
    IT财务管理
    预算
    财务报告
    成本优化

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • IT服务经理
  • ITIL顾问
  • IT操作经理
  • IT服务台管理器
  • IT项目经理

How is the ITIL (Information Technology Infrastructure Library) Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • 协调发布管理活动
  • 规划服务能力要求
  • 建立配置管理过程
  • 解决问题管理挑战
  • 预测能力管理需求
  • 预算和预测财务管理
  • 改进服务台程序
  • 评估释放管理有效性
  • 优化服务能力利用率
  • 实施配置管理原则
Singapore government logo

招聘经理认为,通过小组面试中提出的技术问题,他们能够判断哪些候选人得分更高,并与得分较差的候选人区分开来。他们是 非常满意 通过 Adaface 筛选入围的候选人的质量。


85%
减少筛查时间

ITIL (Information Technology Infrastructure Library) Hiring Test 常见问题解答

我可以将多个技能结合在一起,为一个自定义评估吗?

是的,一点没错。自定义评估是根据您的职位描述进行的,并将包括有关您指定的所有必备技能的问题。

您是否有任何反交换或策略功能?

我们具有以下反交易功能:

  • 不可解决的问题
  • IP策略
  • Web Protoring
  • 网络摄像头Proctoring
  • 窃检测
  • 安全浏览器

阅读有关[Proctoring功能](https://www.adaface.com/proctoring)的更多信息。

如何解释考试成绩?

要记住的主要问题是评估是消除工具,而不是选择工具。优化了技能评估,以帮助您消除在技术上没有资格担任该角色的候选人,它没有进行优化以帮助您找到该角色的最佳候选人。因此,使用评估的理想方法是确定阈值分数(通常为55%,我们为您提供基准测试),并邀请所有在下一轮面试中得分高于门槛的候选人。

我可以使用该测试的经验水平?

每个ADAFACE评估都是为您的职位描述/理想候选角色定制的(我们的主题专家将从我们的10000多个问题的图书馆中选择正确的问题)。可以为任何经验级别定制此评估。

每个候选人都会得到同样的问题吗?

是的,这使您比较候选人变得容易得多。 MCQ问题的选项和问题顺序是随机的。我们有[抗欺骗/策略](https://www.adaface.com/proctoring)功能。在我们的企业计划中,我们还可以选择使用类似难度级别的问题创建多个版本的相同评估。

我是候选人。我可以尝试练习测试吗?

不,不幸的是,我们目前不支持实践测试。但是,您可以使用我们的[示例问题](https://www.adaface.com/questions)进行练习。

使用此测试的成本是多少?

您可以查看我们的[定价计划](https://www.adaface.com/pricing/)。

我可以免费试用吗?

我刚刚搬到了一个付费计划。我如何要求自定义评估?

customers across world
Join 1200+ companies in 75+ countries.
立即尝试最候选的友好技能评估工具。
g2 badges
Ready to use the Adaface ITIL(信息技术基础设施库)测试?
Ready to use the Adaface ITIL(信息技术基础设施库)测试?
logo
40 min tests.
No trick questions.
Accurate shortlisting.
术语 隐私 信任指南

🌎选择您的语言

English Norsk Dansk Deutsche Nederlands Svenska Français Español Chinese (简体中文) Italiano Japanese (日本語) Polskie Português Russian (русский)
ada
Ada
● Online
Previous
Score: NA
Next
✖️