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About the test:

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Service Desk
  • Service Capacity Management
See all covered skills

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Dessa är bara ett litet urval från vårt bibliotek med 10 000+ frågor. De faktiska frågorna om detta ITIL (Information Technology Infrastructure Library) Test kommer att vara icke-googleable.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle
2 mins
ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

Med AdaFace kunde vi optimera vår första screeningprocess med upp till 75%, vilket frigör dyrbar tid för både anställningschefer och vårt Talent Acquisition Team lika!


Brandon Lee, Folkchef, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • Configuration Manager
  • IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice
Singapore government logo

Anställningscheferna ansåg att de genom de tekniska frågor som de ställde under panelintervjuerna kunde berätta vilka kandidater som hade bättre poäng och differentierade med dem som inte gjorde så bra. Dom är mycket nöjd med kvaliteten på kandidater som är kortlistade med AdaFace -screening.


85%
minskning av screeningstiden

Vanliga frågor

Kan jag kombinera flera färdigheter till en anpassad bedömning?

Ja absolut. Anpassade bedömningar ställs in baserat på din arbetsbeskrivning och kommer att innehålla frågor om alla måste-ha färdigheter du anger.

Har du några anti-cheating eller proctoring-funktioner på plats?

Vi har följande anti-cheating-funktioner på plats:

  • Icke-Googleable-frågor
  • IP -proctoring
  • webbproctoring
  • webbkamera proctoring
  • Detektion av plagiering
  • säker webbläsare

Läs mer om proctoring -funktionerna.

Hur tolkar jag testresultat?

Det främsta att tänka på är att en bedömning är ett eliminationsverktyg, inte ett urvalsverktyg. En kompetensbedömning är optimerad för att hjälpa dig att eliminera kandidater som inte är tekniskt kvalificerade för rollen, den är inte optimerad för att hjälpa dig hitta den bästa kandidaten för rollen. Så det ideala sättet att använda en bedömning är att bestämma en tröskelpoäng (vanligtvis 55%, vi hjälper dig att jämföra) och bjuda in alla kandidater som gör poäng över tröskeln för nästa intervjurundor.

Vilken erfarenhetsnivå kan jag använda detta test för?

Varje AdaFace -bedömning anpassas till din arbetsbeskrivning/ idealisk kandidatperson (våra ämnesexperter kommer att välja rätt frågor för din bedömning från vårt bibliotek med 10000+ frågor). Denna bedömning kan anpassas för alla erfarenhetsnivåer.

Får varje kandidat samma frågor?

Ja, det gör det mycket lättare för dig att jämföra kandidater. Alternativ för MCQ -frågor och ordningen på frågor randomiseras. Vi har anti-cheating/proctoring -funktioner på plats. I vår företagsplan har vi också möjlighet att skapa flera versioner av samma bedömning med frågor om liknande svårighetsnivåer.

Jag är kandidat. Kan jag prova ett träningstest?

Nej. Tyvärr stöder vi inte övningstester just nu. Du kan dock använda våra exempelfrågor för övning.

Vad är kostnaden för att använda detta test?

Du kan kolla in våra prisplaner.

Kan jag få en gratis provperiod?

Plattformen är helt självbetjänande, så här är ett sätt att gå vidare:

  • Du kan registrera dig gratis för att få en känsla för hur det fungerar.
  • Den kostnadsfria provperioden inkluderar en provbedömning (Java/JavaScript) som du hittar i din instrumentpanel när du registrerar dig. Du kan använda den för att granska kvaliteten på frågorna och kandidaternas upplevelse av ett konversationstest på Adaface.
  • För att granska kvaliteten på frågorna kan du också granska våra offentliga frågor för 50+ färdigheter här.
  • När du är övertygad om att du vill testa det med riktiga bedömningar och kandidater kan du välja en plan enligt dina krav.

Jag flyttade precis till en betald plan. Hur kan jag begära en anpassad bedömning?

Här är en snabbguide om hur man begär en anpassad bedömning på Adaface.

customers across world
Join 1200+ companies in 75+ countries.
Prova det mest kandidatvänliga utvärderingsverktyget idag.
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40 min tests.
No trick questions.
Accurate shortlisting.
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