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ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Test is preferred by recruiters to assess on-the-job skills of candidates before an interview. It reduces technical screening time by 80% by enabling employers to identify qualified candidates.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Service Desk
  • Service Capacity Management
See all covered skills

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

これらは、10,000以上の質問のライブラリからのわずかなサンプルです。これに関する実際の質問 ITIL (Information Technology Infrastructure Library) Test グーグルできません.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle
2 mins
ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

Brandon

Adafaceを使用すると、初期スクリーニングプロセスを75%以上最適化することができ、採用マネージャーと人材獲得チームの両方にとって貴重な時間を解放しました!


Brandon Lee, 人々の頭, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring


About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • Configuration Manager
  • IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice
Singapore government logo

採用マネージャーは、パネルのインタビュー中に尋ねた技術的な質問を通して、どの候補者がより良いスコアを持っているかを知ることができ、得点しなかった人と差別化することができたと感じました。彼らです 非常に満足しています 候補者の品質は、ADAFACEスクリーニングで最終候補になりました。


85%
reduction in screening time

FAQ

複数のスキルを1つのカスタム評価に組み合わせることはできますか?

そのとおり。カスタム評価は、職務内容に基づいて設定され、指定したすべての必須スキルに関する質問が含まれます。

アンチチートまたは監督の機能はありますか?

次のアンチチート機能があります。

  • グーグル不可能な質問
  • IP監督
  • Webの提案
  • ウェブカメラの監督
  • 盗作の検出
  • 安全なブラウザ

[プロクチャリング機能](https://www.adaface.com/proctoring)の詳細をご覧ください。

テストスコアを解釈するにはどうすればよいですか?

留意すべき主なことは、評価が選択ツールではなく排除ツールであることです。スキル評価が最適化され、技術的にその役割の資格がない候補者を排除するのに役立ちます。これは、役割の最良の候補者を見つけるのに役立つために最適化されていません。したがって、評価を使用する理想的な方法は、しきい値スコア(通常は55%、ベンチマークを支援します)を決定し、インタビューの次のラウンドのしきい値を超えてスコアを上回るすべての候補者を招待することです。

このテストを使用できますか?

各ADAFACE評価は、職務記述書/理想的な候補者のペルソナにカスタマイズされます(当社の主題の専門家は、10000以上の質問のライブラリからあなたの評価に適切な質問を選択します)。この評価は、あらゆる経験レベルでカスタマイズできます。

すべての候補者は同じ質問を受け取りますか?

私は候補者です。練習テストを試すことはできますか?

いいえ。残念ながら、現時点では練習テストをサポートしていません。ただし、[サンプルの質問](https://www.adaface.com/questions)を使用するには、練習できます。

このテストを使用するコストはいくらですか?

無料トライアルを受けることはできますか?

私はちょうど有料プランに移りました。カスタム評価をリクエストするにはどうすればよいですか?

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私たちとしゃべる
40 min tests.
No trick questions.
Accurate shortlisting.
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