ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

Covered skills:

IT Service Continuity Plan
Release Management Process
Configuration Management Plan
Capacity Management

Service Desk
Service Capacity Management
Problem Management
IT Financial Management

See all covered skills

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9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers

Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

ITIL Foundation/Expert certification
Experience managing Asset and Configuration management in a multi-vendor setup across geography
Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
Knowledge of Infra, networking, storage, cloud, database
Knowledge of design principles and fundamentals of architecture
Understanding of performance engineering
Knowledge of quality processes and estimation techniques
Basic understanding of project domain
Good understanding of SDLC and agile methodologies
Awareness of latest technologies and trends
Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->

Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Ce ne sont qu'un petit échantillon de notre bibliothèque de plus de 10 000 questions. Les questions réelles à ce sujet ITIL (Information Technology Infrastructure Library) Test ne sera pas googleable.

🧐 Question
Easy ITIL Inventory Principle	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

Easy

ITIL Inventory Principle

Solve

City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?

A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical

	🧐 Question	🔧 Skill
	Easy ITIL Inventory Principle	2 mins ITIL	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL

Solve

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	ITIL Inventory Principle	ITIL	Easy	2 mins	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

💪 Difficulty

⌛ Time

ITIL Inventory Principle

ITIL

Easy

2 mins

Solve

Reason #4

1200+ customers in 75 countries

Avec Adaface, nous avons pu optimiser notre processus de dépistage initial de plus de 75%, libérant un temps précieux pour les gestionnaires d'embauche et notre équipe d'acquisition de talents!

Brandon Lee, Chef des gens, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

Writing test cases and scenarios based on the specifications
Translating functional / nonfunctional requirements to systems requirements
Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

Configuration Manager
IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)

ITIL Lifecycle

4 Ps

Service Value System

Guiding Principles

Design and Transition

Service Value Chain

Engage

Service Operation

Availability

Agreed Service Time

Downtime

Service-Level-Agreement (SLA)

Corporate SLAs

Customer SLAs

Service SLAs

Service Portfolio

Service Catalog

Service Pipeline

Service Request

Internal Service Providers

External Service Providers

Shared Services

Standard Change

Configuration Item

Warranty

Service Desk

IT asset

Problem and Problem Management

Proactive Problem Management

Reactive Problem Management

Utility

Incidents

Problems

Known Errors

Workaround

Change Management

Emergency Changes

Change Enablement

Change Request

Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle

Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model

Incident Management

Service Request Management

Supplier Management

Continual Improvement Model

Deployment Management Practice

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Les responsables du recrutement ont estimé que grâce aux questions techniques qu'ils posaient lors des entretiens du panel, ils ont pu dire quels candidats avaient de meilleurs scores et se différenciaient de ceux qui ne marquaient pas aussi bien. Ils sont très satisfait avec la qualité des candidats présélectionnés avec le dépistage de l'ADAFACE.

85%

réduction du temps de dépistage

Voir l'étude de cas complète

FAQ

Puis-je combiner plusieurs compétences en une seule évaluation personnalisée?

Oui absolument. Les évaluations personnalisées sont configurées en fonction de votre description de poste et comprendront des questions sur toutes les compétences indispensables que vous spécifiez.

Avez-vous en place des fonctionnalités anti-chétion ou de proctorisation?

Nous avons les fonctionnalités anti-modification suivantes en place:

Questions non googléables
IP Proctoring
Proctoring Web
Proctoring webcam
Détection du plagiat
navigateur sécurisé

En savoir plus sur les fonctionnalités de Proctoring.

Comment interpréter les résultats des tests?

La principale chose à garder à l'esprit est qu'une évaluation est un outil d'élimination, pas un outil de sélection. Une évaluation des compétences est optimisée pour vous aider à éliminer les candidats qui ne sont pas techniquement qualifiés pour le rôle, il n'est pas optimisé pour vous aider à trouver le meilleur candidat pour le rôle. Ainsi, la façon idéale d'utiliser une évaluation consiste à décider d'un score de seuil (généralement 55%, nous vous aidons à bencher) et à inviter tous les candidats qui marquent au-dessus du seuil pour les prochains cycles d'entrevue.

Pour quel niveau d'expérience puis-je utiliser ce test?

Chaque évaluation ADAFACE est personnalisée à votre description de poste / Persona de candidats idéaux (nos experts en la matière choisiront les bonnes questions pour votre évaluation de notre bibliothèque de 10000+ questions). Cette évaluation peut être personnalisée pour tout niveau d'expérience.

Chaque candidat reçoit-il les mêmes questions?

Oui, cela vous permet de comparer les candidats. Les options pour les questions du MCQ et l'ordre des questions sont randomisées. Nous avons Anti-Cheating / Proctoring en place. Dans notre plan d'entreprise, nous avons également la possibilité de créer plusieurs versions de la même évaluation avec des questions de niveaux de difficulté similaires.

Je suis candidat. Puis-je essayer un test de pratique?

Non. Malheureusement, nous ne soutenons pas les tests de pratique pour le moment. Cependant, vous pouvez utiliser nos exemples de questions pour la pratique.