Why you should use ITIL (Information Technology Infrastructure Library) Test?

The ITIL (Information Technology Infrastructure Library) test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Implementering af IT Service Continuity Plan Håndtering af service desk operationer Udførelse af frigørelsesstyringsproces Sørg for servicekapacitetsstyring Udvikling af konfigurationsstyringsplan Analyse af problemer med styring af problemer Optimering af kapacitetsstyringsprocesser Anvendelse af det økonomiske styringsprincipper Fejlfinding af servicebordsproblemer Dokumentation af IT -servicekontinuitetsplan

ITIL (Information Technology Infrastructure Library) Test

Q: What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

IT Service Continuity Plan Servicedesk Frigørelsesstyringsproces Servicekapacitetsstyring Konfigurationsstyringsplan Problemstyring Kapacitetsstyring IT Financial Management

About the test:

ITIL (Information Technology Infrastructure Library) Online Test bruger scenariebaserede multiple choice-spørgsmål til at evaluere kandidater om deres viden og forståelse af ITIL, servicestrategi, servicedesign, serviceovergang, serviceoperation og kontinuerlig forbedring af service. Testen sigter mod at bestemme kandidaternes evne til at anvende ITIL-principper og -praksis på scenarier i den virkelige verden samt deres fortrolighed med ITIL-terminologien, koncepter og processer.

Covered skills:

IT Service Continuity Plan
Frigørelsesstyringsproces
Konfigurationsstyringsplan
Kapacitetsstyring

Servicedesk
Servicekapacitetsstyring
Problemstyring
IT Financial Management

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9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Assessment Test is the most accurate way to shortlist IT Service Managers

Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Evne til at udvikle en effektiv IT -servicekontinuitetsplan
Evne til at yde effektiv support gennem Service Desk
Evne til at implementere og styre frigørelsesstyringsprocessen
Evne til at styre servicekapacitet effektivt
Evne til at udvikle og opretholde en omfattende konfigurationsstyringsplan
Evne til at analysere og løse problemer gennem problemstyring
Evne til at optimere og styre it -ressourcer gennem kapacitetsstyring
Evne til at styre økonomiske aspekter af IT -tjenester gennem it -økonomisk styring

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Dette er kun en lille prøve fra vores bibliotek med 10.000+ spørgsmål. De faktiske spørgsmål om dette ITIL (Information Technology Infrastructure Library) test vil være ikke-gåbart.

🧐 Question
Easy ITIL Inventory Principle	Try practice test
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

Easy

ITIL Inventory Principle

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City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?

A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical

	🧐 Question	🔧 Skill
	Easy ITIL Inventory Principle	2 mins ITIL	Try practice test
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL

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	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	ITIL Inventory Principle	ITIL	Easy	2 mins	Try practice test
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

💪 Difficulty

⌛ Time

ITIL Inventory Principle

ITIL

Easy

2 mins

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Reason #4

1200+ customers in 75 countries

Med Adaface var vi i stand til at optimere vores indledende screeningsproces med op mod 75 %, hvilket frigjorde kostbar tid for både ansættelsesledere og vores talentanskaffelsesteam!

Brandon Lee, Leder af mennesker, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the ITIL (Information Technology Infrastructure Library) Online Test

Why you should use Pre-employment ITIL (Information Technology Infrastructure Library) Test?

The ITIL (Information Technology Infrastructure Library) test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Implementering af IT Service Continuity Plan
Håndtering af service desk operationer
Udførelse af frigørelsesstyringsproces
Sørg for servicekapacitetsstyring
Udvikling af konfigurationsstyringsplan
Analyse af problemer med styring af problemer
Optimering af kapacitetsstyringsprocesser
Anvendelse af det økonomiske styringsprincipper
Fejlfinding af servicebordsproblemer
Dokumentation af IT -servicekontinuitetsplan

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Service Desk
Servicedesk Brugere til at rapportere hændelser, anmode om tjenester og søge hjælp. Det giver en enkelt grænseflade til kommunikation og koordinering mellem IT og brugere, hvilket muliggør effektiv hændelsesstyring og service support.
frigørelsesstyringsproces
Frigørelsesstyringsprocessen sikrer den glatte og kontrollerede implementering af Ændringer i IT -miljøet. Det inkluderer planlægning, testning, planlægning og koordinering af frigivelser for at minimere risici og forstyrrelser, samtidig med at man maksimerer fordelene ved ændringerne.
servicekapacitetsstyring
Servicekapacitetsstyring er ansvarlig for at sikre, at det er ansvarligt for at sikre IT-infrastruktur og ressourcer er i stand til at opfylde de aftalte serviceniveauer. Det involverer analyse, overvågning og styring af kapacitet og ydelse af IT -tjenester for at sikre, at de opfylder de nuværende og fremtidige krav i virksomheden.
konfigurationsstyringsplan
Konfigurationsstyring Plan definerer procedurer og kontroller til styring af konfigurationsemner (CI'er) inden for IT -miljøet. Det inkluderer identifikation, kontrol, statussporing og rapportering af CIS, for at sikre nøjagtige og ajourførte oplysninger om IT-infrastrukturkonfigurationen.
Problemstyring
Problemstyring sigter mod at Minimer virkningen af hændelser og forhindrer deres tilbagefald. Det involverer at identificere den grundlæggende årsag til problemer, implementere korrigerende handlinger og indlede proaktive foranstaltninger for at reducere sandsynligheden for fremtidige hændelser og derved forbedre den samlede stabilitet og pålidelighed af it -tjenester.
IT Financial Management
IT Financial Management sikrer Præcis budgettering, regnskab og opladning af it -tjenester. Det involverer omkostningsanalyse, budgetstyring og økonomisk planlægning for at give gennemsigtighed og ansvarlighed i it -udgifterne, optimere ressourcetildeling og demonstrere værdien af IT -investeringer til organisationen.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for ITIL (Information Technology Infrastructure Library) test to be based on.
IT Service Continuity Plan
Business Impact Analysis
Risikovurdering
Katastrofegendannelse
Servicedesk
Hændelsesstyring
Anmod om opfyldelse
Frigørelsesstyringsproces
Forandringsledelse
Frigørelsesplanlægning
Servicekapacitetsstyring
Kapacitetsplanlægning
Præstationsovervågning
Belastningstest
Konfigurationsstyringsplan
Konfigurationsidentifikation
Konfigurationskontrol
Konfigurationsrevision
Problemstyring
Root Cause Analysis
Fejlkontrol
Fejlforebyggelse
Kapacitetsstyring
Kapacitetsplanlægning
Ressourceoptimering
Efterspørgselsstyring
IT Financial Management
Budgettering
Regnskabsaflæggelse
Omkostningsoptimering

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What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

IT Service Manager
ITIL -konsulent
IT Operations Manager
IT Service Desk Manager
IT -projektleder

How is the ITIL (Information Technology Infrastructure Library) Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Koordinering af frigørelsesstyringsaktiviteter
Krav til planlægning af servicekapacitet
Etablering af konfigurationsstyringsprocesser
Løsning af problemstyringsudfordringer
Prognosekapacitetsstyring behov
Budgettering og forudsigelse af det økonomisk styring
Forbedring af procedurer for servicedesk
Evaluering af frigørelsesstyringseffektivitet
Optimering af udnyttelse af servicekapacitet
Implementering af konfigurationsstyringsprincipper

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Ansættelseslederne mente, at de gennem de tekniske spørgsmål, som de stillede under panelinterviewene, var i stand til at fortælle, hvilke kandidater der havde bedre score og differentieret sig med dem, der ikke scorede så godt. De er meget tilfreds med kvaliteten af de kandidater, der er nomineret med Adaface-screeningen.

85%

Reduktion i screeningstid

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ITIL (Information Technology Infrastructure Library) Hiring Test Ofte stillede spørgsmål

Kan jeg kombinere flere færdigheder i en brugerdefineret vurdering?

Ja absolut. Brugerdefinerede vurderinger er oprettet baseret på din jobbeskrivelse og vil omfatte spørgsmål om alle must-have-færdigheder, du angiver.

Har du nogen anti-cheating eller proctoring-funktioner på plads?

Vi har følgende anti-cheating-funktioner på plads:

Ikke-gåbare spørgsmål
IP Proctoring
Webproctoring
Webcam Proctoring
Detektion af plagiering
Sikker browser

Læs mere om Proctoring Features.

Hvordan fortolker jeg testresultater?

Den primære ting at huske på er, at en vurdering er et elimineringsværktøj, ikke et udvælgelsesværktøj. En færdighedsvurdering er optimeret for at hjælpe dig med at eliminere kandidater, der ikke er teknisk kvalificerede til rollen, den er ikke optimeret til at hjælpe dig med at finde den bedste kandidat til rollen. Så den ideelle måde at bruge en vurdering på er at beslutte en tærskelværdi (typisk 55%, vi hjælper dig med benchmark) og inviterer alle kandidater, der scorer over tærsklen for de næste interviewrunder.

Hvilken oplevelsesniveau kan jeg bruge denne test til?

Hver Adaface -vurdering tilpasses til din jobbeskrivelse/ ideel kandidatperson (vores emneeksperter vælger de rigtige spørgsmål til din vurdering fra vores bibliotek på 10000+ spørgsmål). Denne vurdering kan tilpasses til ethvert erfaringsniveau.

Får hver kandidat de samme spørgsmål?

Ja, det gør det meget lettere for dig at sammenligne kandidater. Valgmuligheder for MCQ -spørgsmål og rækkefølgen af spørgsmål randomiseres. Vi har anti-cheating/proctoring funktioner på plads. I vores virksomhedsplan har vi også muligheden for at oprette flere versioner af den samme vurdering med spørgsmål om lignende vanskelighedsniveauer.