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ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Test is preferred by recruiters to assess on-the-job skills of candidates before an interview. It reduces technical screening time by 80% by enabling employers to identify qualified candidates.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Service Desk
  • Service Capacity Management
See all covered skills

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Dette er kun en lille prøve fra vores bibliotek med 10.000+ spørgsmål. De faktiske spørgsmål om dette ITIL (Information Technology Infrastructure Library) Test vil være ikke-gåbart.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle
2 mins
ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

Brandon

Med Adaface var vi i stand til at optimere vores indledende screeningsproces med op til 75%, hvilket frigør dyrebar tid for både ansættelsesledere og vores talentindsamlingsteam!


Brandon Lee, Leder af mennesker, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring


About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • Configuration Manager
  • IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice
Singapore government logo

De ansættelsesledere mente, at de gennem de tekniske spørgsmål, som de stillede under panelintervjuerne, kunne fortælle, hvilke kandidater der havde bedre scoringer, og differentierede med dem, der ikke scorede så godt. De er meget tilfreds med kvaliteten af ​​kandidater, der er på listen med adaface -screening.


85%
reduction in screening time

FAQS

Kan jeg kombinere flere færdigheder i en brugerdefineret vurdering?

Ja absolut. Brugerdefinerede vurderinger er oprettet baseret på din jobbeskrivelse og vil omfatte spørgsmål om alle must-have-færdigheder, du angiver.

Har du nogen anti-cheating eller proctoring-funktioner på plads?

Vi har følgende anti-cheating-funktioner på plads:

  • Ikke-gåbare spørgsmål
  • IP Proctoring
  • Webproctoring
  • Webcam Proctoring
  • Detektion af plagiering
  • Sikker browser

Læs mere om Proctoring Features.

Hvordan fortolker jeg testresultater?

Den primære ting at huske på er, at en vurdering er et elimineringsværktøj, ikke et udvælgelsesværktøj. En færdighedsvurdering er optimeret for at hjælpe dig med at eliminere kandidater, der ikke er teknisk kvalificerede til rollen, den er ikke optimeret til at hjælpe dig med at finde den bedste kandidat til rollen. Så den ideelle måde at bruge en vurdering på er at beslutte en tærskelværdi (typisk 55%, vi hjælper dig med benchmark) og inviterer alle kandidater, der scorer over tærsklen for de næste interviewrunder.

Hvilken oplevelsesniveau kan jeg bruge denne test til?

Hver Adaface -vurdering tilpasses til din jobbeskrivelse/ ideel kandidatperson (vores emneeksperter vælger de rigtige spørgsmål til din vurdering fra vores bibliotek på 10000+ spørgsmål). Denne vurdering kan tilpasses til ethvert erfaringsniveau.

Får hver kandidat de samme spørgsmål?

Ja, det gør det meget lettere for dig at sammenligne kandidater. Valgmuligheder for MCQ -spørgsmål og rækkefølgen af ​​spørgsmål randomiseres. Vi har anti-cheating/proctoring funktioner på plads. I vores virksomhedsplan har vi også muligheden for at oprette flere versioner af den samme vurdering med spørgsmål om lignende vanskelighedsniveauer.

Jeg er kandidat. Kan jeg prøve en øvelsestest?

Nej. Desværre understøtter vi ikke praksisforsøg i øjeblikket. Du kan dog bruge vores eksempler på spørgsmål til praksis.

Hvad er omkostningerne ved at bruge denne test?

Du kan tjekke vores prisplaner.

Kan jeg få en gratis prøve?

Ja, du kan tilmelde dig gratis og forhåndsvise denne test.

Jeg flyttede lige til en betalt plan. Hvordan kan jeg anmode om en brugerdefineret vurdering?

Her er en hurtig guide til hvordan man anmoder om en brugerdefineret vurdering på adaface.

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Try the most candidate friendly skills assessment tool today.
Ready to use the Adaface ITIL (Information Technology Infrastructure Library) Test ?
Ready to use the Adaface ITIL (Information Technology Infrastructure Library) Test ?
40 min tests.
No trick questions.
Accurate shortlisting.
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