ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

Covered skills:

IT Service Continuity Plan
Release Management Process
Configuration Management Plan
Capacity Management

Service Desk
Service Capacity Management
Problem Management
IT Financial Management

See all covered skills

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9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist IT Service Managers

Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

ITIL Foundation/Expert certification
Experience managing Asset and Configuration management in a multi-vendor setup across geography
Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
Knowledge of Infra, networking, storage, cloud, database
Knowledge of design principles and fundamentals of architecture
Understanding of performance engineering
Knowledge of quality processes and estimation techniques
Basic understanding of project domain
Good understanding of SDLC and agile methodologies
Awareness of latest technologies and trends
Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->

Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Dette er kun en lille prøve fra vores bibliotek med 10.000+ spørgsmål. De faktiske spørgsmål om dette ITIL (Information Technology Infrastructure Library) Test vil være ikke-gåbart.

🧐 Question
Easy ITIL Inventory Principle	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

Easy

ITIL Inventory Principle

Solve

City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?

A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical

	🧐 Question	🔧 Skill
	Easy ITIL Inventory Principle	2 mins ITIL	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL

Solve

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	ITIL Inventory Principle	ITIL	Easy	2 mins	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

💪 Difficulty

⌛ Time

ITIL Inventory Principle

ITIL

Easy

2 mins

Solve

Reason #4

1200+ customers in 75 countries

Med Adaface var vi i stand til at optimere vores indledende screeningsproces med op til 75%, hvilket frigør dyrebar tid for både ansættelsesledere og vores talentindsamlingsteam!

Brandon Lee, Leder af mennesker, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

Writing test cases and scenarios based on the specifications
Translating functional / nonfunctional requirements to systems requirements
Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

IT Service Manager
ITIL Consultant IT Operations Manager
IT Service Desk Manager
IT Project Manager

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)

ITIL Lifecycle

4 Ps

Service Value System

Guiding Principles

Design and Transition

Service Value Chain

Engage

Service Operation

Availability

Agreed Service Time

Downtime

Service-Level-Agreement (SLA)

Corporate SLAs

Customer SLAs

Service SLAs

Service Portfolio

Service Catalog

Service Pipeline

Service Request

Internal Service Providers

External Service Providers

Shared Services

Standard Change

Configuration Item

Warranty

Service Desk

IT asset

Problem and Problem Management

Proactive Problem Management

Reactive Problem Management

Utility

Incidents

Problems

Known Errors

Workaround

Change Management

Emergency Changes

Change Enablement

Change Request

Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle

Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model

Incident Management

Service Request Management

Supplier Management

Continual Improvement Model

Deployment Management Practice

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De ansættelsesledere mente, at de gennem de tekniske spørgsmål, som de stillede under panelinterviewene, kunne fortælle, hvilke kandidater der havde bedre scoringer, og differentierede med dem, der ikke scorede så godt. De er meget tilfreds med kvaliteten af kandidater, der er på listen med Adaface -screeningen.

85%

Reduktion i screeningstid

Se den fulde casestudie

FAQS

Kan jeg kombinere flere færdigheder i en brugerdefineret vurdering?

Ja absolut. Brugerdefinerede vurderinger er oprettet baseret på din jobbeskrivelse og vil omfatte spørgsmål om alle must-have-færdigheder, du angiver.

Har du nogen anti-cheating eller proctoring-funktioner på plads?

Vi har følgende anti-cheating-funktioner på plads:

Ikke-gåbare spørgsmål
IP Proctoring
Webproctoring
Webcam Proctoring
Detektion af plagiering
Sikker browser

Læs mere om Proctoring Features.

Hvordan fortolker jeg testresultater?

Den primære ting at huske på er, at en vurdering er et elimineringsværktøj, ikke et udvælgelsesværktøj. En færdighedsvurdering er optimeret for at hjælpe dig med at eliminere kandidater, der ikke er teknisk kvalificerede til rollen, den er ikke optimeret til at hjælpe dig med at finde den bedste kandidat til rollen. Så den ideelle måde at bruge en vurdering på er at beslutte en tærskelværdi (typisk 55%, vi hjælper dig med benchmark) og inviterer alle kandidater, der scorer over tærsklen for de næste interviewrunder.

Hvilken oplevelsesniveau kan jeg bruge denne test til?

Hver Adaface -vurdering tilpasses til din jobbeskrivelse/ ideel kandidatperson (vores emneeksperter vælger de rigtige spørgsmål til din vurdering fra vores bibliotek på 10000+ spørgsmål). Denne vurdering kan tilpasses til ethvert erfaringsniveau.

Får hver kandidat de samme spørgsmål?

Ja, det gør det meget lettere for dig at sammenligne kandidater. Valgmuligheder for MCQ -spørgsmål og rækkefølgen af spørgsmål randomiseres. Vi har anti-cheating/proctoring funktioner på plads. I vores virksomhedsplan har vi også muligheden for at oprette flere versioner af den samme vurdering med spørgsmål om lignende vanskelighedsniveauer.