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ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Test is preferred by recruiters to assess on-the-job skills of candidates before an interview. It reduces technical screening time by 80% by enabling employers to identify qualified candidates.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Service Desk
  • Service Capacity Management
See all covered skills

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

These are just a small sample from our library of 10,000+ questions. The actual questions on this ITIL (Information Technology Infrastructure Library) Test will be non-googleable.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle
2 mins
ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

Brandon

With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!


Brandon Lee, Head of People, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring


About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • Configuration Manager
  • IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice
Singapore government logo

The hiring managers felt that through the technical questions that they asked during the panel interviews, they were able to tell which candidates had better scores, and differentiated with those who did not score as well. They are highly satisfied with the quality of candidates shortlisted with the Adaface screening.


85%
reduction in screening time

FAQs

Can I combine multiple skills into one custom assessment?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify.

Do you have any anti-cheating or proctoring features in place?

We have the following anti-cheating features in place:

  • Non-googleable questions
  • IP proctoring
  • Web proctoring
  • Webcam proctoring
  • Plagiarism detection
  • Secure browser

Read more about the proctoring features.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

What experience level can I use this test for?

Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.

Does every candidate get the same questions?

Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

What is the cost of using this test?

You can check out our pricing plans.

Can I get a free trial?

Yes, you can sign up for free and preview this test.

I just moved to a paid plan. How can I request a custom assessment?

Here is a quick guide on how to request a custom assessment on Adaface.

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40 min tests.
No trick questions.
Accurate shortlisting.
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