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ITIL (Information Technology Infrastructure Library) Test

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

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Screen candidates with a 40 mins test

Test duration:  ~ 40 mins
Difficulty level:  Moderate
Availability:  Available as custom test
Questions:
  • 15 ITIL MCQs
Covered skills:
IT Service Continuity Plan
Service Desk
Release Management Process
Service Capacity Management
Configuration Management Plan
Problem Management
Capacity Management
IT Financial Management
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Use the ITIL (Information Technology Infrastructure Library) Assessment Test to shortlist qualified candidates

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Ability to develop an effective IT Service Continuity Plan
  • Ability to provide efficient support through Service Desk
  • Ability to implement and manage the Release Management Process
  • Ability to manage Service Capacity effectively
  • Ability to develop and maintain a comprehensive Configuration Management Plan
  • Ability to analyze and resolve problems through Problem Management
  • Ability to optimize and manage IT resources through Capacity Management
  • Ability to manage financial aspects of IT services through IT Financial Management
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Screen candidates with the highest quality questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

These are just a small sample from our library of 15,000+ questions. The actual questions on this ITIL (Information Technology Infrastructure Library) Test will be non-googleable.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve

Test candidates on core ITIL (Information Technology Infrastructure Library) Hiring Test topics

IT Service Continuity Plan: The IT Service Continuity Plan is a documented, structured approach that ensures continuity of IT services in the event of a disruption. It includes strategies, policies, and procedures to minimize the impact of incidents and restore normal service operations as quickly as possible.

Service Desk: The Service Desk is a centralized point of contact for users to report incidents, request services, and seek assistance. It provides a single interface for communication and coordination between IT and users, enabling effective incident management and service support.

Release Management Process: The Release Management Process ensures the smooth and controlled deployment of changes to the IT environment. It includes planning, testing, scheduling, and coordinating releases to minimize risks and disruptions, while maximizing the benefits of the changes.

Service Capacity Management: Service Capacity Management is responsible for ensuring that IT infrastructure and resources are capable of meeting the agreed-upon service levels. It involves analyzing, monitoring, and managing the capacity and performance of IT services, to ensure that they meet the current and future demands of the business.

Configuration Management Plan: The Configuration Management Plan defines the procedures and controls for managing the configuration items (CIs) within the IT environment. It includes identification, control, status tracking, and reporting of CIs, to ensure accurate and up-to-date information about the IT infrastructure configuration.

Problem Management: Problem Management aims to minimize the impact of incidents and prevent their recurrence. It involves identifying the root cause of problems, implementing corrective actions, and initiating proactive measures to reduce the likelihood of future incidents, thereby improving the overall stability and reliability of IT services.

Capacity Management: Capacity Management focuses on understanding and meeting the current and future capacity requirements of IT services. It involves capacity planning, monitoring, and optimizing resources to ensure efficient usage, minimize bottlenecks, and deliver the required performance levels to meet business needs.

IT Financial Management: IT Financial Management ensures accurate budgeting, accounting, and charging for IT services. It involves cost analysis, budget management, and financial planning to provide transparency and accountability in IT spending, optimize resource allocation, and demonstrate the value of IT investments to the organization.

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Have questions about the ITIL (Information Technology Infrastructure Library) Hiring Test?

How does pricing work?

You can check out our pricing plans.

Can I customize the test?

Yes, absolutely. Custom assessments are set up within 48 hours based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test. You can also customize a test by uploading your own questions.

Can I combine multiple skills into one test?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.

What roles can I use the ITIL (Information Technology Infrastructure Library) Assessment Test for?

Here are few roles for which we recommend this test:

  • IT Service Manager
  • ITIL Consultant IT Operations Manager
  • IT Service Desk Manager
  • IT Project Manager
Can I see a sample test, or do you have a free trial?

Yes!

The free trial includes one sample technical test (Java/ JavaScript) and one sample aptitude test that you will find in your dashboard when you sign up. You can use it to review the quality of questions and the candidate experience of giving a test on Adaface.

You can preview any of the 500+ tests and see the sample questions to decide if it would be a good fit for your requirements.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

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