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ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Configuration Management Plan
  • Capacity Management
  • Service Desk
  • Service Capacity Management
  • Problem Management
  • IT Financial Management

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Assessment Test is the most accurate way to shortlist IT Service Managers

Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Ability to develop an effective IT Service Continuity Plan
  • Ability to provide efficient support through Service Desk
  • Ability to implement and manage the Release Management Process
  • Ability to manage Service Capacity effectively
  • Ability to develop and maintain a comprehensive Configuration Management Plan
  • Ability to analyze and resolve problems through Problem Management
  • Ability to optimize and manage IT resources through Capacity Management
  • Ability to manage financial aspects of IT services through IT Financial Management
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

These are just a small sample from our library of 10,000+ questions. The actual questions on this ITIL (Information Technology Infrastructure Library) Test will be non-googleable.

🧐 Question


ITIL Inventory Principle
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 QuestionπŸ”§ Skill


ITIL Inventory Principle

2 mins

🧐 QuestionπŸ”§ SkillπŸ’ͺ DifficultyβŒ› Time
ITIL Inventory Principle
Easy2 mins
Reason #4

1200+ customers in 75 countries

customers in 75 countries

With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!

Brandon Lee, Head of People, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

View sample scorecard
Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring

Learn more

About the ITIL (Information Technology Infrastructure Library) Online Test

Why you should use Pre-employment ITIL (Information Technology Infrastructure Library) Test?

The ITIL (Information Technology Infrastructure Library) Test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • Implementing IT Service Continuity Plan
  • Managing Service Desk operations
  • Executing Release Management Process
  • Ensuring Service Capacity Management
  • Developing Configuration Management Plan
  • Analyzing Problem Management issues
  • Optimizing Capacity Management processes
  • Applying IT Financial Management principles
  • Troubleshooting Service Desk problems
  • Documenting IT Service Continuity Plan

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

  • IT Service Continuity Plan

    The IT Service Continuity Plan is a documented, structured approach that ensures continuity of IT services in the event of a disruption. It includes strategies, policies, and procedures to minimize the impact of incidents and restore normal service operations as quickly as possible.

  • Service Desk

    The Service Desk is a centralized point of contact for users to report incidents, request services, and seek assistance. It provides a single interface for communication and coordination between IT and users, enabling effective incident management and service support.

  • Release Management Process

    The Release Management Process ensures the smooth and controlled deployment of changes to the IT environment. It includes planning, testing, scheduling, and coordinating releases to minimize risks and disruptions, while maximizing the benefits of the changes.

  • Service Capacity Management

    Service Capacity Management is responsible for ensuring that IT infrastructure and resources are capable of meeting the agreed-upon service levels. It involves analyzing, monitoring, and managing the capacity and performance of IT services, to ensure that they meet the current and future demands of the business.

  • Configuration Management Plan

    The Configuration Management Plan defines the procedures and controls for managing the configuration items (CIs) within the IT environment. It includes identification, control, status tracking, and reporting of CIs, to ensure accurate and up-to-date information about the IT infrastructure configuration.

  • Problem Management

    Problem Management aims to minimize the impact of incidents and prevent their recurrence. It involves identifying the root cause of problems, implementing corrective actions, and initiating proactive measures to reduce the likelihood of future incidents, thereby improving the overall stability and reliability of IT services.

  • Capacity Management

    Capacity Management focuses on understanding and meeting the current and future capacity requirements of IT services. It involves capacity planning, monitoring, and optimizing resources to ensure efficient usage, minimize bottlenecks, and deliver the required performance levels to meet business needs.

  • IT Financial Management

    IT Financial Management ensures accurate budgeting, accounting, and charging for IT services. It involves cost analysis, budget management, and financial planning to provide transparency and accountability in IT spending, optimize resource allocation, and demonstrate the value of IT investments to the organization.

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for ITIL (Information Technology Infrastructure Library) Test to be based on.

    IT Service Continuity Plan
    Business Impact Analysis
    Risk Assessment
    Disaster Recovery
    Service Desk
    Incident Management
    Request Fulfillment
    Release Management Process
    Change Management
    Release Planning
    Service Capacity Management
    Capacity Planning
    Performance Monitoring
    Load Testing
    Configuration Management Plan
    Configuration Identification
    Configuration Control
    Configuration Audit
    Problem Management
    Root Cause Analysis
    Error Control
    Error Prevention
    Capacity Management
    Capacity Planning
    Resource Optimization
    Demand Management
    IT Financial Management
    Financial Reporting
    Cost Optimization

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • IT Service Manager
  • ITIL Consultant IT Operations Manager
  • IT Service Desk Manager
  • IT Project Manager

How is the ITIL (Information Technology Infrastructure Library) Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • Coordinating Release Management activities
  • Planning Service Capacity requirements
  • Establishing Configuration Management processes
  • Resolving Problem Management challenges
  • Forecasting Capacity Management needs
  • Budgeting and Forecasting IT Financial Management
  • Improving Service Desk procedures
  • Evaluating Release Management effectiveness
  • Optimizing Service Capacity utilization
  • Implementing Configuration Management principles
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The hiring managers felt that through the technical questions that they asked during the panel interviews, they were able to tell which candidates had better scores, and differentiated with those who did not score as well. They are highly satisfied with the quality of candidates shortlisted with the Adaface screening.

reduction in screening time

ITIL (Information Technology Infrastructure Library) Hiring Test FAQs

Can I combine multiple skills into one custom assessment?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.

Do you have any anti-cheating or proctoring features in place?

We have the following anti-cheating features in place:

  • Non-googleable questions
  • IP proctoring
  • Screen proctoring
  • Web proctoring
  • Webcam proctoring
  • Plagiarism detection
  • Secure browser
  • Copy paste protection

Read more about the proctoring features.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

What experience level can I use this test for?

Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.

Does every candidate get the same questions?

Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

What is the cost of using this test?

You can check out our pricing plans.

Can I get a free trial?

Yes, you can sign up for free and preview this test.

I just moved to a paid plan. How can I request a custom assessment?

Here is a quick guide on how to request a custom assessment on Adaface.

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40 min tests.
No trick questions.
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