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ITIL (Information Technology Infrastructure Library) Test

The ITIL (Information Technology Infrastructure Library) Test is preferred by recruiters to assess on-the-job skills of candidates before an interview. It reduces technical screening time by 80% by enabling employers to identify qualified candidates.

Customized Based On:

  • Experience/ difficulty level
  • Multiple skills in 1 assessment
  • Job description/ role requirements

Topics:

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
See full list

Sample Adaface ITIL (Information Technology Infrastructure Library) Test Questions

These are just a small sample from our library of 10,000+ questions. The actual questions on this ITIL (Information Technology Infrastructure Library) Test will be non-googleable.

🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
ITILEasy2 min

How to use the Adaface ITIL (Information Technology Infrastructure Library) Test

Start screening candidates within minutes with the ready-to-go ITIL (Information Technology Infrastructure Library) Test

1. Choose the most appropriate test for your role

2. Start inviting candidates to complete the assessment

3. Receive real time notifications and shortlist the best candidates

Customize the Adaface ITIL (Information Technology Infrastructure Library) Test according to your job description

1. Get a custom assessment from our library of 500+ skills within 48 hours

2. Start inviting candidates to complete the assesment

3. Receive real time notifications and shortlist the best candidates

Adaface ITIL (Information Technology Infrastructure Library) Test is trusted by enterprises worldwide

amazon
PayPal
Morgan Stanley
Adidas
SG Government
Neilsen
UCLA
Ernst and Young
Microsoft
WeWork
Bosch
Optimum Solutions
SAP
Doubtnut
Deloitte
HCL
FusionCharts
United Nations
Sokrati
Love Bonito
ZiMetrics
MTM

About the Adaface ITIL (Information Technology Infrastructure Library) Test

Evaluate ITIL technical skills with Adaface skills assessment platform powered by an intelligent chatbot.

Topics:

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice

Recommended Roles:

Configuration Manager - ITIL
IT Infrastructure Manager - ITIL

Why You Should Use This ITIL (Information Technology Infrastructure Library) Online Assessment Test

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

Distribution Of Test Scores

The actual score distributon will vary based on your candidate pipeline quality, but you should typically expect ~20% of the candidates to do well on Adaface assessments.

The score distribution for our assessments follow the normal curve. This is a good sign- standardized tests like SAT and GRE follow the normal distribution (bell curve).

Status quo assessments typically have the exact opposite of the bell curve (too many candidates getting close to 0, too many candidates getting close to 100 and too few candidates in the middle). This is typically because they focus on theoretical questions or trick questions, which are very binary in nature- either you know the trick/ theory or you don’t.

How Adaface Is Different

Adaface conversational assessments are reflective of on-the-job skills and see an 86% completion rate as compared to ~50% for traditional assessment platforms.

OLD WAY

TRADITIONAL TESTS

Theoretical questions/ puzzles

Feels like a test

One-size-fits-all assessments

😞
HIRE IN
Weeks/Months

NEW WAY

ADAFACE ASSESSMENTS

Questions for on-the-job skills

Conversational

Customized
assessments

😀️
HIRE IN
Days

FAQs

What is a custom assessment?

Every role is different and requires a custom assessment to identify top candidates efficiently. Adaface subject matter experts understand your job description/ role requirements and pick the most relevant questions from our library of 10000+ questions to create a technical assessment that helps you find the qualified candidates in your candidate pipeline quickly. All custom assessments are set up based on the job description, role requirements, must-have skills, experience level and salary range within a maximum of 48 hours and you will get an email notification once it goes live.

Check out a sample assessment here (no credit card required).

Can I combine multiple skills into one custom assessment?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify.

How is Adaface different from other assessment tools?

We believe that status quo tech assessment platforms are not a fair way for companies to evaluate engineers because they focus on trick questions/ puzzles/ niche algorithms. We started Adaface to help companies find great engineers by assessing on-the-job skills required for a role. Read more about why we started Adaface.

Here's what's different with Adaface:

  • High quality non-googleable questions that test for on-the-job skills as opposed to theoretical knowledge.
  • A friendly conversational assessment with a chatbot, instead of sending a "test" to a candidate. This translates to a higher completion rate. Adaface assessments (86% candidate completion rate), as opposed to traditional tests (40-50% candidate completion rate)
  • Customized assessments for 700+ skills at different experience levels.
Do you have any anti-cheating or proctoring features in place?

We have the following anti-cheating features in place:

  • Web proctoring
  • Webcam proctoring
  • Plagairism detection
  • Non-googleable questions
  • Secure browser

Read more the proctoring features.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

What experience level can I use this test for?

Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.

Does every candidate get the same questions?

Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

What is the cost of using this test?

You can check out our pricing plans.

Can I get a free trial?

The platform is completely self-serve, so here's one way to proceed:

  • You can sign up for free to get a feel for how it works.
  • The free trial includes one sample assessment (Java/ JavaScript) that you will find in your dashboard when you sign up. You can use it to review the quality of questions, and the candidate experience of a conversational test on Adaface.
  • To review the quality of questions, you can also review our public questions for 50+ skills here.
  • Once you're convinced that you want to try it out with real assessments and candidates, you can pick a plan according to your requirements.
I just moved to a paid plan. How can I request a custom assessment?

Here is a quick guide on how to request a custom assessment on Adaface.

With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!


Brandon Lee, Head of People, Love, Bonito

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