IT Service Continuity Plan: The IT Service Continuity Plan is a documented, structured approach that ensures continuity of IT services in the event of a disruption. It includes strategies, policies, and procedures to minimize the impact of incidents and restore normal service operations as quickly as possible.
Service Desk: The Service Desk is a centralized point of contact for users to report incidents, request services, and seek assistance. It provides a single interface for communication and coordination between IT and users, enabling effective incident management and service support.
Release Management Process: The Release Management Process ensures the smooth and controlled deployment of changes to the IT environment. It includes planning, testing, scheduling, and coordinating releases to minimize risks and disruptions, while maximizing the benefits of the changes.
Service Capacity Management: Service Capacity Management is responsible for ensuring that IT infrastructure and resources are capable of meeting the agreed-upon service levels. It involves analyzing, monitoring, and managing the capacity and performance of IT services, to ensure that they meet the current and future demands of the business.
Configuration Management Plan: The Configuration Management Plan defines the procedures and controls for managing the configuration items (CIs) within the IT environment. It includes identification, control, status tracking, and reporting of CIs, to ensure accurate and up-to-date information about the IT infrastructure configuration.
Problem Management: Problem Management aims to minimize the impact of incidents and prevent their recurrence. It involves identifying the root cause of problems, implementing corrective actions, and initiating proactive measures to reduce the likelihood of future incidents, thereby improving the overall stability and reliability of IT services.
Capacity Management: Capacity Management focuses on understanding and meeting the current and future capacity requirements of IT services. It involves capacity planning, monitoring, and optimizing resources to ensure efficient usage, minimize bottlenecks, and deliver the required performance levels to meet business needs.
IT Financial Management: IT Financial Management ensures accurate budgeting, accounting, and charging for IT services. It involves cost analysis, budget management, and financial planning to provide transparency and accountability in IT spending, optimize resource allocation, and demonstrate the value of IT investments to the organization.
