Test Duration
30 minsDifficulty Level
Moderate
Questions
- 10 Technical Support MCQs
- 5 Situational Judgement MCQs
Availability
Ready to useThe Technical Support Test uses multiple choice questions to assess understanding of IT infrastructure, troubleshooting, and communication skills. It covers topics like operating systems, networking, hardware and software support, and IT service protocols. The test also includes sections on scripting languages and simulated support scenarios to measure problem-solving abilities and customer service skills in real-world technical issues.
Covered skills:
Test Duration
30 minsDifficulty Level
Moderate
Questions
Availability
Ready to useThe Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.
The test screens for the following skills that hiring managers look for in candidates:
Use Adaface tests trusted by recruitment teams globally. Adaface skill assessments measure on-the-job skills of candidates, providing employers with an accurate tool for screening potential hires.
We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questionsThese are just a small sample from our library of 15,000+ questions. The actual questions on this Technical Support Test will be non-googleable.
π§ Question | |||||
---|---|---|---|---|---|
Easy Configuring Load Balancing | Solve | ||||
Medium DNS Propagation Troubleshooting | Solve | ||||
Medium SSH Port Change | Solve | ||||
Medium Web Page Load Speed | Solve | ||||
Medium Email on Friday evening | Solve | ||||
Medium Handling Disruption in Supply Chain Management | Solve | ||||
Medium Interpersonal Skill in Team Management | Solve | ||||
Easy The Discrepancy | Solve | ||||
Medium The Medical Mix-Up | Solve | ||||
π§ Question | π§ Skill | ||
---|---|---|---|
Easy Configuring Load Balancing | 2 mins Technical Support | Solve | |
Medium DNS Propagation Troubleshooting | 2 mins Technical Support | Solve | |
Medium SSH Port Change | 2 mins Technical Support | Solve | |
Medium Web Page Load Speed | 2 mins Technical Support | Solve | |
Medium Email on Friday evening | 2 mins Situational Judgement | Solve | |
Medium Handling Disruption in Supply Chain Management | 2 mins Situational Judgement | Solve | |
Medium Interpersonal Skill in Team Management | 2 mins Situational Judgement | Solve | |
Easy The Discrepancy | 2 mins Situational Judgement | Solve | |
Medium The Medical Mix-Up | 2 mins Situational Judgement | Solve |
π§ Question | π§ Skill | πͺ Difficulty | β Time | ||
---|---|---|---|---|---|
Configuring Load Balancing | Technical Support | Easy | 2 mins | Solve | |
DNS Propagation Troubleshooting | Technical Support | Medium | 2 mins | Solve | |
SSH Port Change | Technical Support | Medium | 2 mins | Solve | |
Web Page Load Speed | Technical Support | Medium | 2 mins | Solve | |
Email on Friday evening | Situational Judgement | Medium | 2 mins | Solve | |
Handling Disruption in Supply Chain Management | Situational Judgement | Medium | 2 mins | Solve | |
Interpersonal Skill in Team Management | Situational Judgement | Medium | 2 mins | Solve | |
The Discrepancy | Situational Judgement | Easy | 2 mins | Solve | |
The Medical Mix-Up | Situational Judgement | Medium | 2 mins | Solve |
With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!
Brandon Lee, Head of People, Love, Bonito
It's very easy to share assessments with candidates and for candidates to use. We get good feedback from candidates about completing the tests. Adaface are very responsive and friendly to deal with.
Kirsty Wood, Human Resources, WillyWeather
We were able to close 106 positions in a record time of 45 days! Adaface enables us to conduct aptitude and psychometric assessments seamlessly. My hiring managers have never been happier with the quality of candidates shortlisted.
Amit Kataria, CHRO, Hanu
We evaluated several of their competitors and found Adaface to be the most compelling. Great library of questions that are designed to test for fit rather than memorization of algorithms.
Swayam Narain, CTO, Affable
The Adaface test library features 500+ tests to enable you to test candidates on all popular skills- everything from programming languages, software frameworks, devops, logical reasoning, abstract reasoning, critical thinking, fluid intelligence, content marketing, talent acquisition, customer service, accounting, product management, sales and more.
The Technical Support Test evaluates candidates' skills in technical support roles. It is used by recruiters to assess candidates' knowledge in various technical domains and their problem-solving abilities.
Yes, recruiters can request a custom test that includes questions on Networking Concepts. You can refer to the Advance Networking in AWS Test for more details.
The test covers Operating System Fundamentals, Networking Concepts, IT Service Protocols, Database Management, Scripting Languages, Cybersecurity Principles, Incident Reporting, Communication Skills, and more.
Use our assessment software as a pre-screening tool at the start of your recruitment. Add a link to the assessment in your job post or invite candidates directly via email.
Yes, you can assess both skills together. This combination helps in evaluating a candidateβs technical and service management skills. Refer to the Cisco Routing Switching Test for more details.
Some of the main tests in this category include:
Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.
We have the following anti-cheating features in place:
Read more about the proctoring features.
The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.
Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.
Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.
No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.
You can check out our pricing plans.
Yes, you can sign up for free and preview this test.
Here is a quick guide on how to request a custom assessment on Adaface.