Test Duration
~ 45 minsDifficulty Level
Moderate
Questions
- 4 Customer Service MCQs
- 4 Situational Judgement MCQs
- 4 Phone Support MCQs
- 4 Listening Comprehension MCQs
- 3 English Speaking MCQs
- 2 Pronunciation MCQs
Availability
Available as custom testThe Phone Support Specialist Test evaluates candidates on their ability to provide effective phone support through customer service, situational judgement, and listening comprehension. It assesses skills in English speaking, pronunciation, and problem-solving using MCQs. This test is ideal for roles focused on delivering excellent telephonic customer support.
Covered skills:
Test Duration
~ 45 minsDifficulty Level
Moderate
Questions
Availability
Available as custom testThe Phone Support Specialist Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.
The test screens for the following skills that hiring managers look for in candidates:
Use Adaface tests trusted by recruitment teams globally. Adaface skill assessments measure on-the-job skills of candidates, providing employers with an accurate tool for screening potential hires.
We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questionsThese are just a small sample from our library of 15,000+ questions. The actual questions on this Phone Support Specialist Test will be non-googleable.
๐ง Question | |||||
---|---|---|---|---|---|
Medium Adapting Communication Styles | Solve | ||||
Medium Appropriate Apology | Solve | ||||
Easy Toy is out of stock! | Solve | ||||
Medium Email on Friday evening | Solve | ||||
Medium Handling Disruption in Supply Chain Management | Solve | ||||
Medium Interpersonal Skill in Team Management | Solve | ||||
Easy The Discrepancy | Solve | ||||
Medium The Medical Mix-Up | Solve | ||||
Medium French Test | Solve | ||||
Medium Tokyo flight | Solve | ||||
Easy Career aspirations | Solve | ||||
Easy Professional journey | Solve | ||||
Medium Glaciers | Solve | ||||
Easy Ideal life | Solve | ||||
Easy Music | Solve | ||||
๐ง Question | ๐ง Skill | ||
---|---|---|---|
Medium Adapting Communication Styles | 2 mins Customer Service | Solve | |
Medium Appropriate Apology | 2 mins Customer Service | Solve | |
Easy Toy is out of stock! | 2 mins Customer Service | Solve | |
Medium Email on Friday evening | 2 mins Situational Judgement | Solve | |
Medium Handling Disruption in Supply Chain Management | 2 mins Situational Judgement | Solve | |
Medium Interpersonal Skill in Team Management | 2 mins Situational Judgement | Solve | |
Easy The Discrepancy | 2 mins Situational Judgement | Solve | |
Medium The Medical Mix-Up | 2 mins Situational Judgement | Solve | |
Medium French Test | 2 mins Listening Comprehension | Solve | |
Medium Tokyo flight | 2 mins Listening Comprehension | Solve | |
Easy Career aspirations | 2 mins English Speaking | Solve | |
Easy Professional journey | 2 mins English Speaking | Solve | |
Medium Glaciers | 2 mins Pronunciation | Solve | |
Easy Ideal life | 2 mins Pronunciation | Solve | |
Easy Music | 2 mins Pronunciation | Solve |
๐ง Question | ๐ง Skill | ๐ช Difficulty | โ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles | Customer Service | Medium | 2 mins | Solve | |
Appropriate Apology | Customer Service | Medium | 2 mins | Solve | |
Toy is out of stock! | Customer Service | Easy | 2 mins | Solve | |
Email on Friday evening | Situational Judgement | Medium | 2 mins | Solve | |
Handling Disruption in Supply Chain Management | Situational Judgement | Medium | 2 mins | Solve | |
Interpersonal Skill in Team Management | Situational Judgement | Medium | 2 mins | Solve | |
The Discrepancy | Situational Judgement | Easy | 2 mins | Solve | |
The Medical Mix-Up | Situational Judgement | Medium | 2 mins | Solve | |
French Test | Listening Comprehension | Medium | 2 mins | Solve | |
Tokyo flight | Listening Comprehension | Medium | 2 mins | Solve | |
Career aspirations | English Speaking | Easy | 2 mins | Solve | |
Professional journey | English Speaking | Easy | 2 mins | Solve | |
Glaciers | Pronunciation | Medium | 2 mins | Solve | |
Ideal life | Pronunciation | Easy | 2 mins | Solve | |
Music | Pronunciation | Easy | 2 mins | Solve |
With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!
Brandon Lee, Head of People, Love, Bonito
It's very easy to share assessments with candidates and for candidates to use. We get good feedback from candidates about completing the tests. Adaface are very responsive and friendly to deal with.
Kirsty Wood, Human Resources, WillyWeather
We were able to close 106 positions in a record time of 45 days! Adaface enables us to conduct aptitude and psychometric assessments seamlessly. My hiring managers have never been happier with the quality of candidates shortlisted.
Amit Kataria, CHRO, Hanu
We evaluated several of their competitors and found Adaface to be the most compelling. Great library of questions that are designed to test for fit rather than memorization of algorithms.
Swayam Narain, CTO, Affable
The Adaface test library features 500+ tests to enable you to test candidates on all popular skills- everything from programming languages, software frameworks, devops, logical reasoning, abstract reasoning, critical thinking, fluid intelligence, content marketing, talent acquisition, customer service, accounting, product management, sales and more.
The Phone Support Specialist Test is designed to evaluate a candidate's skills in customer service, situational judgement, phone support, and more. Companies use this test to ensure candidates have the necessary skills for roles involving customer interaction over the phone.
Yes, recruiters can request a custom test combining multiple skills. For more details, you can explore our Customer Service Test which provides insights on how we assess customer service skills.
Senior roles are assessed through questions that test navigating complex customer service issues, managing conflict resolution, and handling high-stress situations calmly. These questions help identify candidates with advanced skills in these areas.
Use this test early in your recruitment process. Include the test link in job descriptions or invite candidates directly via email. This helps identify skilled candidates quickly and effectively.
Yes, you can test these skills together for a more tailored assessment. Consider our English Speaking Test to complement the Listening Comprehension evaluation.
Explore more options in the customer service category:
Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.
We have the following anti-cheating features in place:
Read more about the proctoring features.
The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.
Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.
Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.
No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.
You can check out our pricing plans.
Yes, you can sign up for free and preview this test.
Here is a quick guide on how to request a custom assessment on Adaface.