Test Duration
~ 45 min
Difficulty Level
Moderate
Questions
- 4 Klantenservice MCQs
- 4 Situationeel oordeel MCQs
- 4 Abstract redeneren MCQs
- 4 Verbaal redeneren MCQs
- 4 Engels MCQs
Availability
Available on request
About the test:
De Aptitude-test van de klantenservice evalueert de vaardigheden van een kandidaat in klantenservice, aandacht voor detail, probleemoplossing, verbaal redeneren, numeriek redeneren en logisch redeneren.
Covered skills:
Test Duration
~ 45 min
Difficulty Level
Moderate
Questions
Availability
Available on request
The Customer Service Aptitude Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.
The test screens for the following skills that hiring managers look for in candidates:
Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.
The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.
Why we started AdafaceWe have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questionsDit zijn slechts een klein monster uit onze bibliotheek met meer dan 10.000 vragen. De werkelijke vragen hierover Klantenservice Aptitude Test zal niet-googelbaar zijn.
🧐 Question | |||||
---|---|---|---|---|---|
Medium Adapting Communication Styles | Try practice test | ||||
Medium Appropriate Apology | Try practice test | ||||
Easy Toy is out of stock! | Try practice test | ||||
Medium Email on Friday evening | Try practice test | ||||
Medium Handling Disruption in Supply Chain Management | Try practice test | ||||
Medium Interpersonal Skill in Team Management | Try practice test | ||||
Easy The Discrepancy | Try practice test | ||||
Medium The Medical Mix-Up | Try practice test | ||||
Medium Missing element | Try practice test | ||||
Easy Missing element | Try practice test | ||||
Easy Overseas office | Try practice test | ||||
Medium China manufacturing | Try practice test | ||||
Medium Commerical Premises | Try practice test | ||||
Medium Airline Operators | Try practice test | ||||
Medium Call Gurj Clooners | Try practice test | ||||
Medium Cigarette taxation regime | Try practice test | ||||
Easy Reading Comprehension | Try practice test | ||||
🧐 Question | 🔧 Skill | ||
---|---|---|---|
Medium Adapting Communication Styles | 2 mins Customer Service | Try practice test | |
Medium Appropriate Apology | 2 mins Customer Service | Try practice test | |
Easy Toy is out of stock! | 2 mins Customer Service | Try practice test | |
Medium Email on Friday evening | 2 mins Situational Judgement | Try practice test | |
Medium Handling Disruption in Supply Chain Management | 2 mins Situational Judgement | Try practice test | |
Medium Interpersonal Skill in Team Management | 2 mins Situational Judgement | Try practice test | |
Easy The Discrepancy | 2 mins Situational Judgement | Try practice test | |
Medium The Medical Mix-Up | 2 mins Situational Judgement | Try practice test | |
Medium Missing element | 2 mins Abstract Reasoning | Try practice test | |
Easy Missing element | 2 mins Abstract Reasoning | Try practice test | |
Easy Overseas office | 2 mins Verbal Reasoning | Try practice test | |
Medium China manufacturing | 2 mins Verbal Reasoning | Try practice test | |
Medium Commerical Premises | 2 mins Verbal Reasoning | Try practice test | |
Medium Airline Operators | 2 mins English | Try practice test | |
Medium Call Gurj Clooners | 2 mins English | Try practice test | |
Medium Cigarette taxation regime | 2 mins English | Try practice test | |
Easy Reading Comprehension | 2 mins English | Try practice test |
🧐 Question | 🔧 Skill | 💪 Difficulty | ⌛ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles | Customer Service | Medium | 2 mins | Try practice test | |
Appropriate Apology | Customer Service | Medium | 2 mins | Try practice test | |
Toy is out of stock! | Customer Service | Easy | 2 mins | Try practice test | |
Email on Friday evening | Situational Judgement | Medium | 2 mins | Try practice test | |
Handling Disruption in Supply Chain Management | Situational Judgement | Medium | 2 mins | Try practice test | |
Interpersonal Skill in Team Management | Situational Judgement | Medium | 2 mins | Try practice test | |
The Discrepancy | Situational Judgement | Easy | 2 mins | Try practice test | |
The Medical Mix-Up | Situational Judgement | Medium | 2 mins | Try practice test | |
Missing element | Abstract Reasoning | Medium | 2 mins | Try practice test | |
Missing element | Abstract Reasoning | Easy | 2 mins | Try practice test | |
Overseas office | Verbal Reasoning | Easy | 2 mins | Try practice test | |
China manufacturing | Verbal Reasoning | Medium | 2 mins | Try practice test | |
Commerical Premises | Verbal Reasoning | Medium | 2 mins | Try practice test | |
Airline Operators | English | Medium | 2 mins | Try practice test | |
Call Gurj Clooners | English | Medium | 2 mins | Try practice test | |
Cigarette taxation regime | English | Medium | 2 mins | Try practice test | |
Reading Comprehension | English | Easy | 2 mins | Try practice test |
Met Adaface konden we ons eerste screeningproces met ruim 75% optimaliseren, waardoor kostbare tijd vrijkwam voor zowel de rekruteringsmanagers als ons talentacquisitieteam!
Brandon Lee, Hoofd Mensen, Love, Bonito
The most important thing while implementing the pre-employment Klantenservice Aptitude Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.
Science behind Adaface testsEmail invites: You can send candidates an email invite to the Klantenservice Aptitude Test from your dashboard by entering their email address.
Public link: You can create a public link for each test that you can share with candidates.
API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.
Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.
This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.
ChatGPT protection
Screen proctoring
Plagiarism detection
Non-googleable questions
User authentication
IP proctoring
Web proctoring
Webcam proctoring
Full screen proctoring
Copy paste protection
De rekruteringsmanagers waren van mening dat ze door de technische vragen die ze tijdens de panelgesprekken stelden, konden zien welke kandidaten beter scoorden, en onderscheidden ze zich met degenen die niet zo goed scoorden. Zij zijn zeer tevreden met de kwaliteit van de kandidaten op de shortlist van de Adaface-screening.
Ja absoluut. Aangepaste beoordelingen zijn opgezet op basis van uw functiebeschrijving en bevatten vragen over alle must-have vaardigheden die u opgeeft.
We hebben de volgende anti-cheating-functies op zijn plaats:
Lees meer over de Proctoring -functies.
Het belangrijkste om in gedachten te houden is dat een beoordeling een eliminatietool is, geen selectietool. Een vaardighedenbeoordeling is geoptimaliseerd om u te helpen kandidaten te elimineren die niet technisch gekwalificeerd zijn voor de rol, het is niet geoptimaliseerd om u te helpen de beste kandidaat voor de rol te vinden. Dus de ideale manier om een beoordeling te gebruiken is om een drempelscore te bepalen (meestal 55%, wij helpen u benchmark) en alle kandidaten uit te nodigen die boven de drempel scoren voor de volgende interviewrondes.
Elke ADAFACE -beoordeling is aangepast aan uw functiebeschrijving/ ideale kandidaatpersonage (onze experts van het onderwerp zullen de juiste vragen kiezen voor uw beoordeling uit onze bibliotheek van 10000+ vragen). Deze beoordeling kan worden aangepast voor elk ervaringsniveau.
Ja, het maakt het veel gemakkelijker voor u om kandidaten te vergelijken. Opties voor MCQ -vragen en de volgorde van vragen worden gerandomiseerd. We hebben anti-cheating/proctoring functies. In ons bedrijfsplan hebben we ook de optie om meerdere versies van dezelfde beoordeling te maken met vragen over vergelijkbare moeilijkheidsniveaus.
Nee. Helaas ondersteunen we op dit moment geen oefentests. U kunt echter onze voorbeeldvragen gebruiken voor praktijk.
U kunt onze [prijsplannen] bekijken (https://www.adaface.com/pricing/).
Ja, u kunt gratis aanmelden en een voorbeeld van deze test.
Hier is een korte handleiding over hoe een aangepaste beoordeling aanvragen op Adaface.