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About the test:

De communicatietest evalueert de communicatievaardigheden van kandidaten, waaronder verbale en schriftelijke communicatie, actief luisteren en interpersoonlijke vaardigheden. Het is ontworpen om hun vermogen te beoordelen om effectief te communiceren met klanten, collega's en belanghebbenden in verschillende professionele scenario's.

Covered skills:

  • Communicatie vaardigheden
  • Aandacht voor detail
  • Verbaal redeneren
  • Situationeel oordeel
  • Kritisch denken

9 reasons why
9 reasons why

Adaface Communication Skills Assessment Test is the most accurate way to shortlist Klantenservice vertegenwoordigers



Reason #1

Tests for on-the-job skills

The Communication Skills Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Effectief berichten leveren met duidelijkheid en beknoptheid
  • Actief luisteren en empathische communicatie
  • Het beheren van conflicten en het oplossen van meningsverschillen
  • Bekwame overtuiging en onderhandeling
  • Communicatiestijl aanpassen aan verschillende doelgroepen
  • Non -verbale communicatie en lichaamstaal
  • Het opbouwen en onderhouden van professionele relaties
  • Het geven en ontvangen van constructieve feedback
  • Effectieve schriftelijke communicatie
  • Met behulp van de juiste verbale en geschreven toon
  • Duidelijke en beknopte openbaar spreken
  • Het begrijpen en gebruiken van effectieve communicatiekanalen
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Dit zijn slechts een klein monster uit onze bibliotheek met meer dan 10.000 vragen. De werkelijke vragen hierover Communicatievaardigheden Test zal niet-googelbaar zijn.

🧐 Question

Medium

Email on Friday evening
Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first?
A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning.

B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning.

C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday.

D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation?
A: Find a local supplier for the critical component, regardless of cost and quality.
B: Stockpile components to mitigate future disruptions.
C: Invest in developing the component in-house, regardless of the time and resources it may take.
D: Lobby with government bodies to prioritize your company's needs.
E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components.
F: Shift the burden to the production department to figure out how to handle the component shortage.
G: Initiate legal action against the current supplier for not fulfilling their contract.

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take?
A: They are both adults, wait for them to fix the issue by themselves. 
B: Pick the more competent team member's side and ask the other team member to adjust.
C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors.
D: Organize team-building activities to improve team dynamics.
E: Report the situation to your manager and ask for their advice.
F: Terminate the less competent team member from the project team, and move them to another project.
G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.

Easy

The Discrepancy
Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step?
A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data.
B: Assume it's a minor mistake and ignore it, focusing on your other tasks.
C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst.
D: Prepare an amended report and replace the existing report without informing anyone.
E: Inform the IT department about the potential data integrity issue.
F: Talk to the person who prepared the report about the discrepancy.
G: Submit a report to the senior management detailing the discrepancy.

Medium

The Medical Mix-Up
Patient Safety
Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should:
A: Assume the doctor knows best and ignore
B: Change the medication herself to a non-beta lactam drug
C: Contact the pharmacy to change the drug
D: Speak with the prescribing physician about the discrepancy
E: Consult the nurse who administered the medication
F: Immediately call the patient's family to inform them of the mistake
G: Report the case to a medical malpractice lawyer

Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
Solve
A pharmaceutical company claims that their new drug, Xylanex, is highly effective in treating a specific medical condition. They provide statistical data from a clinical trial to support their claim. However, a group of scientists has raised concerns about the validity of the study design and potential bias in the data collection process. They argue that the results may be inflated and not truly representative of the drug's effectiveness.

Which of the following assumptions is necessary to support the pharmaceutical company's claim?
A: The clinical trial participants were randomly selected and representative of the target population.
B: The scientists raising concerns have a conflict of interest and are biased against the pharmaceutical company.
C: The statistical analysis of the clinical trial data was conducted by independent experts.
D: The medical condition being treated by Xylanex is widespread and affects a large number of individuals.
E: The pharmaceutical company has a proven track record of developing effective drugs for similar medical conditions.

Medium

Emma's cafe business
Solve
Emma's cafe has been operating successfully for the last 6 years. Profits have been growing every year, with this year (2020) being their best year so far. As a thank you, Emma treated her staff to a meal at a Michelin star restaurant. 
 image
Below are 3 statements about Emma, her staff and her cafe. Can you help us decide whether the 3 statements are "True", "Probably True", "Insufficient Data to Say True or False", "Probably False", or "False".

1. Emma's staff members are happy.
2. Emma's cafe did well in 2016.
3. Emma is rich.

A: True
B: False
C: Probably True
D: Probably False
E: Insufficient Data

Medium

Ivory's new startup
Solve
Statement: Ivory started a new startup. We know for a fact that almost all startups fail within the first 2 years. 
Conclusion: Ivory's startup will fail.
Does the conclusion follow from the statement?

Easy

Overseas office
Inferential Reasoning
Reading Comprehension
Solve
Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?

Medium

China manufacturing
Economic reasoning
Cost analysis
Solve
The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. 
A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China.
B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. 
C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam.
D: It takes 20% more time to manufacture a phone in Vietnam than it does in China.
E: Labour costs in Vietnam are 20% higher than in China.

Medium

Commerical Premises
Reading comprehension
Solve
A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. 
Based on the given passage, what can we say about the following statement?

Business owners having commercial premises often have a residential property as part of their portfolio.
🧐 Question🔧 Skill

Medium

Email on Friday evening

2 mins

Situational Judgement
Solve

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning

2 mins

Situational Judgement
Solve

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making

2 mins

Situational Judgement
Solve

Easy

The Discrepancy

2 mins

Situational Judgement
Solve

Medium

The Medical Mix-Up
Patient Safety

2 mins

Situational Judgement
Solve

Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions

2 mins

Critical Thinking
Solve

Medium

Emma's cafe business

2 mins

Critical Thinking
Solve

Medium

Ivory's new startup

2 mins

Critical Thinking
Solve

Easy

Overseas office
Inferential Reasoning
Reading Comprehension

2 mins

Verbal Reasoning
Solve

Medium

China manufacturing
Economic reasoning
Cost analysis

2 mins

Verbal Reasoning
Solve

Medium

Commerical Premises
Reading comprehension

2 mins

Verbal Reasoning
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
Email on Friday evening
Situational Judgement
Medium2 mins
Solve
Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Situational Judgement
Medium2 mins
Solve
Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Situational Judgement
Medium2 mins
Solve
The Discrepancy
Situational Judgement
Easy2 mins
Solve
The Medical Mix-Up
Patient Safety
Situational Judgement
Medium2 mins
Solve
Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
Critical Thinking
Medium2 mins
Solve
Emma's cafe business
Critical Thinking
Medium2 mins
Solve
Ivory's new startup
Critical Thinking
Medium2 mins
Solve
Overseas office
Inferential Reasoning
Reading Comprehension
Verbal Reasoning
Easy2 mins
Solve
China manufacturing
Economic reasoning
Cost analysis
Verbal Reasoning
Medium2 mins
Solve
Commerical Premises
Reading comprehension
Verbal Reasoning
Medium2 mins
Solve
Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

Met Adaface konden we ons eerste screeningproces met ruim 75% optimaliseren, waardoor kostbare tijd vrijkwam voor zowel de rekruteringsmanagers als ons talentacquisitieteam!


Brandon Lee, Hoofd Mensen, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Communicatievaardigheden Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Communicatievaardigheden Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

Bekijk Sample Scorecard
Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


Learn more

About the Communication Skills Online Test

Why you should use Pre-employment Communication Skills Test?

The Communicatievaardigheden Test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • Het toepassen van situationeel oordeel op scenario's
  • Effectieve verbale communicatie demonstreren
  • Kritische informatie analyseren en evalueren
  • Logisch denken toepassen op probleemoplossing
  • Interpreteren en redeneren uit schriftelijke informatie
  • Aandacht voor details toepassen in taken
  • Effectieve schriftelijke communicatie demonstreren
  • Communicatiebarrières identificeren en oplossen
  • Het toepassen van situationeel oordeel bij de besluitvorming
  • Complexe informatie analyseren en synthetiseren

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Communication Skills Test?

  • situationeel oordeel

    Situational Oording omvat het vermogen om verschillende scenario's te beoordelen en te analyseren of verschillende scenario's of situaties en geïnformeerde beslissingen of oordelen nemen op basis van beschikbare informatie. Het is belangrijk om deze vaardigheid te meten, omdat het het vermogen van een individu weerspiegelt om complexe en dubbelzinnige situaties aan te kunnen, die vaak voorkomen in professionele instellingen. Mogelijkheid om zelfs de kleinste en meest ingewikkelde aspecten van taken, processen of informatie op te merken en te identificeren. Het is essentieel om deze vaardigheid te meten om de nauwkeurigheid, efficiëntie en kwaliteit in het werk te waarborgen en om fouten of toezicht te minimaliseren die aanzienlijke gevolgen kunnen hebben.

  • kritisch denken

    Kritisch denken betekent het vermogen om objectief complexe problemen of situaties objectief te analyseren en te evalueren, rekening houdend met meerdere perspectieven en bewijsmateriaal. Deze vaardigheid is cruciaal in besluitvorming, probleemoplossing en innovatie, omdat het individuen in staat stelt informatie te beoordelen en met redenen redeneerde en logische oordelen te maken.

  • verbaal redeneren

    Verbale redenering verwijst naar De mogelijkheid om betekenis te begrijpen en af ​​te leiden uit schriftelijke of gesproken taal, en om logische argumenten of verklaringen te construeren. Het meten van deze vaardigheid is belangrijk omdat het het vermogen van een individu om ideeën effectief te begrijpen en te communiceren, de instructies correct te interpreteren en te interpreteren, te interpreteren en zich bezig te houden met gearticuleerde en overtuigende dialoog.

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Communicatievaardigheden Test to be based on.

    Actief luisteren
    Non-verbale aanwijzingen
    Empathie
    Conflictoplossing
    Onderhandelingsvaardigheden
    Overtuigingstechnieken
    Communicatie op maat maken
    Gebouwde verstandhouding
    Feedback ontvangen
    Geschreven communicatie
    Toon en taal
    Spreken in het openbaar
    Communicatiekanalen kiezen
    Duidelijkheid in berichten
    Beknoptheid in berichten
    Professionele relaties
    Offerling meningsverschillen
    Interculturele communicatie
    Interpersoonlijke vaardigheden
    Interdepartementale communicatie
    Samenwerking
    Vertrouwensgebouw
    Effectief luisteren
    Het begrip bevestigen
    Feedback geven
    De juiste taal gebruiken
    Presentatie vaardigheden
    Assertiviteit
    Conflictbeheer
    Probleemoplossing
    Aanpassingsvermogen in communicatie
    Inclusieve taal
    Emotionele intelligentie
    Verhaal vertellen
    Tijdsbeheer
    Actieve betrokkenheid
    Conflictvermijding
    Communicatiebarrières
    Open en gesloten vragen
    Communicatiestijlen
    Strategieën voor het opbouwen van relaties
    Het beheren van verwachtingen
    Schriftelijke rapporten
    Presentatieontwerp
    Omgaan met moeilijke persoonlijkheden
    Feedback levering
    Virtuele communicatie beheren
    Culturele gevoeligheid
    Ethische communicatie
    Luistervaardigheid
    Netwerk
    Omgaan met misverstanden
    Lichaamstaal begrijpen
    Onderhandelingstactieken
    Geschreven memo's

What roles can I use the Communication Skills Test for?

  • Klantenservice vertegenwoordiger
  • Verkoopmedewerker
  • Human Resources Coördinator
  • Marketingmanager
  • Inhoudsschrijver
  • Recruiter
  • Public Relations Specialist
  • Technische ondersteuning specialist
  • Copywriter
  • Business Development Manager

How is the Communication Skills Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • Gebruikmakend van effectieve communicatietechnieken
  • Het aantonen van kritisch denken bij de besluitvorming
  • Verbale redeneervaardigheden toepassen om situaties te beoordelen
  • Logische redenering toepassen bij het oplossen van probleemoplossing
  • Het identificeren en aanpakken van communicatieproblemen
  • Actieve luistervaardigheden aantonen
  • Het toepassen van situationeel oordeel in conflictoplossing
  • Het nauwkeurig analyseren en interpreteren van gegevens
  • Effectieve presentatievaardigheden toepassen
  • Strategisch en kritisch denken aantonen
Singapore government logo

De rekruteringsmanagers waren van mening dat ze door de technische vragen die ze tijdens de panelgesprekken stelden, konden zien welke kandidaten beter scoorden, en onderscheidden ze zich met degenen die niet zo goed scoorden. Zij zijn zeer tevreden met de kwaliteit van de kandidaten op de shortlist van de Adaface-screening.


85%
Vermindering van de screeningstijd

Communication Skills Hiring Test Veelgestelde vragen

Kan ik meerdere vaardigheden combineren in één aangepaste beoordeling?

Ja absoluut. Aangepaste beoordelingen zijn opgezet op basis van uw functiebeschrijving en bevatten vragen over alle must-have vaardigheden die u opgeeft.

Heeft u functies tegen latere of proctoring op hun plaats?

We hebben de volgende anti-cheating-functies op zijn plaats:

  • Niet-googelbare vragen
  • IP Proctoring
  • Web Proctoring
  • Webcam Proctoring
  • Plagiaatdetectie
  • Beveilig browser

Lees meer over de Proctoring -functies.

Hoe interpreteer ik testscores?

Het belangrijkste om in gedachten te houden is dat een beoordeling een eliminatietool is, geen selectietool. Een vaardighedenbeoordeling is geoptimaliseerd om u te helpen kandidaten te elimineren die niet technisch gekwalificeerd zijn voor de rol, het is niet geoptimaliseerd om u te helpen de beste kandidaat voor de rol te vinden. Dus de ideale manier om een ​​beoordeling te gebruiken is om een ​​drempelscore te bepalen (meestal 55%, wij helpen u benchmark) en alle kandidaten uit te nodigen die boven de drempel scoren voor de volgende interviewrondes.

Voor welk ervaringsniveau kan ik deze test gebruiken?

Elke ADAFACE -beoordeling is aangepast aan uw functiebeschrijving/ ideale kandidaatpersonage (onze experts van het onderwerp zullen de juiste vragen kiezen voor uw beoordeling uit onze bibliotheek van 10000+ vragen). Deze beoordeling kan worden aangepast voor elk ervaringsniveau.

Krijgt elke kandidaat dezelfde vragen?

Ja, het maakt het veel gemakkelijker voor u om kandidaten te vergelijken. Opties voor MCQ -vragen en de volgorde van vragen worden gerandomiseerd. We hebben anti-cheating/proctoring functies. In ons bedrijfsplan hebben we ook de optie om meerdere versies van dezelfde beoordeling te maken met vragen over vergelijkbare moeilijkheidsniveaus.

Ik ben een kandidaat. Kan ik een oefentest proberen?

Nee. Helaas ondersteunen we op dit moment geen oefentests. U kunt echter onze voorbeeldvragen gebruiken voor praktijk.

Wat zijn de kosten van het gebruik van deze test?

U kunt onze [prijsplannen] bekijken (https://www.adaface.com/pricing/).

Kan ik een gratis proefperiode krijgen?

Ja, u kunt gratis aanmelden en een voorbeeld van deze test.

Ik ben net naar een betaald plan verhuisd. Hoe kan ik een aangepaste beoordeling aanvragen?

Hier is een korte handleiding over hoe een aangepaste beoordeling aanvragen op Adaface.

customers across world
Join 1200+ companies in 75+ countries.
Probeer vandaag de meest kandidaatvriendelijke vaardighedenbeoordelingstool.
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