ServiceNow Admin Online Test

The ServiceNow Admin Online Test evaluates a candidate's knowledge and skills in managing and administering the ServiceNow platform. It assesses proficiency in topics such as navigation, user administration, data management, automation, service catalog management, incident/problem/change management and reporting.

Covered skills:

Inactivity Monitors
ServiceNow Performance
Transform Maps
Workflow
Update Sets
Navigation and User Interface
Creating and Managing Applications
User Administration
Data Management
Automation and Workflow
Service Catalog and Request Management

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About the ServiceNow Admin Test

The ServiceNow Admin Online Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Efficiently configure and manage inactivity monitors
Optimize ServiceNow performance for faster response times
Design and implement effective Transform Maps
Create and manage workflows to automate business processes
Effectively work with Update Sets to track changes
Navigate and customize the ServiceNow user interface
Develop and maintain applications in ServiceNow
Manage user accounts and permissions in ServiceNow
Import and handle data in ServiceNow
Automate tasks and workflows using scripting
Set up and manage service catalogs and request management

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Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

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Why you should use Pre-employment ServiceNow Admin Online Test?

The ServiceNow Admin Online Test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Implementing and configuring Inactivity Monitors
Optimizing ServiceNow Performance
Designing and developing Transform Maps
Creating and managing Workflow processes
Handling Update Sets for safe deployments
Navigating and enhancing User Interface
Building and managing Applications
Administering User accounts and permissions
Managing Data and databases efficiently
Automating processes and workflows

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the ServiceNow Admin Online Test?

Inactivity Monitors: Inactivity Monitors in ServiceNow allow you to track and manage user inactivity, helping to identify and address system performance issues caused by idle sessions. Measuring this skill ensures that admins are capable of efficiently monitoring and optimizing system performance.

ServiceNow Performance: ServiceNow Performance measures an admin's ability to monitor and enhance the overall performance of the ServiceNow platform. This skill is crucial as it ensures that the system operates smoothly, minimizing any delays or disruptions in service.

Transform Maps: Transform Maps in ServiceNow facilitate the seamless transfer of data between different tables and systems. This skill is important to measure as it evaluates an admin's ability to efficiently and accurately map and transform data, ensuring data integrity and consistency across entities.

Workflow: Workflow in ServiceNow automates business processes and tasks, streamlining operations and ensuring consistent execution. Assessing this skill allows recruiters to gauge an admin's capabilities in designing and implementing workflows, improving efficiency and productivity within an organization.

Update Sets: Update Sets in ServiceNow allow administrators to capture and transport configurations and customizations across instances. Measuring this skill ensures that admins are proficient in using update sets to manage and deploy changes, promoting efficient development and customization practices.

Navigation and User Interface: Navigation and User Interface skills involve an admin's aptitude in effectively navigating the ServiceNow platform and creating intuitive user interfaces. This skill should be assessed to ensure admins can design user-friendly interfaces and provide a seamless user experience.

Creating and Managing Applications: This skill involves an admin's ability to create and effectively manage applications within ServiceNow. Measuring this skill ensures admins can design and maintain applications that meet the organization's specific requirements, promoting efficiency and productivity.

User Administration: User Administration measures an admin's proficiency in managing user accounts, permissions, and roles within ServiceNow. This skill is vital as it ensures that admins can efficiently handle user access and security, maintaining data integrity and confidentiality.

Data Management: Data Management evaluates an admin's ability to efficiently handle and manipulate data within ServiceNow, ensuring the accuracy, integrity, and availability of data. Assessing this skill is crucial as it ensures admins can effectively manage data, enabling informed decision-making and maintaining data quality.

Automation and Workflow: Automation and Workflow skills encompass an admin's ability to automate processes and workflows within ServiceNow. Measuring this skill ensures that admins can streamline operations, reduce manual effort, and improve overall productivity within the organization.

Service Catalog and Request Management: Service Catalog and Request Management skills involve an admin's aptitude in designing and managing service catalogs and the request fulfillment process. This skill measures an admin's proficiency in creating and maintaining service offerings, improving service delivery and user satisfaction.

Full list of covered topics

The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for ServiceNow Admin Online Test to be based on.

Inactivity Monitors

ServiceNow Performance Optimization

Transform Maps

Workflow Automation

Update Sets

Navigation Customization

Application Development

User Administration

Data Import and Management

Scripting and Automation

Service Catalog and Request Management

Business Rules

Event Management

Scheduled Jobs

Service Level Agreements

Reporting and Dashboards

Email Notifications

ServiceNow Tables

Field Types and Properties

Access Controls

User Roles

UI Policies

Catalog Items

Approval Workflows

ServiceNow APIs

Integration with External Systems

Record Producers

Data Encryption

Asset Management

Performance Analytics

LDAP Integration

ServiceNow CMDB

Orchestration

User Interface Customization

Catalog Variables

Knowledge Management

Configuration Management

Form Design

Service Portal

Localization

Domain Separation

ServiceNow MID Server

Business Services

Mobile App Development

Workflow Activities

Break/Fix Management

Discovery

Script Includes

Order Guides

Notification Templates

Cost Management

GlideRecord API

Attachment Management

Data Policies

Calendar Integration

Application Menus

ServiceNow REST API

Data Lookup

Knowledge Base Articles

Data Archiving

Change Management

Visual Task Boards

What roles can I use the ServiceNow Admin Online Test for?

ServiceNow Administrator
ServiceNow Developer
IT Service Manager
Service Desk Manager

How is the ServiceNow Admin Online Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Implementing and managing Service Catalog
Resolving complex Request Management issues
Designing and implementing Access Controls
Configuring and troubleshooting Notifications
Building and customizing Service Portal
Troubleshooting and resolving Performance issues
Designing and implementing Business Rules
Integrating ServiceNow with external systems
Implementing and managing Schedule Jobs
Implementing and configuring Security Operations

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Non-googleable Questions

Web Proctoring

IP Proctoring

Webcam Proctoring

MCQ Questions

Coding Questions

Typing Questions

Personality Questions

Custom Questions

Ready-to-use Tests

Custom Tests

Custom Branding

Bulk Invites

Public Links

ATS Integrations

Multiple Question Sets

Custom API integrations

Role-based Access

Priority Support

GDPR Compliance

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Have questions about the ServiceNow Admin Hiring Test?

What is ServiceNow Admin Online Test?

The ServiceNow Admin Online Test assesses a candidate's expertise in ServiceNow administrative tasks. It is used by recruiters to evaluate candidates' skills in areas like Workflow, Data Management, and User Administration.

Can I combine ServiceNow Admin Test with Python questions?

Yes, recruiters can request a custom test that includes both ServiceNow and Python questions. For more details on assessing Python skills, check out our Python Online Test.

What kind of questions are used to evaluate senior ServiceNow Admin candidates?

The test includes questions on advanced topics such as Implementing and managing Service Catalogs, Resolving complex Request Management issues, and Integrating ServiceNow with external systems to evaluate senior candidates.

How to use ServiceNow Admin Online Test in my hiring process?

You can integrate the test at the initial stages of your recruitment. Share the test link in job postings or invite candidates via email. This helps to quickly identify top candidates early in the process.

Can I test ServiceNow and DevOps skills together in a test?

Yes, you can combine ServiceNow and DevOps skills in a single test. This helps in evaluating comprehensive abilities related to both fields. For more information, check our DevOps Online Test.

Can I combine multiple skills into one custom assessment?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.

Do you have any anti-cheating or proctoring features in place?

We have the following anti-cheating features in place:

Non-googleable questions
IP proctoring
Screen proctoring
Web proctoring
Webcam proctoring
Plagiarism detection
Secure browser
Copy paste protection

Read more about the proctoring features.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

What experience level can I use this test for?

Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.

Does every candidate get the same questions?

Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

What is the cost of using this test?

You can check out our pricing plans.

Can I get a free trial?

Yes, you can sign up for free and preview this test.

I just moved to a paid plan. How can I request a custom assessment?

Here is a quick guide on how to request a custom assessment on Adaface.

View sample scorecard

Along with scorecards that report the performance of the candidate in detail, you also receive a comparative analysis against the company average and industry standards.

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