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About the test:

The ServiceNow Admin Online Test evaluates a candidate's knowledge and skills in managing and administering the ServiceNow platform. It assesses proficiency in topics such as navigation, user administration, data management, automation, service catalog management, incident/problem/change management and reporting.

Covered skills:

  • Inactivity Monitors
  • Transform Maps
  • Update Sets
  • Creating and Managing Applications
  • Data Management
  • Service Catalog and Request Management
  • ServiceNow Performance
  • Workflow
  • Navigation and User Interface
  • User Administration
  • Automation and Workflow

9 reasons why
9 reasons why

Adaface ServiceNow Admin Test is the most accurate way to shortlist ServiceNow Administrators

Reason #1

Tests for on-the-job skills

The ServiceNow Admin Online Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Efficiently configure and manage inactivity monitors
  • Optimize ServiceNow performance for faster response times
  • Design and implement effective Transform Maps
  • Create and manage workflows to automate business processes
  • Effectively work with Update Sets to track changes
  • Navigate and customize the ServiceNow user interface
  • Develop and maintain applications in ServiceNow
  • Manage user accounts and permissions in ServiceNow
  • Import and handle data in ServiceNow
  • Automate tasks and workflows using scripting
  • Set up and manage service catalogs and request management
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions
Reason #4

1200+ customers in 75 countries

customers in 75 countries

With Adaface, we were able to optimise our initial screening process by upwards of 75%, freeing up precious time for both hiring managers and our talent acquisition team alike!

Brandon Lee, Head of People, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ServiceNow Admin Online Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ServiceNow Admin Online Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

View sample scorecard
Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring

Learn more

About the ServiceNow Admin Assessment Test

Why you should use Pre-employment ServiceNow Admin Online Test?

The ServiceNow Admin Online Test makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • Implementing and configuring Inactivity Monitors
  • Optimizing ServiceNow Performance
  • Designing and developing Transform Maps
  • Creating and managing Workflow processes
  • Handling Update Sets for safe deployments
  • Navigating and enhancing User Interface
  • Building and managing Applications
  • Administering User accounts and permissions
  • Managing Data and databases efficiently
  • Automating processes and workflows

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the ServiceNow Admin Online Test?

  • Inactivity Monitors

    Inactivity Monitors in ServiceNow allow you to track and manage user inactivity, helping to identify and address system performance issues caused by idle sessions. Measuring this skill ensures that admins are capable of efficiently monitoring and optimizing system performance.

  • ServiceNow Performance

    ServiceNow Performance measures an admin's ability to monitor and enhance the overall performance of the ServiceNow platform. This skill is crucial as it ensures that the system operates smoothly, minimizing any delays or disruptions in service.

  • Transform Maps

    Transform Maps in ServiceNow facilitate the seamless transfer of data between different tables and systems. This skill is important to measure as it evaluates an admin's ability to efficiently and accurately map and transform data, ensuring data integrity and consistency across entities.

  • Workflow

    Workflow in ServiceNow automates business processes and tasks, streamlining operations and ensuring consistent execution. Assessing this skill allows recruiters to gauge an admin's capabilities in designing and implementing workflows, improving efficiency and productivity within an organization.

  • Update Sets

    Update Sets in ServiceNow allow administrators to capture and transport configurations and customizations across instances. Measuring this skill ensures that admins are proficient in using update sets to manage and deploy changes, promoting efficient development and customization practices.

  • Navigation and User Interface

    Navigation and User Interface skills involve an admin's aptitude in effectively navigating the ServiceNow platform and creating intuitive user interfaces. This skill should be assessed to ensure admins can design user-friendly interfaces and provide a seamless user experience.

  • Creating and Managing Applications

    This skill involves an admin's ability to create and effectively manage applications within ServiceNow. Measuring this skill ensures admins can design and maintain applications that meet the organization's specific requirements, promoting efficiency and productivity.

  • User Administration

    User Administration measures an admin's proficiency in managing user accounts, permissions, and roles within ServiceNow. This skill is vital as it ensures that admins can efficiently handle user access and security, maintaining data integrity and confidentiality.

  • Data Management

    Data Management evaluates an admin's ability to efficiently handle and manipulate data within ServiceNow, ensuring the accuracy, integrity, and availability of data. Assessing this skill is crucial as it ensures admins can effectively manage data, enabling informed decision-making and maintaining data quality.

  • Automation and Workflow

    Automation and Workflow skills encompass an admin's ability to automate processes and workflows within ServiceNow. Measuring this skill ensures that admins can streamline operations, reduce manual effort, and improve overall productivity within the organization.

  • Service Catalog and Request Management

    Service Catalog and Request Management skills involve an admin's aptitude in designing and managing service catalogs and the request fulfillment process. This skill measures an admin's proficiency in creating and maintaining service offerings, improving service delivery and user satisfaction.

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for ServiceNow Admin Online Test to be based on.

    Inactivity Monitors
    ServiceNow Performance Optimization
    Transform Maps
    Workflow Automation
    Update Sets
    Navigation Customization
    Application Development
    User Administration
    Data Import and Management
    Scripting and Automation
    Service Catalog and Request Management
    Business Rules
    Event Management
    Scheduled Jobs
    Service Level Agreements
    Reporting and Dashboards
    Email Notifications
    ServiceNow Tables
    Field Types and Properties
    Access Controls
    User Roles
    UI Policies
    Catalog Items
    Approval Workflows
    ServiceNow APIs
    Integration with External Systems
    Record Producers
    Data Encryption
    Asset Management
    Performance Analytics
    LDAP Integration
    ServiceNow CMDB
    User Interface Customization
    Catalog Variables
    Knowledge Management
    Configuration Management
    Form Design
    Service Portal
    Domain Separation
    ServiceNow MID Server
    Business Services
    Mobile App Development
    Workflow Activities
    Break/Fix Management
    Script Includes
    Order Guides
    Notification Templates
    Cost Management
    GlideRecord API
    Attachment Management
    Data Policies
    Calendar Integration
    Application Menus
    ServiceNow REST API
    Data Lookup
    Knowledge Base Articles
    Data Archiving
    Change Management
    Visual Task Boards

What roles can I use the ServiceNow Admin Online Test for?

  • ServiceNow Administrator
  • ServiceNow Developer
  • IT Service Manager
  • Service Desk Manager

How is the ServiceNow Admin Online Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • Implementing and managing Service Catalog
  • Resolving complex Request Management issues
  • Designing and implementing Access Controls
  • Configuring and troubleshooting Notifications
  • Building and customizing Service Portal
  • Troubleshooting and resolving Performance issues
  • Designing and implementing Business Rules
  • Integrating ServiceNow with external systems
  • Implementing and managing Schedule Jobs
  • Implementing and configuring Security Operations
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The hiring managers felt that through the technical questions that they asked during the panel interviews, they were able to tell which candidates had better scores, and differentiated with those who did not score as well. They are highly satisfied with the quality of candidates shortlisted with the Adaface screening.

reduction in screening time

ServiceNow Admin Hiring Test FAQs

Can I combine multiple skills into one custom assessment?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.

Do you have any anti-cheating or proctoring features in place?

We have the following anti-cheating features in place:

  • Non-googleable questions
  • IP proctoring
  • Screen proctoring
  • Web proctoring
  • Webcam proctoring
  • Plagiarism detection
  • Secure browser
  • Copy paste protection

Read more about the proctoring features.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

What experience level can I use this test for?

Each Adaface assessment is customized to your job description/ ideal candidate persona (our subject matter experts will pick the right questions for your assessment from our library of 10000+ questions). This assessment can be customized for any experience level.

Does every candidate get the same questions?

Yes, it makes it much easier for you to compare candidates. Options for MCQ questions and the order of questions are randomized. We have anti-cheating/ proctoring features in place. In our enterprise plan, we also have the option to create multiple versions of the same assessment with questions of similar difficulty levels.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

What is the cost of using this test?

You can check out our pricing plans.

Can I get a free trial?

Yes, you can sign up for free and preview this test.

I just moved to a paid plan. How can I request a custom assessment?

Here is a quick guide on how to request a custom assessment on Adaface.

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40 min tests.
No trick questions.
Accurate shortlisting.
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