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ServiceNow Admin Online Test

The ServiceNow Admin Online Test evaluates a candidate's knowledge and skills in managing and administering the ServiceNow platform. It assesses proficiency in topics such as navigation, user administration, data management, automation, service catalog management, incident/problem/change management and reporting.

Screen candidates with a 30 mins test

Test duration:  ~ 30 mins
Difficulty level:  Moderate
Availability:  Available as custom test
  • 15 ServiceNow MCQs
Covered skills:
Inactivity Monitors
ServiceNow Performance
Transform Maps
Update Sets
Navigation and User Interface
Creating and Managing Applications
User Administration
Data Management
Automation and Workflow
Service Catalog and Request Management

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Use the ServiceNow Admin Test to shortlist qualified candidates

The ServiceNow Admin Online Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Efficiently configure and manage inactivity monitors
  • Optimize ServiceNow performance for faster response times
  • Design and implement effective Transform Maps
  • Create and manage workflows to automate business processes
  • Effectively work with Update Sets to track changes
  • Navigate and customize the ServiceNow user interface
  • Develop and maintain applications in ServiceNow
  • Manage user accounts and permissions in ServiceNow
  • Import and handle data in ServiceNow
  • Automate tasks and workflows using scripting
  • Set up and manage service catalogs and request management

Screen candidates with the highest quality questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Test candidates on core ServiceNow Admin Hiring Test topics

Inactivity Monitors: Inactivity Monitors in ServiceNow allow you to track and manage user inactivity, helping to identify and address system performance issues caused by idle sessions. Measuring this skill ensures that admins are capable of efficiently monitoring and optimizing system performance.

ServiceNow Performance: ServiceNow Performance measures an admin's ability to monitor and enhance the overall performance of the ServiceNow platform. This skill is crucial as it ensures that the system operates smoothly, minimizing any delays or disruptions in service.

Transform Maps: Transform Maps in ServiceNow facilitate the seamless transfer of data between different tables and systems. This skill is important to measure as it evaluates an admin's ability to efficiently and accurately map and transform data, ensuring data integrity and consistency across entities.

Workflow: Workflow in ServiceNow automates business processes and tasks, streamlining operations and ensuring consistent execution. Assessing this skill allows recruiters to gauge an admin's capabilities in designing and implementing workflows, improving efficiency and productivity within an organization.

Update Sets: Update Sets in ServiceNow allow administrators to capture and transport configurations and customizations across instances. Measuring this skill ensures that admins are proficient in using update sets to manage and deploy changes, promoting efficient development and customization practices.

Navigation and User Interface: Navigation and User Interface skills involve an admin's aptitude in effectively navigating the ServiceNow platform and creating intuitive user interfaces. This skill should be assessed to ensure admins can design user-friendly interfaces and provide a seamless user experience.

Creating and Managing Applications: This skill involves an admin's ability to create and effectively manage applications within ServiceNow. Measuring this skill ensures admins can design and maintain applications that meet the organization's specific requirements, promoting efficiency and productivity.

User Administration: User Administration measures an admin's proficiency in managing user accounts, permissions, and roles within ServiceNow. This skill is vital as it ensures that admins can efficiently handle user access and security, maintaining data integrity and confidentiality.

Data Management: Data Management evaluates an admin's ability to efficiently handle and manipulate data within ServiceNow, ensuring the accuracy, integrity, and availability of data. Assessing this skill is crucial as it ensures admins can effectively manage data, enabling informed decision-making and maintaining data quality.

Automation and Workflow: Automation and Workflow skills encompass an admin's ability to automate processes and workflows within ServiceNow. Measuring this skill ensures that admins can streamline operations, reduce manual effort, and improve overall productivity within the organization.

Service Catalog and Request Management: Service Catalog and Request Management skills involve an admin's aptitude in designing and managing service catalogs and the request fulfillment process. This skill measures an admin's proficiency in creating and maintaining service offerings, improving service delivery and user satisfaction.

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Have questions about the ServiceNow Admin Hiring Test?

How does pricing work?

You can check out our pricing plans.

Can I customize the test?

Yes, absolutely. Custom assessments are set up within 48 hours based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test. You can also customize a test by uploading your own questions.

Can I combine multiple skills into one test?

Yes, absolutely. Custom assessments are set up based on your job description, and will include questions on all must-have skills you specify. Here's a quick guide on how you can request a custom test.

What roles can I use the ServiceNow Admin Test for?

Here are few roles for which we recommend this test:

  • ServiceNow Administrator
  • ServiceNow Developer
  • IT Service Manager
  • Service Desk Manager
Can I see a sample test, or do you have a free trial?


The free trial includes one sample technical test (Java/ JavaScript) and one sample aptitude test that you will find in your dashboard when you sign up. You can use it to review the quality of questions and the candidate experience of giving a test on Adaface.

You can preview any of the 500+ tests and see the sample questions to decide if it would be a good fit for your requirements.

How do I interpret test scores?

The primary thing to keep in mind is that an assessment is an elimination tool, not a selection tool. A skills assessment is optimized to help you eliminate candidates who are not technically qualified for the role, it is not optimized to help you find the best candidate for the role. So the ideal way to use an assessment is to decide a threshold score (typically 55%, we help you benchmark) and invite all candidates who score above the threshold for the next rounds of interview.

I'm a candidate. Can I try a practice test?

No. Unfortunately, we do not support practice tests at the moment. However, you can use our sample questions for practice.

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