Test Duration
35 分钟
Difficulty Level
Moderate
Questions
- 5 情境判断 MCQs
- 5 客户服务 MCQs
- 5 注意细节 MCQs
- 5 英语 MCQs
Availability
Ready to use
About the test:
CSR测试评估了候选人了解客户问题,确定根本原因,确定有效解决方案并以同理心和专业素养做出反应的能力。该测试向候选人提供了基于现实的方案问题,以确定哪些候选人具有以客户为中心的方法。
Covered skills:
Test Duration
35 分钟
Difficulty Level
Moderate
Questions
Availability
Ready to use
The 客户服务测试 helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.
The test screens for the following skills that hiring managers look for in candidates:
Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.
The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.
Why we started AdafaceWe have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.
How we design questions这些只是我们库中有10,000多个问题的一个小样本。关于此的实际问题 客户服务测试 将是不可行的.
🧐 Question | |||||
---|---|---|---|---|---|
Medium Adapting Communication Styles | Try practice test | ||||
Medium Appropriate Apology | Try practice test | ||||
Easy Toy is out of stock! | Try practice test | ||||
Medium Email on Friday evening | Try practice test | ||||
Medium Handling Disruption in Supply Chain Management | Try practice test | ||||
Medium Interpersonal Skill in Team Management | Try practice test | ||||
Easy The Discrepancy | Try practice test | ||||
Medium The Medical Mix-Up | Try practice test | ||||
Medium Code language | Try practice test | ||||
Medium Fin copied over data | Try practice test | ||||
Medium Recipe Review | Try practice test | ||||
Medium Wrong data entry | Try practice test | ||||
Medium Airline Operators | Try practice test | ||||
Medium Call Gurj Clooners | Try practice test | ||||
Medium Cigarette taxation regime | Try practice test | ||||
Easy Reading Comprehension | Try practice test | ||||
🧐 Question | 🔧 Skill | ||
---|---|---|---|
Medium Adapting Communication Styles | 2 mins Customer Service | Try practice test | |
Medium Appropriate Apology | 2 mins Customer Service | Try practice test | |
Easy Toy is out of stock! | 2 mins Customer Service | Try practice test | |
Medium Email on Friday evening | 2 mins Situational Judgement | Try practice test | |
Medium Handling Disruption in Supply Chain Management | 2 mins Situational Judgement | Try practice test | |
Medium Interpersonal Skill in Team Management | 2 mins Situational Judgement | Try practice test | |
Easy The Discrepancy | 2 mins Situational Judgement | Try practice test | |
Medium The Medical Mix-Up | 2 mins Situational Judgement | Try practice test | |
Medium Code language | 2 mins Attention to Detail | Try practice test | |
Medium Fin copied over data | 2 mins Attention to Detail | Try practice test | |
Medium Recipe Review | 2 mins Attention to Detail | Try practice test | |
Medium Wrong data entry | 2 mins Attention to Detail | Try practice test | |
Medium Airline Operators | 2 mins English | Try practice test | |
Medium Call Gurj Clooners | 2 mins English | Try practice test | |
Medium Cigarette taxation regime | 2 mins English | Try practice test | |
Easy Reading Comprehension | 2 mins English | Try practice test |
🧐 Question | 🔧 Skill | 💪 Difficulty | ⌛ Time | ||
---|---|---|---|---|---|
Adapting Communication Styles | Customer Service | Medium | 2 mins | Try practice test | |
Appropriate Apology | Customer Service | Medium | 2 mins | Try practice test | |
Toy is out of stock! | Customer Service | Easy | 2 mins | Try practice test | |
Email on Friday evening | Situational Judgement | Medium | 2 mins | Try practice test | |
Handling Disruption in Supply Chain Management | Situational Judgement | Medium | 2 mins | Try practice test | |
Interpersonal Skill in Team Management | Situational Judgement | Medium | 2 mins | Try practice test | |
The Discrepancy | Situational Judgement | Easy | 2 mins | Try practice test | |
The Medical Mix-Up | Situational Judgement | Medium | 2 mins | Try practice test | |
Code language | Attention to Detail | Medium | 2 mins | Try practice test | |
Fin copied over data | Attention to Detail | Medium | 2 mins | Try practice test | |
Recipe Review | Attention to Detail | Medium | 2 mins | Try practice test | |
Wrong data entry | Attention to Detail | Medium | 2 mins | Try practice test | |
Airline Operators | English | Medium | 2 mins | Try practice test | |
Call Gurj Clooners | English | Medium | 2 mins | Try practice test | |
Cigarette taxation regime | English | Medium | 2 mins | Try practice test | |
Reading Comprehension | English | Easy | 2 mins | Try practice test |
借助 Adaface,我们能够将初步筛选流程优化高达 75% 以上,为招聘经理和我们的人才招聘团队节省了宝贵的时间!
Brandon Lee, 人事主管, Love, Bonito
The most important thing while implementing the pre-employment 客户服务测试 in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.
Science behind Adaface testsEmail invites: You can send candidates an email invite to the 客户服务测试 from your dashboard by entering their email address.
Public link: You can create a public link for each test that you can share with candidates.
API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.
Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.
This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.
ChatGPT protection
Screen proctoring
Plagiarism detection
Non-googleable questions
User authentication
IP proctoring
Web proctoring
Webcam proctoring
Full screen proctoring
Copy paste protection
招聘经理认为,通过小组面试中提出的技术问题,他们能够判断哪些候选人得分更高,并与得分较差的候选人区分开来。他们是 非常满意 通过 Adaface 筛选入围的候选人的质量。
客户服务测试是评估个人提供出色客户服务能力的一种方式。
在线客户服务技能测试可以帮助您了解候选人是否具有在工作中表现出色的艰难技能(英语能力,对细节,逻辑推理)以及在挑战性的情况下如何做出反应(情境判断)。一旦您过滤了这些技能的候选人,就可以根据面试和工作模拟选择最终候选人。
该测试包括一系列有关客户服务方案以及测试人员如何处理它们的问题。
是的,一点没错。自定义评估是根据您的职位描述进行的,并将包括有关您指定的所有必备技能的问题。
我们具有以下反交易功能:
阅读有关[Proctoring功能](https://www.adaface.com/proctoring)的更多信息。
要记住的主要问题是评估是消除工具,而不是选择工具。优化了技能评估,以帮助您消除在技术上没有资格担任该角色的候选人,它没有进行优化以帮助您找到该角色的最佳候选人。因此,使用评估的理想方法是确定阈值分数(通常为55%,我们为您提供基准测试),并邀请所有在下一轮面试中得分高于门槛的候选人。
每个ADAFACE评估都是为您的职位描述/理想候选角色定制的(我们的主题专家将从我们的10000多个问题的图书馆中选择正确的问题)。可以为任何经验级别定制此评估。
是的,这使您比较候选人变得容易得多。 MCQ问题的选项和问题顺序是随机的。我们有[抗欺骗/策略](https://www.adaface.com/proctoring)功能。在我们的企业计划中,我们还可以选择使用类似难度级别的问题创建多个版本的相同评估。
不,不幸的是,我们目前不支持实践测试。但是,您可以使用我们的[示例问题](https://www.adaface.com/questions)进行练习。
您可以查看我们的[定价计划](https://www.adaface.com/pricing/)。