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About the test:

Kommunikationstestet utvärderar kandidaternas kommunikationsförmåga, inklusive muntlig och skriftlig kommunikation, aktiv lyssnande och interpersonella färdigheter. Det är utformat för att bedöma deras förmåga att effektivt kommunicera med kunder, kollegor och intressenter i olika professionella scenarier.

Covered skills:

  • Kommunikationsfärdigheter
  • Uppmärksamhet på detaljer
  • Verbalt resonemang
  • Situationell dom
  • Kritiskt tänkande

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9 reasons why
9 reasons why

Adaface Communication Skills Assessment Test is the most accurate way to shortlist kundsupportsrepresentants



Reason #1

Tests for on-the-job skills

The Communication Skills Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • Effektivt leverera meddelanden med tydlighet och korthet
  • Aktiv lyssnande och empatisk kommunikation
  • Hantera konflikter och lösa oenigheter
  • Skicklig övertalning och förhandling
  • Anpassa kommunikationsstil till olika målgrupper
  • Icke verbal kommunikation och kroppsspråk
  • Bygga och upprätthålla professionella relationer
  • Ge och ta emot konstruktiv feedback
  • Effektiv skriftlig kommunikation
  • Använda lämplig verbal och skriftlig ton
  • Tydligt och kortfattat offentligt talande
  • Förstå och använda effektiva kommunikationskanaler
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Dessa är bara ett litet urval från vårt bibliotek med 10 000+ frågor. De faktiska frågorna om detta Test av kommunikationsförmågor kommer att vara icke-googleable.

🧐 Question

Medium

Email on Friday evening
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Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first?
A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning.

B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning.

C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday.

D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
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You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation?
A: Find a local supplier for the critical component, regardless of cost and quality.
B: Stockpile components to mitigate future disruptions.
C: Invest in developing the component in-house, regardless of the time and resources it may take.
D: Lobby with government bodies to prioritize your company's needs.
E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components.
F: Shift the burden to the production department to figure out how to handle the component shortage.
G: Initiate legal action against the current supplier for not fulfilling their contract.

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
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You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take?
A: They are both adults, wait for them to fix the issue by themselves. 
B: Pick the more competent team member's side and ask the other team member to adjust.
C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors.
D: Organize team-building activities to improve team dynamics.
E: Report the situation to your manager and ask for their advice.
F: Terminate the less competent team member from the project team, and move them to another project.
G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.

Easy

The Discrepancy
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You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step?
A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data.
B: Assume it's a minor mistake and ignore it, focusing on your other tasks.
C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst.
D: Prepare an amended report and replace the existing report without informing anyone.
E: Inform the IT department about the potential data integrity issue.
F: Talk to the person who prepared the report about the discrepancy.
G: Submit a report to the senior management detailing the discrepancy.

Medium

The Medical Mix-Up
Patient Safety
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Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should:
A: Assume the doctor knows best and ignore
B: Change the medication herself to a non-beta lactam drug
C: Contact the pharmacy to change the drug
D: Speak with the prescribing physician about the discrepancy
E: Consult the nurse who administered the medication
F: Immediately call the patient's family to inform them of the mistake
G: Report the case to a medical malpractice lawyer

Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
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A pharmaceutical company claims that their new drug, Xylanex, is highly effective in treating a specific medical condition. They provide statistical data from a clinical trial to support their claim. However, a group of scientists has raised concerns about the validity of the study design and potential bias in the data collection process. They argue that the results may be inflated and not truly representative of the drug's effectiveness.

Which of the following assumptions is necessary to support the pharmaceutical company's claim?
A: The clinical trial participants were randomly selected and representative of the target population.
B: The scientists raising concerns have a conflict of interest and are biased against the pharmaceutical company.
C: The statistical analysis of the clinical trial data was conducted by independent experts.
D: The medical condition being treated by Xylanex is widespread and affects a large number of individuals.
E: The pharmaceutical company has a proven track record of developing effective drugs for similar medical conditions.

Medium

Emma's cafe business
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Emma's cafe has been operating successfully for the last 6 years. Profits have been growing every year, with this year (2020) being their best year so far. As a thank you, Emma treated her staff to a meal at a Michelin star restaurant. 
 image
Below are 3 statements about Emma, her staff and her cafe. Can you help us decide whether the 3 statements are "True", "Probably True", "Insufficient Data to Say True or False", "Probably False", or "False".

1. Emma's staff members are happy.
2. Emma's cafe did well in 2016.
3. Emma is rich.

A: True
B: False
C: Probably True
D: Probably False
E: Insufficient Data

Medium

Ivory's new startup
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Statement: Ivory started a new startup. We know for a fact that almost all startups fail within the first 2 years. 
Conclusion: Ivory's startup will fail.
Does the conclusion follow from the statement?

Easy

Overseas office
Inferential Reasoning
Reading Comprehension
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Your company recently opened a second office overseas. Some of the people from the original office will be relocating. All the people hired in the last six months will continue working in the original location where they were hired. Which of the following statements can be true regarding employees relocating?

Medium

China manufacturing
Economic reasoning
Cost analysis
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The cost of manufacturing phones in China is twenty percent lesser than the cost of manufacturing phones in Vietnam. Even after adding shipping fees and import taxes, it is cheaper to import phones from China to Vietnam than to manufacture phones in Vietnam. Which of the following statements is best supported by the given information. 
A: The shipping fee from China to Vietnam is more than 20% of the cost of manufacturing a phone in China.
B: The import taxes on a phone imported from China to Vietnam is less than 20% of the cost of manufacturing the phone in China. 
C: Importing phones in Vietnam will cut 20% of the manufacturing jobs in Vietnam.
D: It takes 20% more time to manufacture a phone in Vietnam than it does in China.
E: Labour costs in Vietnam are 20% higher than in China.

Medium

Commerical Premises
Reading comprehension
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A large real estate company conducted a recent study of their customers. The study was designed to uncover insights regarding the main criteria for choosing to invest in a residential property. A majority of the customers surveyed stated the 'returns profile' was their main priority, followed by 'development potential' and 'stability of income'. 'Portfolio legacy' ranked at the bottom in the list of factors. It was interesting to note that respondents were less likely to have residential holdings that formed part of mixed-use assets i.e. as an add on to commercial investment. One might assume that more investors are proactively investing in residential real estate rather than having incidental exposure via business investments. 
Based on the given passage, what can we say about the following statement?

Business owners having commercial premises often have a residential property as part of their portfolio.
🧐 Question🔧 Skill

Medium

Email on Friday evening

2 mins

Situational Judgement
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Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning

2 mins

Situational Judgement
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Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making

2 mins

Situational Judgement
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Easy

The Discrepancy

2 mins

Situational Judgement
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Medium

The Medical Mix-Up
Patient Safety

2 mins

Situational Judgement
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Medium

Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions

2 mins

Critical Thinking
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Medium

Emma's cafe business

2 mins

Critical Thinking
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Medium

Ivory's new startup

2 mins

Critical Thinking
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Easy

Overseas office
Inferential Reasoning
Reading Comprehension

2 mins

Verbal Reasoning
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Medium

China manufacturing
Economic reasoning
Cost analysis

2 mins

Verbal Reasoning
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Medium

Commerical Premises
Reading comprehension

2 mins

Verbal Reasoning
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🧐 Question🔧 Skill💪 Difficulty⌛ Time
Email on Friday evening
Situational Judgement
Medium2 mins
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Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Situational Judgement
Medium2 mins
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Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Situational Judgement
Medium2 mins
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The Discrepancy
Situational Judgement
Easy2 mins
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The Medical Mix-Up
Patient Safety
Situational Judgement
Medium2 mins
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Claims for a new drug Xylanex
Critical Thinking
Evaluating Arguments
Identifying Assumptions
Critical Thinking
Medium2 mins
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Emma's cafe business
Critical Thinking
Medium2 mins
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Ivory's new startup
Critical Thinking
Medium2 mins
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Overseas office
Inferential Reasoning
Reading Comprehension
Verbal Reasoning
Easy2 mins
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China manufacturing
Economic reasoning
Cost analysis
Verbal Reasoning
Medium2 mins
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Commerical Premises
Reading comprehension
Verbal Reasoning
Medium2 mins
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Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

Med Adaface kunde vi optimera vår initiala screeningprocess med uppemot 75 %, vilket frigjorde dyrbar tid för både anställande chefer och vårt team för att förvärva talang!


Brandon Lee, Chef för människor, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Test av kommunikationsförmågor in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Test av kommunikationsförmågor from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

Visa exempelskort
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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


Learn more

About the Communication Skills Online Test

Why you should use Pre-employment Communication Skills Test?

The Test av kommunikationsförmågor makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • Tillämpa situationell bedömning på scenarier
  • Visar effektiv muntlig kommunikation
  • Analysera och utvärdera kritisk information
  • Tillämpa logiskt tänkande på problemlösning
  • Tolkning och resonemang från skriftlig information
  • Tillämpa uppmärksamhet på detaljer i uppgifter
  • Visar effektiv skriftlig kommunikation
  • Identifiera och lösa kommunikationsbarriärer
  • Tillämpa situationell bedömning vid beslutsfattande
  • Analysera och syntetisera komplex information

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Communication Skills Test?

  • Kommunikationsförmågor

    Kommunikationsförmågor hänvisar till förmågan att effektivt förmedla information, idéer och tankar till andra på ett tydligt och kortfattat sätt. Denna färdighet är avgörande på arbetsplatsen eftersom den främjar samarbete, lagarbete och förståelse av mål och förväntningar.

  • Situationsbedömning

    Situationsbedömning innebär förmåga att bedöma och analysera olika scenarier eller situationer och fatta välgrundade beslut eller bedömningar baserade på tillgänglig information. Det är viktigt att mäta denna färdighet eftersom den återspeglar en individs förmåga att hantera komplexa och tvetydiga situationer, som ofta uppstår i professionella miljöer.

  • Uppmärksamhet på detaljer

    uppmärksamhet på detaljer fokuserar på Möjlighet att märka och identifiera även de minsta och mest komplicerade aspekterna av uppgifter, processer eller information. Det är viktigt att mäta denna färdighet för att säkerställa noggrannhet, effektivitet och kvalitet i arbetet, samt för att minimera fel eller övervakning som kan få betydande konsekvenser.

  • Kritiskt tänkande

    Kritiskt tänkande betyder förmågan att objektivt analysera och utvärdera komplexa problem eller situationer med tanke på flera perspektiv och bevis. Denna färdighet är avgörande för beslutsfattande, problemlösning och innovation, eftersom den gör det möjligt för individer att bedöma information och göra motiverade och logiska bedömningar.

  • verbal resonemang

    verbal resonemang hänvisar till Förmågan att förstå och dra slutsatsen från skriftligt eller talat språk, samt att konstruera logiska argument eller förklaringar. Att mäta denna färdighet är viktigt eftersom den bedömer en individs förmåga att förstå och kommunicera idéer effektivt, tolka instruktioner korrekt och delta i artikulerade och övertygande dialog.

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Test av kommunikationsförmågor to be based on.

    Aktivt lyssnande
    Icke -verbala ledtrådar
    Empati
    Konfliktlösning
    Förhandlingskunskaper
    Övertalningstekniker
    Skräddarsydd kommunikation
    Byggnads rapport
    Mottagande av feedback
    Skriftlig kommunikation
    Ton och språk
    Tala inför publik
    Välja kommunikationskanaler
    Tydlighet i meddelanden
    Kunskaper i meddelanden
    Professionella relationer
    Hantering av oenigheter
    Interkulturell kommunikation
    Social förmåga
    Interdepartementell kommunikation
    Samarbete
    Förtroendeuppbyggnad
    Effektiv lyssnande
    Bekräfta förståelse
    Ge feedback
    Använda lämpligt språk
    Presentations färdigheter
    Tillhörighet
    Konflikthantering
    Problemlösning
    Anpassningsförmåga
    Inkluderande språk
    Emotionell intelligens
    Berättelse
    Tidsplanering
    Aktivt engagemang
    Konfliktundvikande
    Kommunikationsbarriärer
    Öppna och stängda frågor
    Kommunikationsstilar
    Relationsbyggande strategier
    Hantera förväntningar
    Skriftliga rapporter
    Presentationsdesign
    Att hantera svåra personligheter
    Feedback leverans
    Hantera virtuell kommunikation
    Kulturell känslighet
    Etisk kommunikation
    Lyssnarförmågor
    Nätverk
    Hantering av missförstånd
    Förstå kroppsspråk
    Förhandlingstaktik
    Skriftliga memos
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What roles can I use the Communication Skills Test for?

  • kundsupportsrepresentant
  • Säljare
  • Mänskliga resurskoordinator
  • Marknadsansvarig
  • Innehållsförfattare
  • Rekryterare
  • PR -specialist
  • Teknisk supportspecialist
  • Copyförfattare
  • Affärschef

How is the Communication Skills Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • Använda effektiva kommunikationstekniker
  • Visa kritiskt tänkande i beslutsfattande
  • Tillämpa muntliga resonemang för att bedöma situationer
  • Tillämpa logiskt resonemang vid problemlösning
  • Identifiera och hantera kommunikationsproblem
  • Demonstrerar aktiva lyssningsförmågor
  • Tillämpa situationell bedömning i konfliktlösning
  • Analysera och tolka data exakt
  • Tillämpa effektiva presentationsförmågor
  • Demonstrerar strategiskt och kritiskt tänkande
Singapore government logo

De rekryterande cheferna upplevde att de genom de tekniska frågorna som de ställde under panelintervjuerna kunde berätta vilka kandidater som hade bättre poäng och särskiljde sig med de som inte fick lika bra poäng. Dom är mycket nöjd med kvaliteten på de kandidater som nominerades med Adaface-screeningen.


85%
minskning av screeningstiden

Communication Skills Hiring Test Vanliga frågor

Kan jag kombinera flera färdigheter till en anpassad bedömning?

Ja absolut. Anpassade bedömningar ställs in baserat på din arbetsbeskrivning och kommer att innehålla frågor om alla måste-ha färdigheter du anger.

Har du några anti-cheating eller proctoring-funktioner på plats?

Vi har följande anti-cheating-funktioner på plats:

  • Icke-Googleable-frågor
  • IP -proctoring
  • webbproctoring
  • webbkamera proctoring
  • Detektion av plagiering
  • säker webbläsare

Läs mer om proctoring -funktionerna.

Hur tolkar jag testresultat?

Det främsta att tänka på är att en bedömning är ett eliminationsverktyg, inte ett urvalsverktyg. En kompetensbedömning är optimerad för att hjälpa dig att eliminera kandidater som inte är tekniskt kvalificerade för rollen, den är inte optimerad för att hjälpa dig hitta den bästa kandidaten för rollen. Så det ideala sättet att använda en bedömning är att bestämma en tröskelpoäng (vanligtvis 55%, vi hjälper dig att jämföra) och bjuda in alla kandidater som gör poäng över tröskeln för nästa intervjurundor.

Vilken erfarenhetsnivå kan jag använda detta test för?

Varje AdaFace -bedömning anpassas till din arbetsbeskrivning/ idealisk kandidatperson (våra ämnesexperter kommer att välja rätt frågor för din bedömning från vårt bibliotek med 10000+ frågor). Denna bedömning kan anpassas för alla erfarenhetsnivåer.

Får varje kandidat samma frågor?

Ja, det gör det mycket lättare för dig att jämföra kandidater. Alternativ för MCQ -frågor och ordningen på frågor randomiseras. Vi har anti-cheating/proctoring -funktioner på plats. I vår företagsplan har vi också möjlighet att skapa flera versioner av samma bedömning med frågor om liknande svårighetsnivåer.

Jag är kandidat. Kan jag prova ett träningstest?

Nej. Tyvärr stöder vi inte övningstester just nu. Du kan dock använda våra exempelfrågor för övning.

Vad är kostnaden för att använda detta test?

Du kan kolla in våra prisplaner.

Kan jag få en gratis provperiod?

Plattformen är helt självbetjänande, så här är ett sätt att gå vidare:

  • Du kan registrera dig gratis för att få en känsla för hur det fungerar.
  • Den kostnadsfria provperioden inkluderar en provbedömning (Java/JavaScript) som du hittar i din instrumentpanel när du registrerar dig. Du kan använda den för att granska kvaliteten på frågorna och kandidaternas upplevelse av ett konversationstest på Adaface.
  • För att granska kvaliteten på frågorna kan du också granska våra offentliga frågor för 50+ färdigheter här.
  • När du är övertygad om att du vill testa det med riktiga bedömningar och kandidater kan du välja en plan enligt dina krav.

Jag flyttade precis till en betald plan. Hur kan jag begära en anpassad bedömning?

Här är en snabbguide om hur man begär en anpassad bedömning på Adaface.

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