Why you should use Technical Support Test?

The Тест технической поддержки makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Устранение неполадок аппаратного и программного обеспечения Анализ и решение проблем с подключением к сети Знание протоколов ИТ -услуг и стандартов Управление и поддержание баз данных Использование языков сценариев, таких как Python и Bash Внедрение мер кибербезопасности Отчетность и документирование инцидентов Эффективное общение и обслуживание клиентов Навыки решения проблем и критического мышления Знакомство с процессами и процедурами ITIL

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Основы операционной системы Сетевые концепции Протоколы и стандарты ИТ -службы Управление базами данных Основы языка сценариев (Python Проклятие) Понимание принципов кибербезопасности Отчет об инцидентах и документация Навыки общения и обслуживания клиентов Решение проблем и критическое мышление Обработка процессов и процедур ITIL Процедуры резервного копирования данных и восстановления Основные знания облачных вычислений Управление учетными записями и разрешениями пользователей VPN и удаленный доступ

About the test:

Тест технической поддержки использует вопросы с несколькими вариантами выбора для оценки понимания ИТ -инфраструктуры, устранения неполадок и навыков общения. Он охватывает такие темы, как операционные системы, сетевые, аппаратные и программные поддержки, а также протоколы ИТ -услуг. Тест также включает в себя разделы о языках сценариев и сценариях моделирования поддержки для измерения способностей решения проблем и навыков обслуживания клиентов в реальных технических проблемах.

Covered skills:

Основы операционной системы
Протоколы и стандарты ИТ -службы
Основы языка сценариев (Python
Понимание принципов кибербезопасности
Навыки общения и обслуживания клиентов
Обработка процессов и процедур ITIL
Основные знания облачных вычислений
VPN и удаленный доступ

Сетевые концепции
Управление базами данных
Проклятие)
Отчет об инцидентах и документация
Решение проблем и критическое мышление
Процедуры резервного копирования данных и восстановления
Управление учетными записями и разрешениями пользователей

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9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Специалист по технической поддержкеs

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Опытный в устранении неполадок и решении технических проблем
Знание основам операционной системы и концепций
Знакомство с протоколами ИТ -услуг и отраслевыми стандартами
Опыт управления базами данных и запроса
Условность на языках сценариев, таких как Python и Bash
Понимание принципов кибербезопасности и лучших практик
Возможность точно сообщать и документировать инциденты
Отличные навыки общения и обслуживания клиентов
Сильные способности решения проблем и критического мышления
Знакомство с процессами и процедурами ITIL
Знание процедур резервного копирования данных и восстановления
Понимание основных концепций облачных вычислений
Возможность управления учетными записями и разрешениями пользователей
Опыт работы с VPN и технологиями удаленного доступа

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Это лишь небольшая выборка из нашей библиотеки из более чем более 10000 вопросов. Фактические вопросы по этому поводу Тест технической поддержки будет не подлежащим гугливым.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

С помощью Adaface мы смогли оптимизировать первоначальный процесс отбора более чем на 75 %, высвободив драгоценное время как для менеджеров по найму, так и для нашей команды по привлечению талантов!

Brandon Lee, Глава отдела кадров, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Тест технической поддержки in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Тест технической поддержки from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Тест технической поддержки makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Устранение неполадок аппаратного и программного обеспечения
Анализ и решение проблем с подключением к сети
Знание протоколов ИТ -услуг и стандартов
Управление и поддержание баз данных
Использование языков сценариев, таких как Python и Bash
Внедрение мер кибербезопасности
Отчетность и документирование инцидентов
Эффективное общение и обслуживание клиентов
Навыки решения проблем и критического мышления
Знакомство с процессами и процедурами ITIL

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

Основы операционной системы
Основы операционной системы относятся к знаниям и пониманию основных понятий и функциональностей операционных систем. Это включает в себя понимание различных типов операционных систем, файловых систем, управления процессами, управления памятью и безопасности. Он измеряется в этом тесте для оценки способности кандидатов эффективно работать с операционными системами, устранения неполадок и выполнения необходимых задач для обеспечения стабильности системы. Фундаментальные принципы компьютерных сетей, включая сетевые протоколы, топологии сети, IP -адресацию, маршрутизацию и безопасность сети. Этот навык важен для измерения в тесте, поскольку он оценивает способность кандидатов настраивать и устранение неисправностей сетевых подключений, определять проблемы сети и обеспечить эффективную связь между устройствами. Протоколы и стандарты ИТ -сервисов фокусируются на знаниях протоколов и стандартов, которые регулируют управление ИТ -услугами, такие как структура ITIL (библиотека инфраструктуры информационных технологий), процессы управления ИТ -услугами и лучшие практики. Этот навык измеряется в тесте для оценки понимания принципов управления ИТ -услугами и их способности согласовать ИТ -услуги с помощью бизнес -целей, обеспечивая эффективную доставку и удовлетворенность клиентов.
Управление базами данных </h4> <p > Управление базой данных относится к возможности эффективного проектирования, организации и обслуживания баз данных. Он включает в себя понимание моделей базы данных, нормализацию, манипулирование данными, языки запроса (например, SQL) и администрирование базы данных. Этот навык важен для измерения в тесте, поскольку он оценивает способность кандидатов эффективно управлять данными, обеспечить целостность данных и эффективно извлекать информацию из баз данных. <p> Основы языка сценариев включают в себя понимание фундаментальных концепций и синтаксиса языков сценариев, таких как Python и Bash. Он включает знание переменных, структур управления, функций, обработки файлов и базовой автоматизации. Этот навык измеряется в тесте, чтобы оценить способность кандидатов писать сценарии для автоматизации задач, выполнения задач системного администрирования и решения проблем с использованием языков сценариев. </p> <h4> Понимание принципов кибербезопасности
Принципы включают знания и понимание фундаментальных принципов и лучших практик защиты компьютерных систем и данных от угроз безопасности. Это включает в себя понимание таких концепций, как шифрование, аутентификация, контроль доступа, управление уязвимостью и ответ инцидентов. Этот навык измеряется в тесте для оценки осознания кандидатов о рисках кибербезопасности и их способности реализовать меры безопасности для защиты систем и данных. Сосредоточится на способности эффективно сообщать и документировать это инциденты или проблемы. Это включает в себя захват соответствующей информации, анализ инцидента, классификацию его в соответствии с тяжестью и документирование шагов, предпринятых для разрешения. Этот навык важен для измерения в тесте, поскольку он оценивает способность кандидатов вести точные записи, эффективно передавать инциденты и обеспечивать систематический подход к управлению инцидентами.
навыки обслуживания клиентов </h4> < P> навыки общения и обслуживания клиентов включают в себя способность эффективно общаться с пользователями, коллегами и клиентами профессионально. Он включает в себя активное слушание, четкое и краткое словесное/письменное общение, сочувствие и навыки решения проблем. Этот навык измеряется в тесте, чтобы оценить способность кандидатов оказывать эффективную техническую поддержку, решать проблемы клиентов и поддерживать положительные отношения с клиентами. </p> <h4> Решение проблем и критическое мышление
-Соответствие и критическое мышление относится к способности анализировать сложные проблемы, выявлять первоначальные причины и разрабатывать эффективные решения. Это включает в себя логические рассуждения, аналитические навыки и способность творчески думать. Этот навык важен для измерения в тесте, поскольку он оценивает способность кандидатов устраивать технические проблемы, принимать обоснованные решения и реализовать эффективные решения. Процессы и процедуры включают в себя понимание и реализацию процессов и процедур, определенных в структуре ITIL для управления ИТ -услугами. Это включает в себя управление изменениями, управление инцидентами, управление проблемами и управление уровнем обслуживания. Этот навык измеряется в тесте для оценки понимания кандидатов на практику ITIL и их способность обрабатывать рабочие процессы ИТ -услуг и предоставлять услуги качества клиентам. Процедуры резервного копирования и восстановления фокусируются на знаниях и передовой практике для создания стратегий резервного копирования, выполнения резервных копий данных и восстановления данных в случае сбоев системы или потери данных. Это включает в себя понимание различных методов резервного копирования, вариантов хранения резервного копирования и методов восстановления. Этот навык измеряется в тесте, чтобы оценить способность кандидатов обеспечить доступность данных, минимизировать потерю данных и эффективно восстанавливать системы в случае сбоев. Вычислительные знания включают в себя понимание фундаментальных концепций облачных вычислений, включая модели развертывания облаков, модели облачных сервисов, виртуализацию и облачную безопасность. Этот навык важен для измерения в тесте, поскольку он оценивает осознание кандидатов о технологиях облачных вычислений и их способности использовать облачные сервисы, управлять облачными ресурсами и решать проблемы безопасности в облачной среде.
Управление учетными записями пользователей и разрешения
Управление учетными записями и разрешениями пользователей включает в себя создание, настройку и управление учетными записями пользователей в различных системах, таких как операционные системы и приложения. Он включает в себя назначение соответствующих разрешений, управление доступом пользователя и реализацию политик паролей. Этот навык измеряется в тесте, чтобы оценить способность кандидатов обеспечить безопасное управление пользователями, обеспечить контроль доступа и поддерживать целостность учетной записи пользователя. Относится к знаниям и пониманию виртуальных частных сетей (VPN) и возможности безопасно обеспечить удаленный доступ к сетевым ресурсам. Это включает в себя настройку подключений VPN, реализацию протоколов безопасного удаленного доступа и управление элементами управления доступа к сети. Этот навык важен для измерения в тесте, поскольку он оценивает способность кандидатов устанавливать безопасные удаленные соединения, защищать конфиденциальные данные во время передачи и обеспечить удаленную поддержку пользователям.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Тест технической поддержки to be based on.
Управление файлами
Управление процессом
Интерфейс командной строки
Сетевые протоколы
TCP/IP
DNS
Http/https
FTP
Концепции базы данных
SQL
Нормализация
Моделирование данных
Синтаксис Python
Петли
Условия
Функции
Обработка ошибок
Сценариев
Переменные
Условия
Петли
Принципы кибербезопасности
Обнаружение вредоносных программ
Брандмауэры
Отчетность об инцидентах
Методы документации
Активное слушание
Эффективная коммуникация
Лучшие практики обслуживания клиентов
Аналитическое мышление
Логическое объяснение
Методы устранения неполадок
ITIL Framework
Управление изменениями
Управление проблемами
Методы резервного копирования данных
Аварийное восстановление
Основы облачных вычислений
Саас
Паас
IAAS
Управление учетной записью пользователя
Разрешения и контроль доступа
Конфигурации VPN
Инструменты удаленного доступа
Установка и обновления программного обеспечения
Основные сетевые устранения неисправностей
Методы шифрования данных
Концепции виртуализации
Соглашения уровня обслуживания
Управление билетами
Сервисная служба операций

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What roles can I use the Technical Support Test for?

Специалист по технической поддержке
Инженер по поддержке программного обеспечения
ИТ -аналитик

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Выполнение процедур резервного копирования данных и восстановления
Основное понимание облачных вычислений
Управление учетными записями и разрешениями пользователей
Настройка VPN и удаленный доступ
Проектирование и поддержание сетевой инфраструктуры
Настройка и устранение неполадок виртуальных машин
Внедрение протоколов безопасности и брандмауэров
Развертывание и управление приложениями на уровне предприятий
Выполнение оценки уязвимости и тестирования на проникновение
Понимание и решение сложных сетевых проблем

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Менеджеры по найму чувствовали, что с помощью технических вопросов, которые они задавали во время групповых собеседований, они могли определить, какие кандидаты имеют более высокие баллы, и отличиться от тех, кто не набрал таких же баллов. Они есть очень доволен с качеством кандидатов, включенных в шорт-лист отбора Adaface.

85%

Сокращение времени проверки

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Technical Support Hiring Test Часто задаваемые вопросы

Могу ли я объединить несколько навыков в одну пользовательскую оценку?

Да, конечно. Пользовательские оценки настроены на основе вашей должности и будут включать вопросы по всем необходимым навыкам, которые вы указываете.

Есть ли у вас какие-либо функции против Chating или Proctoring?

У нас есть следующие функции антихиализации:

Необъемлющие вопросы
IP Proctoring
Веб -прокторинг
Веб -камера Proctoring
Обнаружение плагиата
Безопасный браузер

Узнайте больше о функциях Proctoring.

Как мне интерпретировать результаты тестов?

Основная вещь, которую нужно помнить, это то, что оценка - это инструмент устранения, а не инструмент отбора. Оценка навыков оптимизирована, чтобы помочь вам устранить кандидатов, которые технически не имеют квалификации для этой роли, она не оптимизирована, чтобы помочь вам найти лучшего кандидата на роль. Таким образом, идеальный способ использования оценки - определить пороговый балл (обычно 55%, мы помогаем вам сравнить) и пригласить всех кандидатов, которые забивают выше порога для следующих раундов интервью.

На каком уровне опыта я могу использовать этот тест?

Каждая оценка Adaface настроена на ваш инструкции/ Идеальный кандидат (наши эксперты по предметам выберут правильные вопросы для вашей оценки из нашей библиотеки из 10000+ вопросов). Эта оценка может быть настроена для любого уровня опыта.

Каждый кандидат получает одинаковые вопросы?

Да, вам намного проще сравнить кандидатов. Варианты для вопросов MCQ и порядок вопросов рандомизированы. У нас есть против Chating/Proctoring. В нашем плане предприятия у нас также есть возможность создать несколько версий одной и той же оценки с вопросами аналогичных уровней сложности.