Why you should use Technical Support Test?

The Test wsparcia technicznego makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Rozwiązywanie problemów ze sprzętem i oprogramowaniem Analiza i rozwiązywanie problemów z łącznością sieciową Znajomość protokołów i standardów usług IT Zarządzanie i utrzymywanie baz danych Korzystanie z języków scenariuszy, takich jak Python i Bash Wdrażanie miar bezpieczeństwa cybernetycznego Zgłaszanie i dokumentowanie incydentów Skuteczna komunikacja i obsługa klienta Umiejętności rozwiązywania problemów i krytycznego myślenia Znajomość procesów i procedur ITIL

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Podstawy systemu operacyjnego Koncepcje sieciowe Protokoły i standardy serwisowe IT Zarządzania bazami danych Podstawy języka scenariuszy (Python Grzmotnąć) Zrozumienie zasad cyberbezpieczeństwa Raportowanie i dokumentacja incydentów Komunikacja i umiejętności obsługi klienta Rozwiązywanie problemów i krytyczne myślenie Obsługa procesów i procedur ITIL Procedury tworzenia kopii zapasowych i odzyskiwania danych Podstawowa wiedza na temat przetwarzania w chmurze Zarządzanie kontami i uprawnieniami użytkowników VPN i dostęp do zdalnego

About the test:

Test wsparcia technicznego wykorzystuje pytania wielokrotnego wyboru, aby ocenić zrozumienie infrastruktury IT, rozwiązywania problemów i umiejętności komunikacyjnych. Obejmuje takie tematy, jak systemy operacyjne, sieci, obsługa sprzętu i oprogramowania oraz protokoły usług IT. Test obejmuje również sekcje dotyczące języków skrypcyjnych i symulowanych scenariuszy wsparcia w celu pomiaru umiejętności rozwiązywania problemów i umiejętności obsługi klienta w rzeczywistych problemach technicznych.

Covered skills:

Podstawy systemu operacyjnego
Protokoły i standardy serwisowe IT
Podstawy języka scenariuszy (Python
Zrozumienie zasad cyberbezpieczeństwa
Komunikacja i umiejętności obsługi klienta
Obsługa procesów i procedur ITIL
Podstawowa wiedza na temat przetwarzania w chmurze
VPN i dostęp do zdalnego

Koncepcje sieciowe
Zarządzania bazami danych
Grzmotnąć)
Raportowanie i dokumentacja incydentów
Rozwiązywanie problemów i krytyczne myślenie
Procedury tworzenia kopii zapasowych i odzyskiwania danych
Zarządzanie kontami i uprawnieniami użytkowników

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9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Specjalista ds. Wsparcia technicznegos

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Biegły w rozwiązywaniu problemów i rozwiązywaniu problemów technicznych
Solidna znajomość podstaw i koncepcji systemu operacyjnego
Znajomość protokołów usług IT i standardów branżowych
Doświadczenie w zarządzaniu i zapytaniem bazy danych
Biegłość w językach scenariuszy, takich jak Python i Bash
Zrozumienie zasad i najlepszych praktyk cyberbezpieczeństwa
Możliwość dokładnego zgłaszania i dokumentowania incydentów
Doskonałe umiejętności komunikacyjne i obsługi klienta
Silne umiejętności rozwiązywania problemów i krytycznego myślenia
Znajomość procesów i procedur ITIL
Znajomość procedur tworzenia kopii zapasowych i odzyskiwania danych
Zrozumienie podstawowych pojęć przetwarzania w chmurze
Możliwość zarządzania kontami użytkowników i uprawnieniami
Doświadczenie z technologiami VPN i zdalnym dostępem

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

To tylko niewielka próbka z naszej biblioteki ponad 10 000 pytań. Rzeczywiste pytania dotyczące tego Test wsparcia technicznego będzie nieobowiązany.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

Dzięki Adaface udało nam się zoptymalizować nasz proces wstępnej selekcji o ponad 75%, oszczędzając cenny czas zarówno menedżerom ds. rekrutacji, jak i naszemu zespołowi ds. pozyskiwania talentów!

Brandon Lee, Głowa Ludu, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Test wsparcia technicznego in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Test wsparcia technicznego from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Test wsparcia technicznego makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Rozwiązywanie problemów ze sprzętem i oprogramowaniem
Analiza i rozwiązywanie problemów z łącznością sieciową
Znajomość protokołów i standardów usług IT
Zarządzanie i utrzymywanie baz danych
Korzystanie z języków scenariuszy, takich jak Python i Bash
Wdrażanie miar bezpieczeństwa cybernetycznego
Zgłaszanie i dokumentowanie incydentów
Skuteczna komunikacja i obsługa klienta
Umiejętności rozwiązywania problemów i krytycznego myślenia
Znajomość procesów i procedur ITIL

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

Podstawy systemu operacyjnego
Podstawy systemu operacyjnego odnoszą się do wiedzy i zrozumienia podstawowych pojęć i funkcjonalności systemów operacyjnych. Obejmuje to zrozumienie różnych rodzajów systemów operacyjnych, systemów plików, zarządzania procesami, zarządzaniem pamięcią i bezpieczeństwa. W tym teście mierzy się w celu oceny zdolności kandydatów do skutecznej pracy z systemami operacyjnymi, rozwiązywania problemów i wykonywania niezbędnych zadań w celu zapewnienia stabilności systemu.
Pojęcia sieciowe
Koncepcje sieciowe wymagają zrozumienia Podstawowe zasady sieci komputerowych, w tym protokoły sieciowe, topologie sieciowe, adresowanie IP, routing i bezpieczeństwo sieci. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia zdolność kandydatów do konfigurowania i rozwiązywania problemów z połączeniami sieciowymi, identyfikowania problemów sieciowych i zapewnienia skutecznej komunikacji między urządzeniami.
Protokoły i standardy IT </h4> <a P> Protokoły i standardy usług IT koncentrują się na wiedzy o protokołach i standardach regulujących zarządzanie usługami IT, takie jak ITIL (Biblioteka Infrastruktury Informatycznej), procesy zarządzania usługami IT i najlepsze praktyki. Ta umiejętność jest mierzona w teście w celu oceny zrozumienia przez kandydatów zasad zarządzania usługami IT i ich zdolności do dostosowania usług IT z celami biznesowymi, zapewniając wydajne dostawy i zadowolenie klienta. </p> <h4> Zarządzanie bazą danych </h4> <p > Zarządzanie bazami danych odnosi się do możliwości skutecznego projektowania, organizowania i utrzymywania baz danych. Obejmuje zrozumienie modeli bazy danych, normalizację, manipulację danymi, języki zapytania (takie jak SQL) i administrację baz danych. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia zdolność kandydatów do efektywnego zarządzania danymi, zapewnienia integralności danych i skutecznego pobierania informacji z baz danych. </p> <h4> Podstawy języka skryptowego (Python, Bash)
Podstawy języka scenariusze obejmują zrozumienie podstawowych pojęć i składnię języków skrypowych, takich jak Python i Bash. Obejmuje znajomość zmiennych, struktur kontrolnych, funkcji, obsługi plików i podstawowej automatyzacji. Ta umiejętność jest mierzona w teście w celu oceny zdolności kandydatów do pisania skryptów do automatyzacji zadań, wykonywania zadań administracji systemu i rozwiązywania problemów za pomocą języków scenariuszy.
Zrozumienie zasad cyberbezpieczeństwa
Zrozumienie cyberbezpieczeństwa Zasady obejmują wiedzę i zrozumienie podstawowych zasad i najlepszych praktyk ochrony systemów komputerowych i danych przed zagrożeniami bezpieczeństwa. Obejmuje to zrozumienie pojęć, takich jak szyfrowanie, uwierzytelnianie, kontrola dostępu, zarządzanie podatnością i reakcją na incydenty. Ta umiejętność jest mierzona w teście w celu oceny świadomości kandydatów na temat ryzyka bezpieczeństwa cybernetycznego i ich zdolności do wdrażania środków bezpieczeństwa w celu ochrony systemów i danych.
Raportowanie i dokumentacja incydentów
Raportowanie i dokumentacja incydentów i dokumentacja incydentów Koncentruje się na zdolności do skutecznego zgłaszania i dokumentowania incydentów lub problemów. Obejmuje to uchwycenie odpowiednich informacji, analizę incydentu, kategoryzowanie go według nasilenia oraz dokumentowanie kroków podjętych w celu rozwiązania. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia zdolność kandydatów do utrzymywania dokładnych zapisów, skutecznego komunikowania incydentów i zapewnienia systematycznego podejścia do zarządzania incydentami.
Umiejętności komunikacyjne i obsługi klienta </h4> <</h4> <plome P> Umiejętności komunikacji i obsługi klienta obejmują możliwość skutecznego komunikowania się z użytkownikami, współpracownikami i klientami w profesjonalny sposób. Obejmuje aktywne słuchanie, jasną i zwięzłą komunikację werbalną/pisemną, empatię i umiejętności rozwiązywania problemów. Ta umiejętność jest mierzona w teście, aby ocenić zdolność kandydatów do zapewnienia skutecznego wsparcia technicznego, rozwiązywania problemów klientów i utrzymania pozytywnych relacji z klientami. </p> <h4> Rozwiązywanie problemów i krytyczne myślenie
problem problemu -Rozwiązanie i krytyczne myślenie odnosi się do zdolności do analizy złożonych problemów, identyfikacji pierwotnych przyczyn i opracowywania skutecznych rozwiązań. Obejmuje logiczne rozumowanie, umiejętności analityczne i zdolność kreatywnego myślenia. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia zdolność kandydatów do rozwiązywania problemów technicznych, podejmowania świadomych decyzji i wdrażania skutecznych rozwiązań.
Obsługa procesów i procedur ITIL
Obsługa ITIL Procesy i procedury obejmują zrozumienie i wdrożenie procesów i procedur zdefiniowanych w ramach ITIL dla zarządzania usługami IT. Obejmuje to zarządzanie zmianami, zarządzanie incydentami, zarządzanie problemami i zarządzanie poziomem usług. Ta umiejętność jest mierzona w teście w celu oceny zrozumienia przez kandydatów praktyk ITIL i ich zdolności do obsługi przepływów pracy i dostarczania wysokiej jakości usług dla klientów.
Procedury tworzenia kopii zapasowych i odzyskiwania danych
danych Procedury tworzenia kopii zapasowych i odzyskiwania koncentrują się na wiedzy i najlepszych praktykach tworzenia strategii tworzenia kopii zapasowych, wykonywania tworzenia kopii zapasowych danych i odzyskiwania danych w przypadku awarii systemu lub utraty danych. Obejmuje to zrozumienie różnych metod tworzenia kopii zapasowych, opcje przechowywania kopii zapasowych i techniki odzyskiwania. Ta umiejętność jest mierzona w teście w celu oceny zdolności kandydatów do zapewnienia dostępności danych, minimalizacji utraty danych i skutecznego przywracania systemów w przypadku zakłóceń.
Podstawowa wiedza na temat przetwarzania w chmurze
Podstawowa chmura chmury Obliczanie wiedzy polega na zrozumieniu podstawowych pojęć przetwarzania w chmurze, w tym modele wdrażania w chmurze, modele usług w chmurze, wirtualizację i bezpieczeństwo w chmurze. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia świadomość kandydatów na temat technologii przetwarzania w chmurze i ich zdolność do korzystania z usług w chmurze, zarządzania zasobami w chmurze i rozwiązywania problemów bezpieczeństwa w środowisku w chmurze.
Zarządzanie kontami użytkowników oraz uprawnienia
Zarządzanie kontami użytkowników i uprawnień obejmuje tworzenie, konfigurowanie i zarządzanie kontami użytkowników w różnych systemach, takich jak systemy operacyjne i aplikacje. Obejmuje przypisanie odpowiednich uprawnień, zarządzanie dostępem użytkownika i wdrażanie zasad haseł. Ta umiejętność jest mierzona w teście w celu oceny zdolności kandydatów do zapewnienia bezpiecznego zarządzania użytkownikami, egzekwowania kontroli dostępu i utrzymania integralności konta użytkownika.
VPN i zdalny dostęp
VPN i zdalny dostęp odnosi się do wiedzy i zrozumienia wirtualnych sieci prywatnych (VPN) oraz możliwości bezpiecznego umożliwienia zdalnego dostępu do zasobów sieciowych. Obejmuje to konfigurowanie połączeń VPN, wdrożenie bezpiecznych protokołów dostępu zdalnego i zarządzanie kontrolami dostępu sieciowego. Ta umiejętność jest ważna do zmierzenia w teście, ponieważ ocenia zdolność kandydatów do ustanowienia bezpiecznych zdalnych połączeń, ochrony poufnych danych podczas transmisji i zapewnienia zdalnej obsługi użytkownikom.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Test wsparcia technicznego to be based on.
Zarządzanie plikami
Zarządzanie procesem
Interfejs linii komend
Protokoły sieciowe
TCP/IP
DNS
Http/https
Ftp
Koncepcje bazy danych
SQL
Normalizacja
Modelowanie danych
Składnia Pythona
Pętle
Warunki
Funkcje
Obsługa błędów
Bash Scripting
Zmienne
Warunki
Pętle
Zasady bezpieczeństwa cybernetycznego
Wykrywanie złośliwego oprogramowania
Zapory ogniowe
Zgłaszanie incydentu
Techniki dokumentacji
Aktywne słuchanie
Efektywna komunikacja
Najlepsze praktyki obsługi klienta
Myślenie analityczne
Logiczne rozumowanie
Techniki rozwiązywania problemów
ITIL Framework
Zarządzanie zmianami
Zarządzanie problemami
Metody tworzenia kopii zapasowych danych
Odzyskiwanie po awarii
Podstawy przetwarzania w chmurze
Saa
Paas
IaaS
Zarządzanie kontami użytkowników
Uprawnienia i kontrola dostępu
Konfiguracje VPN
Narzędzia do dostępu zdalnego
Instalacja oprogramowania i aktualizacje
Podstawowe rozwiązywanie problemów z sieci
Metody szyfrowania danych
Koncepcje wirtualizacji
Umowy o poziomie usług
Zarządzanie biletami
Operacje serwisowe

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What roles can I use the Technical Support Test for?

Specjalista ds. Wsparcia technicznego
Inżynier wsparcia oprogramowania
Analityk operacyjny IT

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Przeprowadzanie procedur tworzenia kopii zapasowych i odzyskiwania danych
Podstawowe zrozumienie przetwarzania w chmurze
Zarządzanie kontami i uprawnieniami użytkowników
Konfigurowanie VPN i zdalnego dostępu
Projektowanie i utrzymanie infrastruktury sieciowej
Konfigurowanie i rozwiązywanie problemów z maszynami wirtualnymi
Wdrażanie protokołów bezpieczeństwa i zapory ogniowej
Wdrażanie i zarządzanie aplikacjami na poziomie przedsiębiorstw
Przeprowadzanie ocen podatności i testów penetracji
Zrozumienie i rozwiązywanie złożonych problemów sieciowych

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Menedżerowie ds. rekrutacji mieli poczucie, że dzięki technicznym pytaniom, które zadawali podczas rozmów panelowych, byli w stanie stwierdzić, którzy kandydaci uzyskali lepsze wyniki, i odróżnić się od tych, którzy również nie uzyskali takich punktów. Oni są bardzo zadowolony z jakością kandydatów wybranych do selekcji Adaface.

85%

Zmniejszenie czasu badań przesiewowych

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Technical Support Hiring Test Często zadawane pytania

Czy mogę połączyć wiele umiejętności w jedną niestandardową ocenę?

Tak, absolutnie. Oceny niestandardowe są konfigurowane na podstawie opisu stanowiska i będą zawierać pytania dotyczące wszystkich określonych umiejętności, które określasz.

Czy masz jakieś funkcje anty-cheatingowe lub proktorowe?

Mamy następujące funkcje anty-cheatingowe:

Pytania o niezgodne z nich
Proctoring IP
Proctoring Web
Proctoring kamery internetowej
Wykrywanie plagiatu
Bezpieczna przeglądarka

Przeczytaj więcej o funkcjach Proctoring.

Jak interpretować wyniki testów?

Najważniejsze, o czym należy pamiętać, jest to, że ocena jest narzędziem eliminacyjnym, a nie narzędziem wyboru. Ocena umiejętności jest zoptymalizowana, aby pomóc Ci wyeliminować kandydatów, którzy nie są technicznie zakwalifikowani do roli, nie jest zoptymalizowana, aby pomóc Ci znaleźć najlepszego kandydata do tej roli. Dlatego idealnym sposobem na wykorzystanie oceny jest podjęcie decyzji o wyniku progowym (zwykle 55%, pomagamy Ci porównać) i zaprosić wszystkich kandydatów, którzy wyniki powyżej progu na następne rundy wywiadu.

Do jakiego poziomu doświadczenia mogę użyć tego testu?

Każda ocena Adaface jest dostosowana do opisu stanowiska/ idealnego kandydującego osobowości (nasi eksperci przedmiotu będą podejmować właściwe pytania dotyczące oceny z naszej biblioteki ponad 10000 pytań). Ocenę tę można dostosować do dowolnego poziomu doświadczenia.

Czy każdy kandydat otrzymuje te same pytania?

Tak, znacznie ułatwia porównanie kandydatów. Opcje pytań MCQ i kolejność pytań są losowe. Mamy funkcje anty-cheating/proctoring. W naszym planie korporacyjnym mamy również możliwość tworzenia wielu wersji tej samej oceny z pytaniami o podobnych poziomach trudności.