Why you should use Technical Support Test?

The Technische ondersteuningstest makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Hardware- en softwareproblemen oplossen Netwerkconnectiviteitsproblemen analyseren en oplossen Kennis van IT -serviceprotocollen en normen Het beheren en onderhouden van databases Met behulp van scripttalen zoals Python en Bash Het implementeren van cybersecurity -maatregelen Rapporteren en documenteren van incidenten Effectieve communicatie en klantenservice Probleemoplossende en kritische denkvaardigheden Bekendheid met ITIL -processen en -procedures

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Fundamentals van het besturingssysteem Netwerkconcepten IT -serviceprotocollen en normen Database management Scripting Language Basics (Python Bash) Inzicht in cybersecurity -principes Incidentrapportage en documentatie Communicatie- en klantenservicevaardigheden Probleemoplossend en kritisch denken Het omgaan met ITIL -processen en -procedures Gegevensback -up- en herstelprocedures Basic cloud computing -kennis Het beheren van gebruikersaccounts en machtigingen VPN en externe toegang

About the test:

De technische ondersteuningstest maakt gebruik van meerkeuzevragen om het begrip van IT -infrastructuur, probleemoplossing en communicatievaardigheden te beoordelen. Het behandelt onderwerpen zoals besturingssystemen, netwerk-, hardware- en softwareondersteuning en IT -serviceprotocollen. De test bevat ook secties over scripttalen en gesimuleerde ondersteuningsscenario's om probleemoplossende vaardigheden en vaardigheden op het gebied van klantenservice te meten in technische problemen in de praktijk.

Covered skills:

Fundamentals van het besturingssysteem
IT -serviceprotocollen en normen
Scripting Language Basics (Python
Inzicht in cybersecurity -principes
Communicatie- en klantenservicevaardigheden
Het omgaan met ITIL -processen en -procedures
Basic cloud computing -kennis
VPN en externe toegang

Netwerkconcepten
Database management
Bash)
Incidentrapportage en documentatie
Probleemoplossend en kritisch denken
Gegevensback -up- en herstelprocedures
Het beheren van gebruikersaccounts en machtigingen

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9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Technische ondersteuning specialists

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Bekwaam in het oplossen van problemen met het oplossen van technische problemen
Geluidskennis van het besturingssysteem Fundamentals en concepten
Bekendheid met IT -serviceprotocollen en industrienormen
Ervaring met databasebeheer en vragen
Vaardigheid in scripttalen zoals Python en Bash
Inzicht in cybersecurity -principes en best practices
Mogelijkheid om incidenten nauwkeurig te melden en te documenteren
Uitstekende communicatie- en klantenservicevaardigheden
Sterke probleemoplossende en kritische denkvaardigheden
Bekendheid met ITIL -processen en -procedures
Kennis van gegevensback -up- en herstelprocedures
Inzicht in eenvoudige cloud computing -concepten
Mogelijkheid om gebruikersaccounts en machtigingen te beheren
Ervaring met VPN- en externe toegangstechnologieën

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Dit zijn slechts een klein monster uit onze bibliotheek met meer dan 10.000 vragen. De werkelijke vragen hierover Technische ondersteuningstest zal niet-googelbaar zijn.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

Met Adaface konden we ons eerste screeningproces met ruim 75% optimaliseren, waardoor kostbare tijd vrijkwam voor zowel de rekruteringsmanagers als ons talentacquisitieteam!

Brandon Lee, Hoofd Mensen, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Technische ondersteuningstest in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Technische ondersteuningstest from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Technische ondersteuningstest makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Hardware- en softwareproblemen oplossen
Netwerkconnectiviteitsproblemen analyseren en oplossen
Kennis van IT -serviceprotocollen en normen
Het beheren en onderhouden van databases
Met behulp van scripttalen zoals Python en Bash
Het implementeren van cybersecurity -maatregelen
Rapporteren en documenteren van incidenten
Effectieve communicatie en klantenservice
Probleemoplossende en kritische denkvaardigheden
Bekendheid met ITIL -processen en -procedures

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

netwerkconcepten
Netwerkconcepten omvatten begrip De fundamentele principes van computernetwerken, inclusief netwerkprotocollen, netwerktopologieën, IP -adressering, routing en netwerkbeveiliging. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het vermogen van kandidaten om netwerkverbindingen te configureren en op te lossen, netwerkproblemen te identificeren en op te lossen te bespreken en te identificeren en te zorgen voor effectieve communicatie tussen apparaten.
IT -serviceprotocollen en -standaarden </h4> <</h4> <</h4> <</h4> <</h4> < P> IT -serviceprotocollen en -standaarden richten zich op de kennis van protocollen en normen die het IT -servicebeheer regelen, zoals ITIL (Informatietechnologie -infrastructuurbibliotheek) framework, IT -servicebeheerprocessen en best practices. Deze vaardigheid wordt in de test gemeten om het begrip van de kandidaten van IT -servicebeheerprincipes en hun vermogen om IT -diensten af te stemmen op bedrijfsdoelstellingen te evalueren, te waarborgen op een efficiënte levering en klanttevredenheid. </p> <h4> databasebeheer </h4> <P > Databasebeheer verwijst naar de mogelijkheid om databases effectief te ontwerpen, organiseren en onderhouden. Het omvat het begrijpen van databasemodellen, normalisatie, gegevensmanipulatie, het zoeken naar talen (zoals SQL) en database -toediening. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het vermogen van kandidaten om gegevens efficiënt te beheren, de gegevensintegriteit beoordeelt en informatie uit databases effectief op te halen. </p> <h4> scripting Language Basics (Python, Bash) </h4> </h4> </h4> </h4> </h4> </h4>
Basics met scripttaal omvat het begrijpen van de fundamentele concepten en syntaxis van scripttalen zoals Python en Bash. Het bevat kennis van variabelen, besturingsstructuren, functies, bestandsbehandeling en basisautomatisering. Deze vaardigheid wordt in de test gemeten om het vermogen van kandidaten te evalueren om scripts te schrijven om taken te automatiseren, systeembeheerstaken uit te voeren en problemen op te lossen met behulp van scripttalen.
Inzicht in cybersecurity principes
Inzicht in cybersecurity Principes omvatten kennis en begrip van de fundamentele principes en best practices voor het beschermen van computersystemen en gegevens tegen beveiligingsdreigingen. Dit omvat het begrijpen van concepten zoals codering, authenticatie, toegangscontrole, kwetsbaarheidsbeheer en incidentrespons. Deze vaardigheid wordt in de test gemeten om het bewustzijn van kandidaten van cybersecurity -risico's te beoordelen en hun vermogen om beveiligingsmaatregelen te implementeren om systemen en gegevens te beschermen.
incidentrapportage en documentatie
Incidentrapportage en documentatie Richt zich op het vermogen om IT -incidenten of problemen effectief te rapporteren en te documenteren. Dit omvat het vastleggen van relevante informatie, het analyseren van het incident, het categoriseren van het volgens de ernst en het documenteren van de stappen die voor resolutie zijn genomen. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het vermogen van kandidaten evalueert om nauwkeurige gegevens bij te houden, incidenten effectief te communiceren en te zorgen voor een systematische benadering van incidentbeheer.
Communicatie en vaardigheden op het gebied van klantenservice </h4> < P> Communicatie- en klantenservicevaardigheden omvatten de mogelijkheid om effectief te communiceren met gebruikers, collega's en klanten op een professionele manier. Het omvat actief luisteren, duidelijke en beknopte verbale/schriftelijke communicatie, empathie en probleemoplossende vaardigheden. Deze vaardigheid wordt in de test gemeten om het vermogen van de kandidaten om efficiënte technische ondersteuning te bieden, de zorgen van de klant aan te pakken en positieve relaties met klanten te onderhouden. </p> <h4> probleemoplossing en kritisch denken
Probleem te behouden. -S -oplossend en kritisch denken verwijst naar het vermogen om complexe problemen te analyseren, grondoorzaken te identificeren en effectieve oplossingen te ontwikkelen. Het gaat om logische redenering, analytische vaardigheden en het vermogen om creatief te denken. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het vermogen van kandidaten beoordeelt om problemen op te lossen op het gebied van technische problemen, weloverwogen beslissingen te nemen en effectieve oplossingen te implementeren.
ITIL -processen en procedures omgaan
ITil. Processen en procedures omvatten het begrijpen en implementeren van de processen en procedures die zijn gedefinieerd in het ITIL -framework voor IT -servicebeheer. Dit omvat verandermanagement, incidentbeheer, probleembeheer en beheer van serviceniveau. Deze vaardigheid wordt in de test gemeten om het begrip van de kandidaten van ITIL -praktijken en hun vermogen om IT -serviceworkflows te verwerken en kwaliteitsdiensten aan klanten te leveren.
Gegevensback -up- en herstelprocedures
gegevens Back -up- en herstelprocedures richten zich op de kennis en best practices voor het maken van back -upstrategieën, het uitvoeren van gegevensback -ups en het herstellen van gegevens in het geval van systeemstoringen of gegevensverlies. Dit omvat het begrijpen van verschillende back -upmethoden, back -upopslagopties en hersteltechnieken. Deze vaardigheid wordt in de test gemeten om het vermogen van de kandidaten te beoordelen om de beschikbaarheid van gegevens te waarborgen, gegevensverlies te minimaliseren en systemen effectief te herstellen in geval van verstoringen.
Basic Cloud Computing Knowledge
Basic Cloud Berekenkennis omvat het begrijpen van de fundamentele concepten van cloud computing, waaronder cloud -implementatiemodellen, cloudservicemodellen, virtualisatie en cloudbeveiliging. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het bewustzijn van kandidaten van cloud computing -technologieën en hun vermogen om cloudservices te gebruiken, cloudbronnen te gebruiken en beveiligingsproblemen in een cloudomgeving te gebruiken, te meten.
gebruikersaccounts beheren. en machtigingen
Het beheren van gebruikersaccounts en machtigingen omvat het maken, configureren en beheren van gebruikersaccounts op verschillende systemen, zoals besturingssystemen en applicaties. Het omvat het toewijzen van geschikte machtigingen, het beheren van gebruikerstoegang en het implementeren van wachtwoordbeleid. Deze vaardigheid wordt gemeten in de test om het vermogen van kandidaten te evalueren om veilig gebruikersbeheer te garanderen, toegangscontroles af te dwingen en de integriteit van de gebruikersaccount te handhaven.
VPN en externe toegang
VPN en externe toegang Verwijst naar de kennis en het begrip van virtuele particuliere netwerken (VPN) en de mogelijkheid om externe toegang tot netwerkbronnen veilig mogelijk te maken. Dit omvat het configureren van VPN -verbindingen, het implementeren van beveiligde externe toegangsprotocollen en het beheren van netwerktoegangscontroles. Deze vaardigheid is belangrijk om in de test te meten, aangezien het het vermogen van kandidaten beoordeelt om veilige externe verbindingen tot stand te brengen, gevoelige gegevens te beschermen tijdens transmissie en ondersteuning op afstand te bieden aan gebruikers.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Technische ondersteuningstest to be based on.
Bestandsbeheer
Procesmanagement
Opdrachtregelinterface
Netwerkprotocollen
TCP/IP
DNS
Http/https
FTP
Databaseconcepten
Sql
Normalisatie
Datamodellering
Python Syntax
Lussen
Conditionals
Functie
Foutafhandeling
Bash scripting
Variabelen
Conditionals
Lussen
Cybersecurity principes
Malwaredetectie
Firewalls
Incidentrapportage
Documentatietechnieken
Actief luisteren
Effectieve communicatie
Klantenservice best practices
Analytisch denken
Logische redenering
Problemen oplossen technieken
ITIL -framework
Change Management
Probleembeheer
Gegevensback -upmethoden
Rampherstel
Cloud computing basics
SaaS
Paaas
IaaS
Gebruikersaccountbeheer
Machtigingen en toegangscontrole
VPN -configuraties
Toegang op afstand
Software -installatie en updates
Basic netwerk probleemoplossing
Gegevenscoderingsmethoden
Virtualisatieconcepten
Serviceniveau -overeenkomsten
Ticketbeheer
Service Desk -operaties

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What roles can I use the Technical Support Test for?

Technische ondersteuning specialist
Software Support Engineer
IT Operations Analyst

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Gegevensback -up- en herstelprocedures uitvoeren
Basis begrip van cloud computing
Het beheren van gebruikersaccounts en machtigingen
VPN en externe toegang configureren
Netwerkinfrastructuur ontwerpen en onderhouden
Virtuele machines configureren en oplossen
Implementatie van beveiligingsprotocollen en firewalls
Toepassingen op bedrijfsniveau implementeren en beheren
Uitvoerende kwetsbaarheidsbeoordelingen en penetratietests
Inzicht in en het oplossen van complexe netwerkproblemen

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De rekruteringsmanagers waren van mening dat ze door de technische vragen die ze tijdens de panelgesprekken stelden, konden zien welke kandidaten beter scoorden, en onderscheidden ze zich met degenen die niet zo goed scoorden. Zij zijn zeer tevreden met de kwaliteit van de kandidaten op de shortlist van de Adaface-screening.

85%

Vermindering van de screeningstijd

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Technical Support Hiring Test Veelgestelde vragen

Kan ik meerdere vaardigheden combineren in één aangepaste beoordeling?

Ja absoluut. Aangepaste beoordelingen zijn opgezet op basis van uw functiebeschrijving en bevatten vragen over alle must-have vaardigheden die u opgeeft.

Heeft u functies tegen latere of proctoring op hun plaats?

We hebben de volgende anti-cheating-functies op zijn plaats:

Niet-googelbare vragen
IP Proctoring
Web Proctoring
Webcam Proctoring
Plagiaatdetectie
Beveilig browser

Lees meer over de Proctoring -functies.

Hoe interpreteer ik testscores?

Het belangrijkste om in gedachten te houden is dat een beoordeling een eliminatietool is, geen selectietool. Een vaardighedenbeoordeling is geoptimaliseerd om u te helpen kandidaten te elimineren die niet technisch gekwalificeerd zijn voor de rol, het is niet geoptimaliseerd om u te helpen de beste kandidaat voor de rol te vinden. Dus de ideale manier om een beoordeling te gebruiken is om een drempelscore te bepalen (meestal 55%, wij helpen u benchmark) en alle kandidaten uit te nodigen die boven de drempel scoren voor de volgende interviewrondes.

Voor welk ervaringsniveau kan ik deze test gebruiken?

Elke ADAFACE -beoordeling is aangepast aan uw functiebeschrijving/ ideale kandidaatpersonage (onze experts van het onderwerp zullen de juiste vragen kiezen voor uw beoordeling uit onze bibliotheek van 10000+ vragen). Deze beoordeling kan worden aangepast voor elk ervaringsniveau.

Krijgt elke kandidaat dezelfde vragen?

Ja, het maakt het veel gemakkelijker voor u om kandidaten te vergelijken. Opties voor MCQ -vragen en de volgorde van vragen worden gerandomiseerd. We hebben anti-cheating/proctoring functies. In ons bedrijfsplan hebben we ook de optie om meerdere versies van dezelfde beoordeling te maken met vragen over vergelijkbare moeilijkheidsniveaus.