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About the test:

CSRテストは、顧客の問題を理解し、根本的な原因を特定し、効果的な解決策を決定し、共感とプロフェッショナリズムで対応する候補者の能力を評価します。このテストでは、候補者が実際のシナリオベースの質問を提供し、どの候補者が顧客中心のアプローチを持っているかを判断します。

Covered skills:

  • カスタマーサービススキル
  • 問題解決
  • 紛争解決
  • 時間管理
  • 交渉
  • コミュニケーション
  • 共感
  • 製品の知識
  • 細部への注意

9 reasons why
9 reasons why

Adaface カスタマーサービステスト is the most accurate way to shortlist 顧客サービス担当者s



Reason #1

Tests for on-the-job skills

The カスタマーサービステスト helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

  • 顧客と効果的に通信する能力
  • 共感を伴う困難な状況に対処するスキル
  • 問題を積極的に解決する能力
  • 紛争解決の習熟度
  • 製品とその機能に関する知識
  • 強力な時間管理スキル
  • 顧客のやり取りにおける細部への注意
  • Win-Winソリューションを交渉して見つける能力
Reason #2

No trick questions

no trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

これらは、10,000以上の質問のライブラリからのわずかなサンプルです。これに関する実際の質問 カスタマーサービステスト グーグルできません.

🧐 Question

Medium

Adapting Communication Styles
Communication
Adaptability
Solve
As a customer service representative, it's crucial to adapt the communication style based on the customer's persona. Analyze the data points provided from the analytical dashboard for three customers and match the appropriate communication style for each customer persona:
Customer A:

Age: 42
Profession (from LinkedIn): Financial Analyst
Browsing data: Frequently visits the website during office hours, spends an average of 45 seconds on each page, and often uses the search function to find specific information.
Previous support requests: Sent an email inquiring about product pricing and requested a quick response; started the message with "Dear Support Team."
Customer B:

Age: 67
Profession (from LinkedIn): Retired School Teacher
Browsing data: Spends a considerable amount of time on the website during evenings and weekends, primarily visiting the "Help" and "FAQ" sections. Searches for information on basic product usage and troubleshooting.
Previous support requests: Submitted a query through the website's contact form asking for help with setting up their new device; started the message with "Hello, I hope you're well. I need some assistance with my new device."
Customer C:

Age: 29
Profession (from LinkedIn): Graphic Designer
Browsing data: Visits the website late at night, frequently engages with interactive content, and shares company blog posts on social media. Searches for information on design tools and creative processes.
Previous support requests: Sent a direct message on the company's social media page asking for a software recommendation; started the message with "Hey there! 😊 I'm looking for some advice on a design tool."

Medium

Appropriate Apology
Customer Complaints
Communication
Solve
As a customer support agent for a high-end telescope manufacturing company, you receive an email from Dr. Patel regarding a telescope she purchased last month for her university's astronomy department. She mentions that during a critical observation session for their research, one of the research team members deleted the historical data by mistake because the UX was confusing. She shares this feedback with you over email.

What is an appropriate apology?
A. "We are deeply sorry that the historical data got deleted due to confusing UX during such a crucial experiment! It must be extremely frustrating for a team of dedicated researchers."

B. "Our apologies! We truly feel terrible that your team's experiment was disrupted. As a fellow academic, it's disheartening to see your colleagues face such setbacks."

C. "We are sincerely sorry for the inconvenience caused by the telescope's confusing UX. That must have been embarrassing for you."

D. "Apologies! We feel awful that your team wasn't able to use the telescope correctly for their experiments. It's fortunate, though, that they have a supportive department head to help them through this."

Easy

Toy is out of stock!
Solve
You work in a children's toy store. One afternoon you notice a customer browsing the store for 15 minutes and looking increasingly annoyed. They approach you, and ask for your help to locate a particular toy the customer wants as a gift for their kid. When you check on your computer, you come to know that the toy is currently out of stock. Which of the following responses would be the most appropriate?
A: Apologize for the toy being out of stock, and suggest that they try kidstoys.com (biggest toy store in city) or another toy store.
B: Share the toy model number, so that they can search for it quickly at another toy store.
C: Offer to order the toy for the customer. Share how long this would take, and offer to call them when the toy arrives at the store.
D: Recommend that they try the biggest branch of your store, which is a 30 min drive away.

Medium

Email on Friday evening
Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first?
A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning.

B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning.

C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday.

D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation?
A: Find a local supplier for the critical component, regardless of cost and quality.
B: Stockpile components to mitigate future disruptions.
C: Invest in developing the component in-house, regardless of the time and resources it may take.
D: Lobby with government bodies to prioritize your company's needs.
E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components.
F: Shift the burden to the production department to figure out how to handle the component shortage.
G: Initiate legal action against the current supplier for not fulfilling their contract.

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take?
A: They are both adults, wait for them to fix the issue by themselves. 
B: Pick the more competent team member's side and ask the other team member to adjust.
C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors.
D: Organize team-building activities to improve team dynamics.
E: Report the situation to your manager and ask for their advice.
F: Terminate the less competent team member from the project team, and move them to another project.
G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.

Easy

The Discrepancy
Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step?
A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data.
B: Assume it's a minor mistake and ignore it, focusing on your other tasks.
C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst.
D: Prepare an amended report and replace the existing report without informing anyone.
E: Inform the IT department about the potential data integrity issue.
F: Talk to the person who prepared the report about the discrepancy.
G: Submit a report to the senior management detailing the discrepancy.

Medium

The Medical Mix-Up
Patient Safety
Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should:
A: Assume the doctor knows best and ignore
B: Change the medication herself to a non-beta lactam drug
C: Contact the pharmacy to change the drug
D: Speak with the prescribing physician about the discrepancy
E: Consult the nurse who administered the medication
F: Immediately call the patient's family to inform them of the mistake
G: Report the case to a medical malpractice lawyer

Medium

Code language
Solve
In a new code language called Adira, 

- '4A, 2B, 9C' means 'truth is eternal'
- '9C, 2B, 8G, 3F' means 'hatred is not eternal'
- '4A, 5T, 3F, 1X' means 'truth does not change'

What is the code for 'hatred' in Adira?

Medium

Fin copied over data
Data entry
Solve
Fin copied the data from a printed sheet to the computer to upload to our server. How many attributes did they make an error in copying?
 image

Medium

Recipe Review
Solve
You are a professional chef reviewing a recipe for a cooking class you're teaching. The recipe is for a classic Margherita pizza and includes the following ingredients:

- Pizza dough
- Tomato sauce
- Mozzarella cheese
- Fresh basil
- Extra-virgin olive oil

However, when you read the step-by-step instructions, you see the following steps:

1. Preheat the oven to 475°F (245°C).
2. Roll out the pizza dough on a floured surface.
3. Spread the tomato sauce over the dough.
4. Arrange the sliced bell peppers and mushrooms evenly over the sauce.
5. Sprinkle mozzarella cheese on top.
6. Bake for 12-15 minutes until the crust is golden and the cheese is bubbly and slightly browned.
7. Remove from the oven and garnish with fresh basil and a drizzle of olive oil before serving.

What is the issue with the recipe instructions?
A: The oven temperature is set too high.
B: The pizza dough should not be rolled out on a floured surface.
C: The tomato sauce is applied in the wrong step.
D: Ingredients mentioned in the instructions are not listed in the recipe.
E: No issues were found in the recipe instructions.

Medium

Wrong data entry
Data Entry Accuracy
Error Detection
Solve
Our data entry intern was helping us out with some work over the weekend. We took a small sample from their work to check for any mistakes. Could you help us understand how many of the intern's entries contained errors?
 image

Medium

Airline Operators
Solve
Four airline operators A, B, C and D operate on a popular route between 2 cities, Rome and Venice in Italy. Airline A wanted to increase the number of seats sold, so they reduced their fares for this route. Airlines B, C, D imitated this move immediately. The general belief is that the volume of air travel between Rome and Venice would increase as a result of this. Which of the following statements, if true, would add trust to the general belief?
A: All 4 airlines see increased profits.
B: Airlines start slashing rates for other routes as well.
C: A study shows that around 80% of air travel in Italy is company sponsored.
D: A study shows that air travellers in Italy are price sensitive.

Medium

Call Gurj Clooners
Solve
 image
Folks should call Gurj Clooners if they want to:

Medium

Cigarette taxation regime
Solve
Cigarettes account for only 23% of tobacco consumption, and only 16% of 250 million tobacco consumers use cigarettes. However these 16% contribute 85% of the tax revenues to the Exchequer from the tobacco sector. The punitive cigarette taxation regime has kept the tax base narrow, and lowering taxes will expand this base. Which of these best bolsters the conclusion that lowering duties will expand the tax base?
A: The cigarette manufacturers’ association has decided to indulge in aggressive promotion.

B:  Cigarette manufacturers are lobbying for a reduction on duties.

C: There is a likelihood that tobacco consumers will shift to cigarette smoking if cigarette prices reduce.

D: An increase in duties on non-cigarette tobacco may lead to a shift in favor of cigarette smoking.

E: There is a likelihood that tobacco consumers will shift to cigarettes if cigarette prices reduce.

F: A decrease in duties on non-cigarette tobacco may lead to more tobacco consumers shifting to cigarettes. 

G: Cigarette smokers are becoming increasing aware of associated health risks.

H: Increased health warnings could reduce the tax base.

Easy

Reading Comprehension
Solve
 image
This note informs Savannah that:

A: she can purchase new toys at a discounted rate.
B: the toy store has a new collection that she can purchase from now.
C: she can sell her used toys to the store.
D: she can get used and new toys in the ongoing sale at the store.
🧐 Question🔧 Skill

Medium

Adapting Communication Styles
Communication
Adaptability

2 mins

Customer Service
Solve

Medium

Appropriate Apology
Customer Complaints
Communication

2 mins

Customer Service
Solve

Easy

Toy is out of stock!

2 mins

Customer Service
Solve

Medium

Email on Friday evening

2 mins

Situational Judgement
Solve

Medium

Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning

2 mins

Situational Judgement
Solve

Medium

Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making

2 mins

Situational Judgement
Solve

Easy

The Discrepancy

2 mins

Situational Judgement
Solve

Medium

The Medical Mix-Up
Patient Safety

2 mins

Situational Judgement
Solve

Medium

Code language

2 mins

Attention to Detail
Solve

Medium

Fin copied over data
Data entry

2 mins

Attention to Detail
Solve

Medium

Recipe Review

2 mins

Attention to Detail
Solve

Medium

Wrong data entry
Data Entry Accuracy
Error Detection

2 mins

Attention to Detail
Solve

Medium

Airline Operators

2 mins

English
Solve

Medium

Call Gurj Clooners

2 mins

English
Solve

Medium

Cigarette taxation regime

2 mins

English
Solve

Easy

Reading Comprehension

2 mins

English
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
Adapting Communication Styles
Communication
Adaptability
Customer Service
Medium2 mins
Solve
Appropriate Apology
Customer Complaints
Communication
Customer Service
Medium2 mins
Solve
Toy is out of stock!
Customer Service
Easy2 mins
Solve
Email on Friday evening
Situational Judgement
Medium2 mins
Solve
Handling Disruption in Supply Chain Management
Supply Chain Management
Risk Mitigation
Strategic Planning
Situational Judgement
Medium2 mins
Solve
Interpersonal Skill in Team Management
Conflict Resolution
Emotional Intelligence
Decision Making
Situational Judgement
Medium2 mins
Solve
The Discrepancy
Situational Judgement
Easy2 mins
Solve
The Medical Mix-Up
Patient Safety
Situational Judgement
Medium2 mins
Solve
Code language
Attention to Detail
Medium2 mins
Solve
Fin copied over data
Data entry
Attention to Detail
Medium2 mins
Solve
Recipe Review
Attention to Detail
Medium2 mins
Solve
Wrong data entry
Data Entry Accuracy
Error Detection
Attention to Detail
Medium2 mins
Solve
Airline Operators
English
Medium2 mins
Solve
Call Gurj Clooners
English
Medium2 mins
Solve
Cigarette taxation regime
English
Medium2 mins
Solve
Reading Comprehension
English
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

customers in 75 countries
Brandon

Adaface を使用することで、最初の選考プロセスを 75% 以上最適化することができ、採用担当マネージャーと人材獲得チームの両方にとって貴重な時間を解放することができました。


Brandon Lee, 人々の責任者, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment カスタマーサービステスト in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests
Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the カスタマーサービステスト from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

invite candidates
Reason #7

Detailed scorecards & benchmarks

Reason #7

Detailed scorecards & benchmarks

Along with scorecards that report the performance of the candidate in detail, you also receive a comparative analysis against the company average and industry standards.

View sample scorecard
Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

test completion rate
Reason #9

Advanced Proctoring


Learn more

About the カスタマーサービステスト

Why you should use カスタマーサービステスト?

The カスタマーサービステスト makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

  • 顧客の問い合わせと苦情を専門的かつタイムリーに処理する能力を実証する能力
  • 顧客と効果的に対話するために、書面と言葉の両方の強力なコミュニケーションスキル
  • 顧客の問題を解決し、適切なソリューションを提供するための問題解決スキルが実証されています
  • 顧客に共感し、彼らのニーズや懸念を理解する能力
  • 挑戦的な顧客とのやり取りをナビゲートするための効果的な紛争解決スキル
  • 顧客に正確で役立つ情報を提供するための詳細な製品知識
  • 複数の顧客リクエストを優先して処理するための優れた時間管理スキル
  • 顧客とのやり取りの正確かつ徹底的な文書を確保するための細部への注意
  • 顧客の懸念に対処し、相互に有益な決議に到達するための強力な交渉スキル
  • 顧客データの取り扱いと機密性の維持に習熟

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the カスタマーサービステスト?

  • カスタマーサービススキル

    カスタマーサービススキルは、顧客に積極的に耳を傾け、懸念に対処し、満足を確保するなど、顧客に並外れたサービスを提供する能力を指します。このテストでは、顧客の問い合わせを処理し、問題を効果的に解決する個人の能力を評価するためにこれらのスキルが不可欠です。これは、顧客との肯定的な関係を維持するために重要です。顧客、同僚、上司との情報、アイデア、フィードバックの交換。このテストで測定して、アイデアを明確にし、積極的に耳を傾け、コミュニケーションスタイルを適切に調整する候補者の能力を評価して、明確で効果的な顧客のやり取りを確保しています。 - 解決スキルは、複雑な状況を分析し、問題の根本原因を特定し、効果的なソリューションを開発する個人の能力に関連しています。このテストで問題解決スキルを測定することは、挑戦的な顧客の問題を評価し、タイムリーに実行可能な解決を提案する候補者の適性を判断するために重要です。

  • 共感

    共感は、他の人、特に顧客の気持ちを理解し、共有します。このテストで共感を測定することが不可欠です。感情的なレベルで顧客とつながり、理解を示し、パーソナライズされたサポートを提供する候補者の能力を決定するのに役立つため、最終的には顧客満足度と忠誠心を高めます。

  • Full list of covered topics

    The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for カスタマーサービステスト to be based on.

    顧客に挨拶します
    アクティブなリスニング
    顧客のニーズを理解する
    効果的なコミュニケーション技術
    怒り狂った顧客との対処
    顧客の苦情の処理
    製品情報の提供
    アップセリングとクロスセリング
    顧客の問題の解決
    顧客の期待の管理
    顧客の問題のエスカレート
    製品機能に関するトレーニング
    時間管理技術
    ドキュメントの細部への注意
    顧客フィードバックコレクション
    共感と感情的知性
    紛争解決戦略
    問題解決方法論
    難しい顧客の処理
    交渉技術
    製品知識評価
    カスタマーサービスソフトウェアの使用
    CRMツールを使用します
    パーソナライズされたカスタマーサービスを提供します
    カスタマーサービスのエチケットにメールしてください
    コールセンターのエチケット
    チャットサポートテクニック
    カスタマーサービスにおける効果的なチームワーク
    顧客との関係を構築します
    文化的な違いを理解する
    顧客の異議の処理
    カスタマーサービスのストレスの管理
    紛争管理スキル
    顧客の行動を理解する
    優れた顧客体験を提供します
    カスタマーサービスのマルチタスク
    時間に敏感なクエリを扱う
    データ入力の細部への注意
    顧客データとレコードの管理
    顧客の動向の分析
    カスタマーサービスのテクノロジーの変更に適応します
    顧客コミュニケーションのプロフェッショナルなトーンを維持します
    会社のポリシーと手順に関する知識
    顧客の忠誠心を理解する
    アフターセールスサポートを提供します
    顧客の生涯価値を理解する
    顧客の問題点を特定します
    クロスセラーの機会を特定します
    顧客満足度の評価
    潜在的なアップセラーの機会を特定します
    顧客請求の問題の解決
    返金リクエストの処理

What roles can I use the カスタマーサービステスト for?

  • 顧客サービス担当者
  • テクニカルサポートスペシャリスト
  • コールセンターオペレーター
  • 販売サポート担当者
  • カスタマーサクセスマネージャー
  • ヘルプデスク技術者
  • 小売アソシエイト
  • フロントデスクの受付
  • アカウントマネージャー
  • ゲストサービスコーディネーター

How is the カスタマーサービステスト customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

  • カスタマーサービスメトリックに精通し、パフォーマンスを分析および改善する能力
  • 顧客のエスカレーションを処理する経験と緊張した状況をエスカレートする能力
  • 顧客サービスに影響を与える業界固有の規制とコンプライアンス要件に関する知識
  • 顧客のニーズの変化に適応し、パーソナライズされたサービスを提供する能力
  • 複雑な顧客の問題を解決するために、機能を超えたチームと協力する能力
  • 顧客のフィードバックを利用して製品やサービスの改善を促進する専門知識
  • 顧客の期待とフォローアップの管理に熟練して、顧客満足度を確保する
  • CRMシステムを使用して顧客のやり取りを追跡し、正確なレコードを維持する習熟度
  • 冷静さを保ち、高圧の状況で作曲する能力
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採用担当者は、パネル面接中に尋ねる専門的な質問を通じて、どの候補者がより良いスコアを持っているかを判断し、スコアが低い候補者と区別できると感じました。彼らです 非常に満足 Adaface のスクリーニングで最終候補者に選ばれた候補者の質を重視します。


85%
スクリーニング時間の短縮

カスタマーサービステスト よくある質問

カスタマーサービステストとは何ですか?

カスタマーサービステストは、優れた顧客サービスを提供する個人の能力を評価する方法です。

オンラインテストでカスタマーサービススキルを評価できますか?

オンラインのカスタマーサービススキルテストは、候補者が仕事でうまくやるハードスキル(英語の習熟度、細部への注意、論理的推論)を持っているかどうか、および挑戦的なシナリオ(状況判断)の下でどのように反応するかを理解するのに役立ちます。これらのスキルの候補者を除外したら、インタビューとジョブシミュレーションに基づいて最終候補者を選択できます。

カスタマーサービスの代表者をどのように評価しますか?

このテストは、カスタマーサービスシナリオとテストテイカーがそれらをどのように処理するかに関する一連の質問で構成されています。

複数のスキルを1つのカスタム評価に組み合わせることはできますか?

そのとおり。カスタム評価は、職務内容に基づいて設定され、指定したすべての必須スキルに関する質問が含まれます。

アンチチートまたは監督の機能はありますか?

次のアンチチート機能があります。

  • グーグル不可能な質問
  • IP監督
  • Webの提案
  • ウェブカメラの監督
  • 盗作の検出
  • 安全なブラウザ

[プロクチャリング機能](https://www.adaface.com/proctoring)の詳細をご覧ください。

テストスコアを解釈するにはどうすればよいですか?

留意すべき主なことは、評価が選択ツールではなく排除ツールであることです。スキル評価が最適化され、技術的にその役割の資格がない候補者を排除するのに役立ちます。これは、役割の最良の候補者を見つけるのに役立つために最適化されていません。したがって、評価を使用する理想的な方法は、しきい値スコア(通常は55%、ベンチマークを支援します)を決定し、インタビューの次のラウンドのしきい値を超えてスコアを上回るすべての候補者を招待することです。

このテストを使用できますか?

各ADAFACE評価は、職務記述書/理想的な候補者のペルソナにカスタマイズされます(当社の主題の専門家は、10000以上の質問のライブラリからあなたの評価に適切な質問を選択します)。この評価は、あらゆる経験レベルでカスタマイズできます。

すべての候補者は同じ質問を受け取りますか?

私は候補者です。練習テストを試すことはできますか?

いいえ。残念ながら、現時点では練習テストをサポートしていません。ただし、[サンプルの質問](https://www.adaface.com/questions)を使用するには、練習できます。

このテストを使用するコストはいくらですか?

無料トライアルを受けることはできますか?

私はちょうど有料プランに移りました。カスタム評価をリクエストするにはどうすればよいですか?

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今日、最も候補者のフレンドリーなスキル評価ツールをお試しください。
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