Why you should use Technical Support Test?

The Test di supporto tecnico makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Risoluzione dei problemi di hardware e software Analizzare e risolvere i problemi di connettività della rete Conoscenza dei protocolli e degli standard di servizio IT Gestione e manutenzione di database Usando lingue di scripting come Python e Bash Implementazione di misure di sicurezza informatica Reporting e documentazione di incidenti Comunicazione efficace e servizio clienti Capacità di risoluzione dei problemi e di pensiero critico Familiarità con i processi e le procedure ITIL

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Fondamenti del sistema operativo Concetti di networking Protocolli e standard di servizio IT Gestione del database Basi del linguaggio degli scripting (Python Colpire) Comprensione dei principi della sicurezza informatica Rapporti e documentazione degli incidenti Comungo di comunicazione e servizio clienti Il pensiero di risoluzione dei problemi e critici Gestione dei processi e delle procedure ITIL Procedure di backup e recupero dei dati Conoscenza di base del cloud computing Gestione degli account utente e delle autorizzazioni VPN e accesso remoto

About the test:

Il test di supporto tecnico utilizza domande a scelta multipla per valutare la comprensione dell'infrastruttura IT, della risoluzione dei problemi e delle capacità comunicative. Copre argomenti come sistemi operativi, reti, supporto hardware e software e protocolli di servizio IT. Il test include anche sezioni sui linguaggi di scripting e scenari di supporto simulati per misurare le capacità di risoluzione dei problemi e le capacità del servizio clienti in questioni tecniche del mondo reale.

Covered skills:

Fondamenti del sistema operativo
Protocolli e standard di servizio IT
Basi del linguaggio degli scripting (Python
Comprensione dei principi della sicurezza informatica
Comungo di comunicazione e servizio clienti
Gestione dei processi e delle procedure ITIL
Conoscenza di base del cloud computing
VPN e accesso remoto

Concetti di networking
Gestione del database
Colpire)
Rapporti e documentazione degli incidenti
Il pensiero di risoluzione dei problemi e critici
Procedure di backup e recupero dei dati
Gestione degli account utente e delle autorizzazioni

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9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Specialista di supporto tecnicos

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Competente nella risoluzione dei problemi e nella risoluzione di problemi tecnici
Conoscenza della solida conoscenza dei fondamenti e dei concetti del sistema operativo
Familiarità con i protocolli di servizio IT e gli standard del settore
Esperienza nella gestione e nella query di database
Competenza nei linguaggi di scripting come Python e Bash
Comprensione dei principi e delle migliori pratiche di sicurezza informatica
Capacità di segnalare e documentare accuratamente incidenti
Ottima capacità di comunicazione e servizio clienti
Forti capacità di risoluzione dei problemi e di pensiero critico
Familiarità con i processi e le procedure ITIL
Conoscenza delle procedure di backup e recupero dei dati
Comprensione dei concetti di base del cloud computing
Capacità di gestire gli account utente e le autorizzazioni
Esperienza con VPN e tecnologie di accesso remoto

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Questi sono solo un piccolo campione della nostra biblioteca di oltre 10.000 domande. Le domande reali su questo Test di supporto tecnico sarà non googleabile.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

Con Adaface siamo stati in grado di ottimizzare il nostro processo di screening iniziale fino al 75%, liberando tempo prezioso sia per i responsabili delle assunzioni che per il nostro team di acquisizione dei talenti!

Brandon Lee, Capo del Popolo, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Test di supporto tecnico in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Test di supporto tecnico from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Test di supporto tecnico makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Risoluzione dei problemi di hardware e software
Analizzare e risolvere i problemi di connettività della rete
Conoscenza dei protocolli e degli standard di servizio IT
Gestione e manutenzione di database
Usando lingue di scripting come Python e Bash
Implementazione di misure di sicurezza informatica
Reporting e documentazione di incidenti
Comunicazione efficace e servizio clienti
Capacità di risoluzione dei problemi e di pensiero critico
Familiarità con i processi e le procedure ITIL

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

Fondamenti del sistema operativo
I fondamenti del sistema operativo si riferiscono alla conoscenza e alla comprensione dei concetti di base e delle funzionalità dei sistemi operativi. Ciò include la comprensione dei diversi tipi di sistemi operativi, file system, gestione dei processi, gestione della memoria e sicurezza. Viene misurato in questo test per valutare la capacità dei candidati di lavorare efficacemente con i sistemi operativi, risolvere i problemi ed eseguire compiti necessari per garantire la stabilità del sistema. I principi fondamentali delle reti di computer, compresi i protocolli di rete, le topologie di rete, l'indirizzo IP, il routing e la sicurezza della rete. Questa abilità è importante da misurare nel test in quanto valuta la capacità dei candidati di configurare e risolvere le connessioni di rete, identificare i problemi di rete e garantire una comunicazione efficace tra i dispositivi. I protocolli e gli standard di servizio P> IT si concentrano sulla conoscenza dei protocolli e degli standard che regolano la gestione dei servizi IT, come il framework ITIL (Information Infrastructure Library), i processi di gestione dei servizi IT e le migliori pratiche. Questa abilità è misurata nel test per valutare la comprensione dei candidati dei principi di gestione dei servizi IT e la loro capacità di allineare i servizi IT con obiettivi aziendali, garantendo una consegna efficiente e soddisfazione del cliente. > La gestione del database si riferisce alla capacità di progettare, organizzare e mantenere efficacemente i database. Include la comprensione dei modelli di database, la normalizzazione, la manipolazione dei dati, i linguaggi di query (come SQL) e l'amministrazione del database. Questa abilità è importante da misurare nel test in quanto valuta la capacità dei candidati di gestire i dati in modo efficiente, garantire l'integrità dei dati e recuperare efficacemente le informazioni dai database. <p> Nozioni di base sulla lingua di scripting comporta la comprensione dei concetti fondamentali e della sintassi di linguaggi di scripting come Python e Bash. Include la conoscenza di variabili, strutture di controllo, funzioni, gestione dei file e automazione di base. Questa abilità viene misurata nel test per valutare la capacità dei candidati di scrivere script per automatizzare le attività, eseguire compiti di amministrazione del sistema e risolvere i problemi utilizzando i linguaggi di scripting. I principi comportano conoscenza e comprensione dei principi e delle migliori pratiche fondamentali per la protezione dei sistemi informatici e dei dati dalle minacce alla sicurezza. Ciò include la comprensione di concetti come crittografia, autenticazione, controllo degli accessi, gestione della vulnerabilità e risposta agli incidenti. Questa abilità è misurata nel test per valutare la consapevolezza dei rischi per la sicurezza informatica dei candidati e la loro capacità di implementare misure di sicurezza per proteggere sistemi e dati. Si concentra sulla capacità di segnalare e documentare efficacemente incidenti o problemi. Ciò include l'acquisizione di informazioni pertinenti, l'analisi dell'incidente, la classificazione in base alla gravità e la documentazione delle misure prese per la risoluzione. Questa abilità è importante da misurare nel test in quanto valuta la capacità dei candidati di mantenere registri accurati, comunicare incidenti in modo efficace e garantire un approccio sistematico alla gestione degli incidenti. P> le capacità di comunicazione e servizio clienti comportano la capacità di comunicare efficacemente con utenti, colleghi e clienti in modo professionale. Include l'ascolto attivo, la comunicazione verbale/scritta chiara e concisa, l'empatia e le capacità di risoluzione dei problemi. Questa abilità viene misurata nel test per valutare la capacità dei candidati di fornire un supporto tecnico efficiente, affrontare le preoccupazioni dei clienti e mantenere relazioni positive con i clienti. -Solving e il pensiero critico si riferisce alla capacità di analizzare problemi complessi, identificare cause alla radice e sviluppare soluzioni efficaci. Implica ragionamento logico, capacità analitiche e capacità di pensare in modo creativo. Questa abilità è importante da misurare nel test in quanto valuta la capacità dei candidati di risolvere i problemi tecnici, prendere decisioni informate e implementare soluzioni efficaci.
Gestione dei processi e delle procedure ITIL
Gestione ITIL I processi e le procedure comporta la comprensione e l'implementazione dei processi e delle procedure definite nel framework ITIL per la gestione dei servizi IT. Ciò include la gestione delle modifiche, la gestione degli incidenti, la gestione dei problemi e la gestione del livello di servizio. Questa abilità è misurata nel test per valutare la comprensione dei candidati delle pratiche ITIL e la loro capacità di gestire i flussi di lavoro di servizio IT e fornire servizi di qualità ai clienti. Le procedure di backup e recupero si concentrano sulle conoscenze e sulle migliori pratiche per la creazione di strategie di backup, l'esecuzione di backup di dati e il recupero di dati in caso di guasti del sistema o perdita di dati. Ciò include la comprensione di diversi metodi di backup, opzioni di archiviazione di backup e tecniche di recupero. Questa abilità è misurata nel test per valutare la capacità dei candidati di garantire la disponibilità dei dati, ridurre al minimo la perdita di dati e ripristinare i sistemi in modo efficace in caso di interruzioni. La conoscenza del calcolo comporta la comprensione dei concetti fondamentali del cloud computing, inclusi modelli di distribuzione cloud, modelli di servizi cloud, virtualizzazione e sicurezza cloud. Questa abilità è importante da misurare nel test in quanto valuta la consapevolezza dei candidati sulle tecnologie del cloud computing e la loro capacità di utilizzare i servizi cloud, gestire le risorse cloud e affrontare i problemi di sicurezza in un ambiente cloud.
Gestione degli account utente e autorizzazioni
La gestione degli account e delle autorizzazioni utente comporta la creazione, la configurazione e la gestione degli account utente su vari sistemi, come sistemi operativi e applicazioni. Include l'assegnazione di autorizzazioni appropriate, la gestione dell'accesso degli utenti e l'implementazione di politiche di password. Questa abilità viene misurata nel test per valutare la capacità dei candidati di garantire una gestione sicura degli utenti, applicare controlli di accesso e mantenere l'integrità dell'account utente.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Test di supporto tecnico to be based on.
Gestione dei file
Gestione dei processi
Interfaccia della riga di comando
Protocolli di rete
TCP/IP
DNS
Http/https
Ftp
Concetti di database
SQL
Normalizzazione
Modellazione dei dati
Sintassi di Python
Loop
Condizionali
Funzioni
Gestione degli errori
Bash Scripting
Variabili
Condizionali
Loop
Principi di sicurezza informatica
Rilevamento di malware
Firewall
Rapporti sugli incidenti
Tecniche di documentazione
Ascolto attivo
Comunicazione effettiva
Best practice del servizio clienti
Pensiero analitico
Ragionamento logico
Tecniche di risoluzione dei problemi
Framework Itil
Cambio gestione
Gestione dei problemi
Metodi di backup dei dati
Recupero di disastro
Nozioni di base sul cloud computing
Saas
Paa
Iaas
Gestione dell'account utente
Autorizzazioni e controllo degli accessi
Configurazioni VPN
Strumenti di accesso remoto
Installazione del software e aggiornamenti
Risoluzione dei problemi di base della rete
Metodi di crittografia dei dati
Concetti di virtualizzazione
Accordi a livello di servizio
Gestione dei biglietti
Operazioni di servizio

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What roles can I use the Technical Support Test for?

Specialista di supporto tecnico
Ingegnere di supporto software
Analista delle operazioni IT

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Esecuzione di procedure di backup e recupero dei dati
Comprensione di base del cloud computing
Gestione degli account utente e delle autorizzazioni
Configurazione di VPN e accesso remoto
Progettazione e manutenzione dell'infrastruttura di rete
Configurazione e risoluzione dei problemi di macchine virtuali
Implementazione di protocolli di sicurezza e firewall
Distribuzione e gestione delle applicazioni a livello aziendale
Eseguire valutazioni di vulnerabilità e test di penetrazione
Comprensione e risoluzione di problemi di rete complessi

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I responsabili delle assunzioni hanno ritenuto che, attraverso le domande tecniche poste durante le interviste del panel, erano in grado di individuare quali candidati avevano ottenuto i punteggi migliori e di differenziarli da quelli che non avevano ottenuto altrettanto punteggio. Sono altamente soddisfatto con la qualità dei candidati selezionati con lo screening Adaface.

85%

Riduzione del tempo di screening

Visualizza il caso di studio completo

Technical Support Hiring Test Domande frequenti

Posso combinare più competenze in una valutazione personalizzata?

Si assolutamente. Le valutazioni personalizzate sono impostate in base alla descrizione del tuo lavoro e includeranno domande su tutte le competenze indispensabili che specificate.

Hai in atto delle caratteristiche anti-cheat o procuratore?

Abbiamo in atto le seguenti caratteristiche anti-cheat:

Domande non googiche
Proctoring IP
procuratore web
Proctor di webcam
Rilevamento del plagio
Sicuro browser

Leggi di più sulle caratteristiche di procuratore.

Come interpreto i punteggi dei test?

La cosa principale da tenere a mente è che una valutazione è uno strumento di eliminazione, non uno strumento di selezione. Una valutazione delle competenze è ottimizzata per aiutarti a eliminare i candidati che non sono tecnicamente qualificati per il ruolo, non è ottimizzato per aiutarti a trovare il miglior candidato per il ruolo. Quindi il modo ideale per utilizzare una valutazione è decidere un punteggio di soglia (in genere il 55%, ti aiutiamo a benchmark) e invitiamo tutti i candidati che segnano al di sopra della soglia per i prossimi round di intervista.

Per quale livello di esperienza posso usare questo test?

Ogni valutazione di Adaface è personalizzata per la descrizione del tuo lavoro/ personaggio del candidato ideale (i nostri esperti in materia sceglieranno le domande giuste per la tua valutazione dalla nostra biblioteca di oltre 10000 domande). Questa valutazione può essere personalizzata per qualsiasi livello di esperienza.

Ogni candidato riceve le stesse domande?

Sì, ti rende molto più facile confrontare i candidati. Le opzioni per le domande MCQ e l'ordine delle domande sono randomizzate. Abbiamo anti-cheatri/procuratore in atto. Nel nostro piano aziendale, abbiamo anche la possibilità di creare più versioni della stessa valutazione con questioni di difficoltà simili.