Adaface is committed in adhering to GDPR policies. You can read about our approach to GDPR here. Following are FAQs to help our clients and candidates.
Clients/ Organizations/ Users with Adaface account
What data do we collect?
When a candidate begins an assessment session initiated by a Adaface client, we store following candidate's information on behalf of our client:
- Email address
- First and last name
- Phone number
- Optional at the client's discretion: last school attended, academic degree, major, programming experience, resume, and a link to profile (GitHub, LinkedIn, etc)
If the user uses Adaface client account for inviting candidates to assessments, we store following information:
- Email address
- Phone number
We also collect: Cookies, Usage data and geographic position through third party tools like Google Analytics. This data is not mapped to a specific individual and analyzed only as a whole.
Who is responsible for candidate data?
Adaface client that administers the assessment owns the data of all candidates that took the assessment. The responsibility of updating and deleting all candidate data when requested by a candidate lies with the client. Adaface provides our clients with necessary support (customer support/ product features) to carry out any such requests however the company wants to.
How long is candidate data stored?
Depends on the contract with our client. By default, we store data until it's explicitly removed. But we provide provisions to setup a periodic data removal process for our clients on a contract-to-contract basis. However, we always support data deletion through requests sent to firstname.lastname@example.org for all of our clients. We delete data at the specified/ requested time by our clients with an additional grace period.
Who has access to candidate data?
- Clients that administer the assessment
- Candidate through requests to Client
- Adaface internal team only when a support request is raised by the Client and data access is necessary to support such request
Which roles/ permissions are required for employees of client to have access to candidate data?
All users of a client account with roles - Candidates Admin, Tests Admin, Super Admin has access to candidate reports.
How do clients request candidate data to be deleted?
For enterprise users with specific contracts, they can delete the candidate entry using 'delete' action in candidates view. Read here to know more.
Furthermore, you can email us at email@example.com with list of candidates data to be deleted. You can also contact your Adaface Customer Success Manager for such requests.
How to access audit logs?
Adaface maintains logs of all actions that are state changing as well as unpermissoned actions for troubleshooting and security. Super Admins of a client account can view the audit logs from their dashboard. Any further processing requests of audit logs should be routed through firstname.lastname@example.org or your Adaface Customer Success Manager.
Can deleted data be reinstated?
How to edit candidate data?
For editing candidate data, please contact us at email@example.com with details about the request.
Candidates who took Adaface technical chat
Can I delete/ edit/ view/ access my test attempt or personal information?
Adaface is a assessment provider and the data of the technical chat including the scorecard is owned by our client who administered the assessment. Please contact the client who administered the assessment directly to request deletion of your data. You can visit here to check all the attempts you have given. If you require any help in making such requests, please feel free to contact us at firstname.lastname@example.org.