Adaface follows thorough processes on managing customer accounts. Here are few details to admins on how different aspects of an account lifecycle work:

Account creation

Adaface client accounts can be created when a client a signup for a free account on our website or provisioned by Adaface Success Manager after contract between Adaface and the client is signed. We also provide provisioned accounts for internal pilots on-request. As much as possible, we strive to maintain pilot accounts to have same features as fully provisioned Adaface accounts. New Adaface accounts come with following:

  • Agreed upon users/ employees of client company with respective roles/ permissions
  • Signed-up user for free trial with super admin access
  • Free trial assessments (decided by Adaface team and can be changed from time to time)
  • Agreed upon assessments (checkout our library of 700+ assessments)
  • Agreed upon enterprise features
  • Agreed upon ATS integrations
  • Client onboarding process (We offer a seamless onboarding experience for our customers to manage change management. You can read more about it here)
  • Depending on contract, a dedicated Success Manager
  • Each account comes with agreed upon invites and assessment credits
  • Knowledge-base for self-pased learning
  • Recruiters master documentation

Account Management

Throughout the course of account management, client is provided with all the features/ support required for seamless Adaface usage. These include,

Account deletion

We offer a way for clients to return to a free account without losing their data. This helps companies resume their state once they decide to use Adaface again. For cases, when a proper deletion is needed:

  • Contract closure
  • Data export (if applicable)
  • Data deletion
  • Feedback
  • Account closure

Customers are to route account deletion requests through their Adaface Success Manager or ada@adaface.com. Once an account is deleted, we cannot retrieve any data back. Its a permanent change.