Why you should use Technical Support Test?

The Test de support technique makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Dépannage des problèmes matériels et logiciels Analyser et résoudre les problèmes de connectivité réseau Connaissance des protocoles et normes de service informatique Gérer et maintenir des bases de données Utilisation de langages de script tels que Python et Bash Mise en œuvre des mesures de cybersécurité Reportage et documentation des incidents Communication efficace et service client Compétences de résolution de problèmes et de pensée critique Familiarité avec les processus et procédures ITIL

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Fondamentaux du système d'exploitation Concepts de réseautage Protocoles et normes de service informatique Gestion de base de données Les bases de la langue des scripts (Python Frapper) Comprendre les principes de cybersécurité Reportage et documentation des incidents Compétences de communication et de service à la clientèle Résolution de problèmes et pensée critique Gestion des processus et procédures ITIL Procédures de sauvegarde et de récupération des données Connaissances de base du cloud computing Gestion des comptes d'utilisateurs et des autorisations VPN et accès à distance

About the test:

Le test de support technique utilise des questions à choix multiples pour évaluer la compréhension de l'infrastructure informatique, du dépannage et des compétences en communication. Il couvre des sujets tels que les systèmes d'exploitation, le réseautage, la prise en charge du matériel et des logiciels, et des protocoles de services informatiques. Le test comprend également des sections sur les langages de script et des scénarios de support simulés pour mesurer les capacités de résolution de problèmes et les compétences en service à la clientèle dans les problèmes techniques du monde réel.

Covered skills:

Fondamentaux du système d'exploitation
Protocoles et normes de service informatique
Les bases de la langue des scripts (Python
Comprendre les principes de cybersécurité
Compétences de communication et de service à la clientèle
Gestion des processus et procédures ITIL
Connaissances de base du cloud computing
VPN et accès à distance

Concepts de réseautage
Gestion de base de données
Frapper)
Reportage et documentation des incidents
Résolution de problèmes et pensée critique
Procédures de sauvegarde et de récupération des données
Gestion des comptes d'utilisateurs et des autorisations

Preview this test

Voir l'échantillon

9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Spécialiste du support techniques

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Compétent dans le dépannage et la résolution des problèmes techniques
Connaissance solide des fondamentaux et concepts du système d'exploitation
Familiarité avec les protocoles de service informatique et les normes de l'industrie
Expérience dans la gestion des bases de données et la requête
Maîtrise des langages de script comme Python et Bash
Compréhension des principes de cybersécurité et des meilleures pratiques
Capacité à signaler et documenter avec précision les incidents
Excellentes compétences en communication et en service à la clientèle
Fortes capacités de résolution de problèmes et de pensée critique
Familiarité avec les processus et procédures ITIL
Connaissance des procédures de sauvegarde des données et de récupération
Compréhension des concepts de base du cloud computing
Capacité à gérer les comptes d'utilisateurs et les autorisations
Expérience avec VPN et technologies d'accès à distance

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

Preview this test

Voir l'échantillon

Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Ce ne sont qu'un petit échantillon de notre bibliothèque de plus de 10 000 questions. Les questions réelles à ce sujet Test de support technique ne sera pas googleable.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Solve
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Solve
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Solve
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Solve
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Solve
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Solve
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Solve
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Solve
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Solve
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

Avec Adaface, nous avons pu optimiser notre processus de sélection initiale de plus de 75 %, libérant ainsi un temps précieux tant pour les responsables du recrutement que pour notre équipe d'acquisition de talents !

Brandon Lee, Chef du personnel, Love, Bonito

Preview this test

Voir l'échantillon

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Test de support technique in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Test de support technique from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

Voir l'échantillon

Preview this test

Voir l'échantillon

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

Learn more

Preview this test

Voir l'échantillon

About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Test de support technique makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Dépannage des problèmes matériels et logiciels
Analyser et résoudre les problèmes de connectivité réseau
Connaissance des protocoles et normes de service informatique
Gérer et maintenir des bases de données
Utilisation de langages de script tels que Python et Bash
Mise en œuvre des mesures de cybersécurité
Reportage et documentation des incidents
Communication efficace et service client
Compétences de résolution de problèmes et de pensée critique
Familiarité avec les processus et procédures ITIL

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

Concepts de réseautage
Les concepts de réseautage impliquent la compréhension de la compréhension Les principes fondamentaux des réseaux informatiques, y compris les protocoles de réseau, les topologies de réseau, l'adresse IP, le routage et la sécurité du réseau. Cette compétence est importante à mesurer dans le test car elle évalue la capacité des candidats à configurer et à dépanner les connexions réseau, à identifier les problèmes de réseau et à garantir une communication efficace entre les appareils.
Protocoles de services informatiques et normes </H4> < P> Les protocoles et normes de services informatiques se concentrent sur la connaissance des protocoles et des normes qui régissent la gestion des services informatiques, tels que l'ITIL (Bibliothèque d'infrastructure des technologies de l'information), les processus de gestion des services informatiques et les meilleures pratiques. Cette compétence est mesurée dans le test pour évaluer la compréhension des candidats sur les principes de gestion des services informatiques et leur capacité à aligner les services informatiques avec des objectifs commerciaux, en assurant une livraison et une satisfaction client efficaces. </p> <h4> Gestion de la base de données </h4> <p > La gestion des bases de données fait référence à la capacité de concevoir, organiser et maintenir efficacement les bases de données. Il comprend la compréhension des modèles de base de données, la normalisation, la manipulation des données, les langages de requête (tels que SQL) et l'administration de la base de données. Cette compétence est importante à mesurer dans le test car elle évalue la capacité des candidats à gérer efficacement les données, à assurer l'intégrité des données et à récupérer efficacement les informations de données. <p> Les bases du langage des scripts impliquent la compréhension des concepts fondamentaux et de la syntaxe des langages de script tels que Python et Bash. Il comprend la connaissance des variables, des structures de contrôle, des fonctions, de la gestion des fichiers et de l'automatisation de base. Cette compétence est mesurée dans le test pour évaluer la capacité des candidats à écrire des scripts pour automatiser les tâches, effectuer des tâches d'administration du système et résoudre des problèmes à l'aide de langages de script. </p> <h4> Comprendre les principes de cybersécurité
Comprendre la cybersécurité de la cybersécurité Les principes impliquent la connaissance et la compréhension des principes fondamentaux et des meilleures pratiques pour protéger les systèmes informatiques et les données contre les menaces de sécurité. Cela comprend la compréhension des concepts tels que le chiffrement, l'authentification, le contrôle d'accès, la gestion de la vulnérabilité et la réponse aux incidents. Cette compétence est mesurée dans le test pour évaluer la sensibilisation des candidats aux risques de cybersécurité et leur capacité à mettre en œuvre des mesures de sécurité pour protéger les systèmes et les données.
Reportation et documentation des incidents
Reportation et documentation des incidents se concentre sur la capacité de signaler et de documenter efficacement les incidents ou les problèmes informatiques. Cela comprend la capture d'informations pertinentes, l'analyse de l'incident, les catégoriser en fonction de la gravité et la documentation des mesures prises pour la résolution. Cette compétence est importante à mesurer dans le test car elle évalue la capacité des candidats à maintenir des enregistrements précis, à communiquer efficacement les incidents et à garantir une approche systématique de la gestion des incidents.
Compétences de communication et de service client </h4> < P> Les compétences en communication et en service client impliquent la possibilité de communiquer efficacement avec les utilisateurs, les collègues et les clients de manière professionnelle. Il comprend l'écoute active, la communication verbale / écrite claire et concise, l'empathie et les compétences de résolution de problèmes. Cette compétence est mesurée dans le test pour évaluer la capacité des candidats à fournir un support technique efficace, à répondre aux préoccupations des clients et à maintenir des relations positives avec les clients. </p> <h4> résolution de problèmes et pensée critique
Problème -Le résolution et la pensée critique se réfère à la capacité d'analyser des problèmes complexes, d'identifier les causes profondes et de développer des solutions efficaces. Cela implique un raisonnement logique, des compétences analytiques et la capacité de penser de manière créative. Cette compétence est importante à mesurer dans le test car elle évalue la capacité des candidats à résoudre les problèmes techniques, à prendre des décisions éclairées et à mettre en œuvre des solutions efficaces.
Gestion des processus et procédures ITIL
Gestionn ITIL Les processus et procédures consistent à comprendre et à mettre en œuvre les processus et procédures définis dans le cadre ITIL pour la gestion des services informatiques. Cela comprend la gestion du changement, la gestion des incidents, la gestion des problèmes et la gestion du niveau de service. Cette compétence est mesurée dans le test pour évaluer la compréhension par les candidats des pratiques ITIL et leur capacité à gérer les flux de travail de service informatique et à fournir des services de qualité aux clients.
Procédures de sauvegarde et de récupération des données
Data Les procédures de sauvegarde et de récupération se concentrent sur les connaissances et les meilleures pratiques pour créer des stratégies de sauvegarde, effectuer des sauvegardes de données et récupérer des données en cas d'échecs système ou de perte de données. Cela comprend la compréhension des différentes méthodes de sauvegarde, des options de stockage de sauvegarde et des techniques de récupération. Cette compétence est mesurée dans le test pour évaluer la capacité des candidats à assurer la disponibilité des données, à minimiser la perte de données et à restaurer efficacement les systèmes en cas de perturbations.
Connaissances de base du cloud computing
Cloud de base Les connaissances informatiques consistent à comprendre les concepts fondamentaux du cloud computing, y compris les modèles de déploiement de cloud, les modèles de services cloud, la virtualisation et la sécurité du cloud. Cette compétence est importante à mesurer dans le test car elle évalue la sensibilisation des candidats aux technologies du cloud computing et leur capacité à utiliser les services cloud, à gérer les ressources cloud et à répondre aux problèmes de sécurité dans un environnement cloud.
Gérer les comptes d'utilisateurs et les autorisations
Gestion des comptes d'utilisateurs et des autorisations impliquent la création, la configuration et la gestion des comptes d'utilisateurs sur divers systèmes, tels que les systèmes d'exploitation et les applications. Il comprend l'attribution des autorisations appropriées, la gestion de l'accès des utilisateurs et la mise en œuvre des politiques de mot de passe. Cette compétence est mesurée dans le test pour évaluer la capacité des candidats à assurer la gestion sécurisée des utilisateurs, à appliquer les contrôles d'accès et à maintenir l'intégrité du compte utilisateur.
VPN et accès à distance
VPN et accès à distance fait référence aux connaissances et à la compréhension des réseaux privés virtuels (VPN) et à la capacité d'activer l'accès à distance aux ressources réseau en toute sécurité. Cela comprend la configuration des connexions VPN, la mise en œuvre des protocoles d'accès à distance sécurisés et la gestion des contrôles d'accès au réseau. Cette compétence est importante à mesurer dans le test car elle évalue la capacité des candidats à établir des connexions à distance sécurisées, à protéger les données sensibles pendant la transmission et à fournir une prise en charge à distance aux utilisateurs.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Test de support technique to be based on.
Gestion de fichiers
La gestion des processus
Interface de ligne de commande
Protocoles de réseau
TCP / IP
DNS
Http / https
FTP
Concepts de base de données
SQL
Normalisation
La modélisation des données
Syntaxe python
Boucles
Conditionnels
Les fonctions
La gestion des erreurs
Script bash
Variables
Conditionnels
Boucles
Principes de cybersécurité
Détection de logiciels malveillants
Pare-feu
Rapports d'incidents
Techniques de documentation
Écoute active
Communication efficace
Meilleures pratiques du service client
Pensée analytique
Raisonnement logique
Techniques de dépannage
ITIL Framework
Gestion du changement
Gestion des problèmes
Méthodes de sauvegarde des données
Reprise après sinistre
Bases du cloud computing
SaaS
Paas
Iaas
Gestion des comptes d'utilisateurs
Autorisation et contrôle d'accès
Configurations VPN
Outils d'accès à distance
Installation et mises à jour du logiciel
Dépannage du réseau de base
Méthodes de chiffrement des données
Concepts de virtualisation
Accords de Niveau de Service
Gestion des billets
Opérations de bureau de service

Preview this test

Voir l'échantillon

What roles can I use the Technical Support Test for?

Spécialiste du support technique
Ingénieur de support logiciel
Analyste des opérations informatiques

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Effectuer des procédures de sauvegarde et de récupération de données
Compréhension de base du cloud computing
Gestion des comptes d'utilisateurs et des autorisations
Configuration de VPN et d'accès à distance
Concevoir et maintenir l'infrastructure réseau
Configuration et dépannage des machines virtuelles
Mise en œuvre des protocoles de sécurité et des pare-feu
Déploiement et gestion des applications au niveau de l'entreprise
Effectuer des évaluations de vulnérabilité et des tests de pénétration
Comprendre et résoudre les problèmes de réseau complexes

Preview this test

Voir l'échantillon

Les responsables du recrutement ont estimé que grâce aux questions techniques qu'ils ont posées lors des entretiens avec le panel, ils étaient en mesure de déterminer quels candidats avaient obtenu de meilleurs scores et de se différencier de ceux qui avaient obtenu de moins bons résultats. Ils sont très satisfait avec la qualité des candidats présélectionnés lors de la sélection Adaface.

85%

réduction du temps de dépistage

Voir l'étude de cas complète

Technical Support Hiring Test FAQ

Puis-je combiner plusieurs compétences en une seule évaluation personnalisée?

Oui absolument. Les évaluations personnalisées sont configurées en fonction de votre description de poste et comprendront des questions sur toutes les compétences indispensables que vous spécifiez.

Avez-vous en place des fonctionnalités anti-chétion ou de proctorisation?

Nous avons les fonctionnalités anti-modification suivantes en place:

Questions non googléables
IP Proctoring
Proctoring Web
Proctoring webcam
Détection du plagiat
navigateur sécurisé

En savoir plus sur les fonctionnalités de Proctoring.

Comment interpréter les résultats des tests?

La principale chose à garder à l'esprit est qu'une évaluation est un outil d'élimination, pas un outil de sélection. Une évaluation des compétences est optimisée pour vous aider à éliminer les candidats qui ne sont pas techniquement qualifiés pour le rôle, il n'est pas optimisé pour vous aider à trouver le meilleur candidat pour le rôle. Ainsi, la façon idéale d'utiliser une évaluation consiste à décider d'un score de seuil (généralement 55%, nous vous aidons à bencher) et à inviter tous les candidats qui marquent au-dessus du seuil pour les prochains cycles d'entrevue.

Pour quel niveau d'expérience puis-je utiliser ce test?

Chaque évaluation ADAFACE est personnalisée à votre description de poste / Persona de candidats idéaux (nos experts en la matière choisiront les bonnes questions pour votre évaluation de notre bibliothèque de 10000+ questions). Cette évaluation peut être personnalisée pour tout niveau d'expérience.

Chaque candidat reçoit-il les mêmes questions?

Oui, cela vous permet de comparer les candidats. Les options pour les questions du MCQ et l'ordre des questions sont randomisées. Nous avons Anti-Cheating / Proctoring en place. Dans notre plan d'entreprise, nous avons également la possibilité de créer plusieurs versions de la même évaluation avec des questions de niveaux de difficulté similaires.

Je suis candidat. Puis-je essayer un test de pratique?

Non. Malheureusement, nous ne soutenons pas les tests de pratique pour le moment. Cependant, vous pouvez utiliser nos exemples de questions pour la pratique.