Why you should use Technical Support Test?

The Prueba de soporte técnico makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects: Solución de problemas de hardware y software Análisis y resolución de problemas de conectividad de red Conocimiento de protocolos y estándares de servicio de TI Gestión y mantenimiento de bases de datos Uso de idiomas de secuencias de comandos como Python y Bash Implementación de medidas de ciberseguridad Informes y documentos de incidentes Comunicación efectiva y servicio al cliente Habilidades de resolución de problemas y pensamiento crítico Familiaridad con los procesos y procedimientos de ITIL

Technical Support Test

Q: What topics are covered in the Technical Support Test?

Fundamentos del sistema operativo Conceptos de redes Protocolos y estándares de servicio Gestión de base de datos Conceptos básicos de lenguaje de secuencias de comandos (Python Intento) Comprender los principios de ciberseguridad Informes de incidentes y documentación Habilidades de comunicación y servicio al cliente Resolución de problemas y pensamiento crítico Manejo de procesos y procedimientos de ITIL Procedimientos de copia de seguridad y recuperación de datos Conocimiento básico de computación en la nube Administración de cuentas y permisos de usuarios VPN y acceso remoto

About the test:

La prueba de soporte técnico utiliza preguntas de opción múltiple para evaluar la comprensión de la infraestructura de TI, la resolución de problemas y las habilidades de comunicación. Cubre temas como sistemas operativos, redes, soporte de hardware y software, y protocolos de servicios de TI. La prueba también incluye secciones sobre lenguajes de secuencias de comandos y escenarios de soporte simulados para medir las habilidades de resolución de problemas y las habilidades de servicio al cliente en problemas técnicos del mundo real.

Covered skills:

Fundamentos del sistema operativo
Protocolos y estándares de servicio
Conceptos básicos de lenguaje de secuencias de comandos (Python
Comprender los principios de ciberseguridad
Habilidades de comunicación y servicio al cliente
Manejo de procesos y procedimientos de ITIL
Conocimiento básico de computación en la nube
VPN y acceso remoto

Conceptos de redes
Gestión de base de datos
Intento)
Informes de incidentes y documentación
Resolución de problemas y pensamiento crítico
Procedimientos de copia de seguridad y recuperación de datos
Administración de cuentas y permisos de usuarios

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9 reasons why

Adaface Technical Support Assessment Test is the most accurate way to shortlist Especialista de Soporte Técnicos

Reason #1

Tests for on-the-job skills

The Technical Support Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates at the first step of the hiring process.

The test screens for the following skills that hiring managers look for in candidates:

Competente para solucionar problemas y resolver problemas técnicos
Conocimiento sólido de los fundamentos y conceptos del sistema operativo
Familiaridad con los protocolos de servicios de TI y los estándares de la industria
Experiencia en gestión de bases de datos y consultas
Competencia en idiomas de secuencias de comandos como Python y Bash
Comprensión de los principios de ciberseguridad y las mejores prácticas
Capacidad para informar con precisión y documentar incidentes
Excelentes habilidades de comunicación y servicio al cliente
Fuertes habilidades de resolución de problemas y pensamiento crítico
Familiaridad con los procesos y procedimientos de ITIL
Conocimiento de los procedimientos de respaldo y recuperación de datos
Comprensión de los conceptos básicos de computación en la nube
Capacidad para administrar cuentas de usuario y permisos
Experiencia con VPN y tecnologías de acceso remoto

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

View sample questions

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface

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Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

How we design questions

Estas son solo una pequeña muestra de nuestra biblioteca de más de 10,000 preguntas. Las preguntas reales sobre esto Prueba de soporte técnico no se puede obtener.

🧐 Question
Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
Medium DNS Propagation Troubleshooting DNS Web Hosting	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
Medium SSH Port Change Linux SSH Server Configuration	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
Medium Email on Friday evening	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
Easy The Discrepancy	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
Medium The Medical Mix-Up Patient Safety	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill
	Easy Configuring Load Balancing Load Balancing Web Hosting Server Configuration	2 mins Technical Support	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	Medium DNS Propagation Troubleshooting DNS Web Hosting	2 mins Technical Support	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	Medium SSH Port Change Linux SSH Server Configuration	2 mins Technical Support	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Medium Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	2 mins Technical Support	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Medium Email on Friday evening	2 mins Situational Judgement	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Medium Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	2 mins Situational Judgement	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Medium Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	2 mins Situational Judgement	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	Easy The Discrepancy	2 mins Situational Judgement	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	Medium The Medical Mix-Up Patient Safety	2 mins Situational Judgement	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	Configuring Load Balancing Load Balancing Web Hosting Server Configuration	Technical Support	Easy	2 mins	Try practice test
A client has a high-traffic website that is currently hosted on a single server. To ensure high availability and to distribute the load across multiple servers, they have decided to implement a load balancing solution. The client has set up two additional servers identical to the original one, and all three servers are configured to serve the website. They have also set up a load balancer and updated their DNS records so that the website's domain now points to the load balancer. Now, the client approaches you to verify the configuration. While reviewing the setup, you discover that the client hasn't configured session persistence (also known as sticky sessions) on their load balancer. Which of the following are potential issues the client might face due to the lack of session persistence? A: Users may experience slower website load times. B: User sessions might be lost, causing them to be logged out unexpectedly. C: The load balancer may not distribute traffic evenly across the servers. D: The website may not be accessible if one of the servers goes down. E: Users may not be able to establish a secure connection to the website.
	DNS Propagation Troubleshooting DNS Web Hosting	Technical Support	Medium	2 mins	Try practice test
You are a technical support specialist and a client contacts you reporting they are unable to access their website after changing their domain's DNS records to point to a new web host. They receive an error message stating the server's IP address could not be found. Upon investigation, you determine that: 1. The client made the DNS changes 24 hours ago. 2. The client's device is unable to resolve the domain to the new IP address. 3. Other devices in the client's local network also can't access the website. 4. The client is able to access other websites without issues. 5. Using an external tool, you find that DNS propagation has completed in most parts of the world. Given these facts, what should the client do to resolve the issue? A: Wait for another 24 hours for DNS propagation to complete. B: Update the domain's DNS records again. C: Reset the router and clear the DNS cache on their devices. D: Contact the new web host and ask them to check their server configuration. E: Change the domain's DNS records to point to the old web host.
	SSH Port Change Linux SSH Server Configuration	Technical Support	Medium	2 mins	Try practice test
A client's Linux server has been experiencing brute force attacks on their SSH service. To reduce the risk of successful attacks, the client wants to change the default SSH port from 22 to a non-standard port. The client updates the /etc/ssh/sshd_config file on the server and changes the line `#Port 22` to `Port 2222`. They then save and close the file. What should the client do next to apply the changes and start using the new SSH port? A: Restart the network service using the command `service network restart`. B: Reboot the entire server using the command `reboot`. C: There's no need to do anything; the changes will take effect immediately. D: Run the command `ssh -p 2222` to start using the new port. E: Restart the SSH service using the command `service sshd restart`.
	Web Page Load Speed Web Performance Web Hosting Network Troubleshooting	Technical Support	Medium	2 mins	Try practice test
As a technical support specialist, a client approaches you with a concern that their website's load time is considerably slow. They mention that their users are reporting load times of up to 20 seconds. They request your help in troubleshooting the issue. You perform the following steps to investigate: 1. You access the website from your location and it loads within 3 seconds. 2. You use a web performance testing tool that tests the website from various locations globally and the average load time reported is 5 seconds. 3. You review the website's code and find it to be optimized with no obvious performance issues. 4. The client's website is hosted on a server located in London. Given this information, which of the following is most likely causing the slow load times reported by the users? A: The website is experiencing high traffic volumes. B: The server needs to be upgraded to a more powerful one. C: The users are located far from the server location. D: The website's code is inefficient and needs to be optimized. E: The server's network connection is unreliable.
	Email on Friday evening	Situational Judgement	Medium	2 mins	Try practice test
Emily spent the entire week at a client's site as part of the accounting team. Emily is just about to leave for the weekend, when she notices that there is an email from another small, but growing client that they have been working closely for the past 3 months. Emily has a good professional relationship with Rebecca, who sent the email. Rebecca has a question, which she needs an urgent response to. Answering the question in detail will require Emily to access a number of files in her own office. What should Emily do first? A: Reply immediately that she needs more information before she can respond in detail, and that she will do it first thing on Monday morning. B: Rebecca will have gotten an out of office (OOO) response, so she can leave it for now and respond first thing on Monday morning. C: Call Rebecca to find out by when they need the information. If they need it right away, Emily can go to office, give the required details and provide a more detailed response on Monday. D: Reply to the email immediately, based on the information Emily has already and assure Rebecca that she will double check and send over a more detailed response first thing on Monday.
	Handling Disruption in Supply Chain Management Supply Chain Management Risk Mitigation Strategic Planning	Situational Judgement	Medium	2 mins	Try practice test
You are the Head of Supply Chain for a large automobile manufacturer. Your supply chain is highly globalized, with key components sourced from various international suppliers. Recently, a significant geopolitical event has caused disruption to the supply of a critical component sourced from a particular region, causing production delays. You need to quickly resolve this issue while also planning for future disruptions. How should you approach this situation? A: Find a local supplier for the critical component, regardless of cost and quality. B: Stockpile components to mitigate future disruptions. C: Invest in developing the component in-house, regardless of the time and resources it may take. D: Lobby with government bodies to prioritize your company's needs. E: Seek alternative international suppliers, renegotiate contracts with a risk mitigation clause, and invest in dual sourcing for critical components. F: Shift the burden to the production department to figure out how to handle the component shortage. G: Initiate legal action against the current supplier for not fulfilling their contract.
	Interpersonal Skill in Team Management Conflict Resolution Emotional Intelligence Decision Making	Situational Judgement	Medium	2 mins	Try practice test
You are the team leader of a project team in a software development company. Your team consists of experienced and talented individuals. However, two of your team members, Alice and Bob, are frequently having disagreements, which is affecting the team's morale and overall productivity. The disagreements seem to stem from a clash in their working styles. Alice is very detail-oriented and likes to plan ahead while Bob is more spontaneous and likes to tackle problems as they come. You need to address this issue to ensure the project deadlines are met. What approach would you take? A: They are both adults, wait for them to fix the issue by themselves. B: Pick the more competent team member's side and ask the other team member to adjust. C: Have a private conversation with both Alice and Bob separately, to give feedback on their behaviors. D: Organize team-building activities to improve team dynamics. E: Report the situation to your manager and ask for their advice. F: Terminate the less competent team member from the project team, and move them to another project. G: Organize a meeting with both Alice and Bob, facilitating a discussion where they understand each other's perspectives and find a middle ground.
	The Discrepancy	Situational Judgement	Easy	2 mins	Try practice test
You are a data analyst for a marketing agency. While reviewing the quarterly reports, you notice a discrepancy in the sales data for a major client. The total sales for the quarter, as per the report, are $200,000. However, when you add up the monthly sales data given in the same report, the total is $210,000. The senior analyst is already preparing to present this report to the client. What is your next step? A: Immediately inform the senior analyst about the discrepancy and offer to recalculate all the data. B: Assume it's a minor mistake and ignore it, focusing on your other tasks. C: Cross-verify the data with the original data source before bringing it to the attention of the senior analyst. D: Prepare an amended report and replace the existing report without informing anyone. E: Inform the IT department about the potential data integrity issue. F: Talk to the person who prepared the report about the discrepancy. G: Submit a report to the senior management detailing the discrepancy.
	The Medical Mix-Up Patient Safety	Situational Judgement	Medium	2 mins	Try practice test
Sarah, a hospital administrator, was reviewing the medication administration records of patients. She came across a patient, Mr. Brown, who was reported to have an allergy to Penicillin. However, she noticed that the same patient was prescribed Amoxicillin for a bacterial infection. Knowing that both Penicillin and Amoxicillin are from the same drug family - beta-lactams, she should: A: Assume the doctor knows best and ignore B: Change the medication herself to a non-beta lactam drug C: Contact the pharmacy to change the drug D: Speak with the prescribing physician about the discrepancy E: Consult the nurse who administered the medication F: Immediately call the patient's family to inform them of the mistake G: Report the case to a medical malpractice lawyer

Reason #4

1200+ customers in 75 countries

Con Adaface, pudimos optimizar nuestro proceso de selección inicial en más de un 75 %, liberando un tiempo precioso tanto para los gerentes de contratación como para nuestro equipo de adquisición de talentos.

Brandon Lee, jefe de personas, Love, Bonito

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Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment Prueba de soporte técnico in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Science behind Adaface tests

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the Prueba de soporte técnico from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & benchmarks

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Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About the Technical Support Online Test

Why you should use Pre-employment Technical Support Test?

The Prueba de soporte técnico makes use of scenario-based questions to test for on-the-job skills as opposed to theoretical knowledge, ensuring that candidates who do well on this screening test have the relavant skills. The questions are designed to covered following on-the-job aspects:

Solución de problemas de hardware y software
Análisis y resolución de problemas de conectividad de red
Conocimiento de protocolos y estándares de servicio de TI
Gestión y mantenimiento de bases de datos
Uso de idiomas de secuencias de comandos como Python y Bash
Implementación de medidas de ciberseguridad
Informes y documentos de incidentes
Comunicación efectiva y servicio al cliente
Habilidades de resolución de problemas y pensamiento crítico
Familiaridad con los procesos y procedimientos de ITIL

Once the test is sent to a candidate, the candidate receives a link in email to take the test. For each candidate, you will receive a detailed report with skills breakdown and benchmarks to shortlist the top candidates from your pool.

What topics are covered in the Technical Support Test?

Fundamentos del sistema operativo
Los fundamentos del sistema operativo se refieren al conocimiento y la comprensión de los conceptos y funcionalidades básicas de los sistemas operativos. Esto incluye comprender los diferentes tipos de sistemas operativos, sistemas de archivos, gestión de procesos, gestión de memoria y seguridad. Se mide en esta prueba para evaluar la capacidad de los candidatos para trabajar de manera efectiva con los sistemas operativos, solucionar los problemas y realizar las tareas necesarias para garantizar la estabilidad del sistema. Los principios fundamentales de las redes informáticas, incluidos los protocolos de red, las topologías de red, el direccionamiento IP, el enrutamiento y la seguridad de la red. Es importante medir esta habilidad en la prueba, ya que evalúa la capacidad de los candidatos para configurar y solucionar problemas de conexiones de red, identificar problemas de red y garantizar una comunicación efectiva entre los dispositivos.
Protocolos y estándares de servicios de TI </h4> < P> Los protocolos y estándares de servicios de TI se centran en el conocimiento de los protocolos y los estándares que rigen la gestión de servicios de TI, como el marco de la Biblioteca de ITIL (Biblioteca de infraestructura de tecnología de la información), los procesos de gestión de servicios de TI y las mejores prácticas. Esta habilidad se mide en la prueba para evaluar la comprensión de los candidatos de los principios de gestión de servicios de TI y su capacidad para alinear los servicios de TI con los objetivos comerciales, asegurando la entrega eficiente y la satisfacción del cliente. > La gestión de la base de datos se refiere a la capacidad de diseñar, organizar y mantener bases de datos de manera efectiva. Incluye la comprensión de los modelos de bases de datos, la normalización, la manipulación de datos, los idiomas de consulta (como SQL) y la administración de la base de datos. Es importante medir esta habilidad en la prueba, ya que evalúa la capacidad de los candidatos para administrar los datos de manera eficiente, garantizar la integridad de los datos y recuperar información de las bases de datos de manera efectiva. </p> <h4> Basos de lenguaje de secuencias de comandos (Python, Bash)
Conceptos básicos del lenguaje de secuencias de comandos implica comprender los conceptos fundamentales y la sintaxis de los lenguajes de secuencias de comandos como Python y Bash. Incluye conocimiento de variables, estructuras de control, funciones, manejo de archivos y automatización básica. Esta habilidad se mide en la prueba para evaluar la capacidad de los candidatos para escribir scripts para automatizar tareas, realizar tareas de administración del sistema y resolver problemas utilizando lenguajes de secuencias de comandos.
Comprender los principios de seguridad cibernética
Comprender la ciberseguridad Los principios implican el conocimiento y la comprensión de los principios fundamentales y las mejores prácticas para proteger los sistemas informáticos y los datos de las amenazas de seguridad. Esto incluye comprender conceptos como cifrado, autenticación, control de acceso, gestión de vulnerabilidad y respuesta a incidentes. Esta habilidad se mide en la prueba para evaluar la conciencia de los candidatos sobre los riesgos de ciberseguridad y su capacidad para implementar medidas de seguridad para proteger los sistemas y datos.
Informes de incidentes y documentación
Informes de incidentes y documentación Se centra en la capacidad de informar y documentar efectivamente incidentes o problemas. Esto incluye capturar información relevante, analizar el incidente, clasificarlo de acuerdo con la gravedad y documentar los pasos tomados para la resolución. Esta habilidad es importante medir en la prueba, ya que evalúa la capacidad de los candidatos para mantener registros precisos, comunicar incidentes de manera efectiva y garantizar un enfoque sistemático para la gestión de incidentes.
habilidades de comunicación y servicio al cliente </h4> < P> Las habilidades de comunicación y servicio al cliente implican la capacidad de comunicarse efectivamente con usuarios, colegas y clientes de manera profesional. Incluye una escucha activa, comunicación verbal/escrita clara y concisa, empatía y habilidades de resolución de problemas. Esta habilidad se mide en la prueba para evaluar la capacidad de los candidatos para proporcionar soporte técnico eficiente, abordar las preocupaciones de los clientes y mantener relaciones positivas con los clientes. </p> <h4> Resolución de problemas y pensamiento crítico
Problema -La resolución y pensamiento crítico se refiere a la capacidad de analizar problemas complejos, identificar causas raíz y desarrollar soluciones efectivas. Implica un razonamiento lógico, habilidades analíticas y la capacidad de pensar creativamente. Es importante medir esta habilidad en la prueba, ya que evalúa la capacidad de los candidatos para solucionar problemas técnicos, tomar decisiones informadas e implementar soluciones efectivas.
Manejo de procesos y procedimientos de ITIL
Manejo de ITIL Los procesos y procedimientos implican comprender e implementar los procesos y procedimientos definidos en el marco de ITIL para la gestión de servicios de TI. Esto incluye gestión de cambios, gestión de incidentes, gestión de problemas y gestión de nivel de servicio. Esta habilidad se mide en la prueba para evaluar la comprensión de los candidatos de las prácticas de ITIL y su capacidad para manejar los flujos de trabajo de servicio de TI y brindar servicios de calidad a los clientes.
Procedimientos de copia de seguridad y recuperación de datos
Datos Los procedimientos de copia de seguridad y recuperación se centran en el conocimiento y las mejores prácticas para crear estrategias de copia de seguridad, realizar copias de seguridad de datos y recuperar datos en caso de fallas del sistema o pérdida de datos. Esto incluye comprender diferentes métodos de respaldo, opciones de almacenamiento de respaldo y técnicas de recuperación. Esta habilidad se mide en la prueba para evaluar la capacidad de los candidatos para garantizar la disponibilidad de datos, minimizar la pérdida de datos y restaurar los sistemas de manera efectiva en caso de interrupciones.
Conocimiento básico de computación en la nube
Nube básica El conocimiento informático implica comprender los conceptos fundamentales de la computación en la nube, incluidos los modelos de implementación de la nube, los modelos de servicio en la nube, la virtualización y la seguridad en la nube. Esta habilidad es importante medir en la prueba, ya que evalúa la conciencia de los candidatos sobre las tecnologías de computación en la nube y su capacidad para utilizar servicios en la nube, administrar recursos en la nube y abordar las preocupaciones de seguridad en un entorno en la nube.
y los permisos
La gestión de cuentas y permisos de usuarios implica crear, configurar y administrar cuentas de usuario en varios sistemas, como sistemas operativos y aplicaciones. Incluye asignar permisos apropiados, administrar el acceso al usuario e implementar políticas de contraseña. Esta habilidad se mide en la prueba para evaluar la capacidad de los candidatos para garantizar la gestión segura de los usuarios, hacer cumplir los controles de acceso y mantener la integridad de la cuenta del usuario.
VPN y acceso remoto
VPN y acceso remoto se refiere al conocimiento y la comprensión de las redes privadas virtuales (VPN) y a la capacidad de permitir el acceso remoto a los recursos de red de forma segura. Esto incluye configurar conexiones VPN, implementar protocolos de acceso remoto seguros y administrar controles de acceso a la red. Es importante medir esta habilidad en la prueba, ya que evalúa la capacidad de los candidatos para establecer conexiones remotas seguras, proteger los datos confidenciales durante la transmisión y proporcionar soporte remoto a los usuarios.
Full list of covered topics
The actual topics of the questions in the final test will depend on your job description and requirements. However, here's a list of topics you can expect the questions for Prueba de soporte técnico to be based on.
Gestión de archivos
Gestión de proceso
Interfaz de línea de comandos
Protocolos de red
TCP/IP
DNS
Http/https
Ftp
Conceptos de base de datos
Sql
Normalización
Modelado de datos
Sintaxis de pitón
Bucles
Condicional
Funciones
Manejo de errores
Scripting de bash
Variables
Condicional
Bucles
Principios de ciberseguridad
Detección de malware
Cortafuegos
Informe de incidentes
Técnicas de documentación
Escucha activa
Comunicación efectiva
Las mejores prácticas del servicio al cliente
Pensamiento analítico
Razonamiento logico
Técnicas de solución de problemas
Marco de ITIL
Gestión del cambio
Gestión de problemas
Métodos de respaldo de datos
Recuperación de desastres
Conceptos básicos de computación en la nube
SaaS
PaaS
IaaS
Administración de cuentas de usuario
Permisos y control de acceso
Configuraciones de VPN
Herramientas de acceso remoto
Instalación y actualizaciones de software
Solución de problemas de red básica
Métodos de cifrado de datos
Conceptos de virtualización
Acuerdos de Nivel de Servicio
Gestión de entradas
Operaciones de mesa de servicio

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What roles can I use the Technical Support Test for?

Especialista de Soporte Técnico
Ingeniero de soporte de software
Analista de operaciones de TI

How is the Technical Support Test customized for senior candidates?

For intermediate/ experienced candidates, we customize the assessment questions to include advanced topics and increase the difficulty level of the questions. This might include adding questions on topics like

Realización de procedimientos de copia de seguridad y recuperación de datos
Comprensión básica de la computación en la nube
Administración de cuentas y permisos de usuarios
Configuración de VPN y acceso remoto
Diseño y mantenimiento de la infraestructura de red
Configuración y solución de problemas de máquinas virtuales
Implementación de protocolos de seguridad y firewalls
Implementación y administración de aplicaciones de nivel empresarial
Realizar evaluaciones de vulnerabilidad y pruebas de penetración
Comprender y resolver problemas de red complejos

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Los gerentes de contratación sintieron que a través de las preguntas técnicas que hicieron durante las entrevistas del panel, pudieron decir qué candidatos tenían mejores puntajes y diferenciarse de aquellos que no obtuvieron tan buenos puntajes. Ellos son altamente satisfecho con la calidad de los candidatos preseleccionados con la selección de Adaface.

85%

Reducción en el tiempo de detección

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Technical Support Hiring Test Preguntas frecuentes

¿Puedo combinar múltiples habilidades en una evaluación personalizada?

Si, absolutamente. Las evaluaciones personalizadas se configuran en función de la descripción de su trabajo e incluirán preguntas sobre todas las habilidades imprescindibles que especifique.

¿Tiene alguna característica anti-trato o procuración en su lugar?

Tenemos las siguientes características anti-trate en su lugar:

Preguntas no postradas
Procuración de IP
Procedor web
Procedores de cámara web
Detección de plagio
navegador seguro

Lea más sobre las funciones de procuración.

¿Cómo interpreto los puntajes de las pruebas?

Lo principal a tener en cuenta es que una evaluación es una herramienta de eliminación, no una herramienta de selección. Una evaluación de habilidades está optimizada para ayudarlo a eliminar a los candidatos que no están técnicamente calificados para el rol, no está optimizado para ayudarlo a encontrar el mejor candidato para el papel. Por lo tanto, la forma ideal de usar una evaluación es decidir un puntaje umbral (generalmente del 55%, lo ayudamos a comparar) e invitar a todos los candidatos que obtienen un puntaje por encima del umbral para las próximas rondas de la entrevista.

¿Para qué nivel de experiencia puedo usar esta prueba?

Cada evaluación de AdaFace está personalizada para su descripción de trabajo/ persona candidata ideal (nuestros expertos en la materia elegirán las preguntas correctas para su evaluación de nuestra biblioteca de más de 10000 preguntas). Esta evaluación se puede personalizar para cualquier nivel de experiencia.

¿Cada candidato tiene las mismas preguntas?

Sí, te hace mucho más fácil comparar los candidatos. Las opciones para las preguntas de MCQ y el orden de las preguntas son aleatorizados. Tenemos características anti-trato/procuración en su lugar. En nuestro plan empresarial, también tenemos la opción de crear múltiples versiones de la misma evaluación con cuestiones de niveles de dificultad similares.