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ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Test is preferred by recruiters to assess on-the-job skills of candidates before an interview. It reduces technical screening time by 80% by enabling employers to identify qualified candidates.

Covered skills:

  • IT Service Continuity Plan
  • Release Management Process
  • Service Desk
  • Service Capacity Management
See all covered skills

9 reasons why
9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers



Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

  • ITIL Foundation/Expert certification
  • Experience managing Asset and Configuration management in a multi-vendor setup across geography
  • Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
  • Knowledge of Infra, networking, storage, cloud, database
  • Knowledge of design principles and fundamentals of architecture
  • Understanding of performance engineering
  • Knowledge of quality processes and estimation techniques
  • Basic understanding of project domain
  • Good understanding of SDLC and agile methodologies
  • Awareness of latest technologies and trends
  • Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->
Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Estas son solo una pequeña muestra de nuestra biblioteca de más de 10,000 preguntas. Las preguntas reales sobre esto ITIL (Information Technology Infrastructure Library) Test no se puede obtener.

🧐 Question

Easy

ITIL Inventory Principle
Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?
A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical
🧐 Question🔧 Skill

Easy

ITIL Inventory Principle
2 mins
ITIL
Solve
🧐 Question🔧 Skill💪 Difficulty⌛ Time
ITIL Inventory Principle
ITIL
Easy2 mins
Solve
Reason #4

1200+ customers in 75 countries

Brandon

Con Adaface, pudimos optimizar nuestro proceso de detección inicial en más del 75%, ¡liberando un tiempo precioso tanto para los gerentes de contratación como para nuestro equipo de adquisición de talentos por igual!


Brandon Lee, Jefe de personas, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring


About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

  • Writing test cases and scenarios based on the specifications
  • Translating functional / nonfunctional requirements to systems requirements
  • Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

  • Configuration Manager
  • IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)
ITIL Lifecycle
4 Ps
Service Value System
Guiding Principles
Design and Transition
Service Value Chain
Engage
Service Operation
Availability
Agreed Service Time
Downtime
Service-Level-Agreement (SLA)
Corporate SLAs
Customer SLAs
Service SLAs
Service Portfolio
Service Catalog
Service Pipeline
Service Request
Internal Service Providers
External Service Providers
Shared Services
Standard Change
Configuration Item
Warranty
Service Desk
IT asset
Problem and Problem Management
Proactive Problem Management
Reactive Problem Management
Utility
Incidents
Problems
Known Errors
Workaround
Change Management
Emergency Changes
Change Enablement
Change Request
Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle
Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model
Incident Management
Service Request Management
Supplier Management
Continual Improvement Model
Deployment Management Practice
Singapore government logo

Los gerentes de contratación sintieron que a través de las preguntas técnicas que hicieron durante las entrevistas del panel, pudieron decir qué candidatos tenían mejores puntajes, y diferenciados con aquellos que no obtuvieron puntajes también. Son altamente satisfecho con la calidad de los candidatos preseleccionados con la proyección de Adaface.


85%
Reducción en el tiempo de detección

Preguntas frecuentes

¿Puedo combinar múltiples habilidades en una evaluación personalizada?

Si, absolutamente. Las evaluaciones personalizadas se configuran en función de la descripción de su trabajo e incluirán preguntas sobre todas las habilidades imprescindibles que especifique.

¿Tiene alguna característica anti-trato o procuración en su lugar?

Tenemos las siguientes características anti-trate en su lugar:

  • Preguntas no postradas
  • Procuración de IP
  • Procedor web
  • Procedores de cámara web
  • Detección de plagio
  • navegador seguro

Lea más sobre las funciones de procuración.

¿Cómo interpreto los puntajes de las pruebas?

Lo principal a tener en cuenta es que una evaluación es una herramienta de eliminación, no una herramienta de selección. Una evaluación de habilidades está optimizada para ayudarlo a eliminar a los candidatos que no están técnicamente calificados para el rol, no está optimizado para ayudarlo a encontrar el mejor candidato para el papel. Por lo tanto, la forma ideal de usar una evaluación es decidir un puntaje umbral (generalmente del 55%, lo ayudamos a comparar) e invitar a todos los candidatos que obtienen un puntaje por encima del umbral para las próximas rondas de la entrevista.

¿Para qué nivel de experiencia puedo usar esta prueba?

Cada evaluación de AdaFace está personalizada para su descripción de trabajo/ persona candidata ideal (nuestros expertos en la materia elegirán las preguntas correctas para su evaluación de nuestra biblioteca de más de 10000 preguntas). Esta evaluación se puede personalizar para cualquier nivel de experiencia.

¿Cada candidato tiene las mismas preguntas?

Sí, te hace mucho más fácil comparar los candidatos. Las opciones para las preguntas de MCQ y el orden de las preguntas son aleatorizados. Tenemos características anti-trato/procuración en su lugar. En nuestro plan empresarial, también tenemos la opción de crear múltiples versiones de la misma evaluación con cuestiones de niveles de dificultad similares.

Soy candidato. ¿Puedo probar una prueba de práctica?

No. Desafortunadamente, no apoyamos las pruebas de práctica en este momento. Sin embargo, puede usar nuestras preguntas de muestra para la práctica.

¿Cuál es el costo de usar esta prueba?

Puede consultar nuestros planes de precios.

¿Puedo obtener una prueba gratuita?

Sí, puede registrarse gratis y previsualice esta prueba.

Me acabo de mudar a un plan pagado. ¿Cómo puedo solicitar una evaluación personalizada?

Aquí hay una guía rápida sobre cómo solicitar una evaluación personalizada en Adaface.

Join 1200+ companies in 75+ countries.
Pruebe la herramienta de evaluación de habilidades más amigables para los candidatos hoy en día.
Ready to use the Adaface ITIL (Information Technology Infrastructure Library) Test ?
Ready to use the Adaface ITIL (Information Technology Infrastructure Library) Test ?
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40 min tests.
No trick questions.
Accurate shortlisting.
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