ITIL (Information Technology Infrastructure Library) Test

About the test:

The ITIL (Information Technology Infrastructure Library) Online Test uses scenario-based multiple choice questions to evaluate candidates on their knowledge and understanding of ITIL, service strategy, service design, service transition, service operation, and continual service improvement. The test aims to determine candidates' ability to apply ITIL principles and practices to real-world scenarios, as well as their familiarity with ITIL terminology, concepts, and processes.

Covered skills:

IT Service Continuity Plan
Release Management Process
Configuration Management Plan
Capacity Management

Service Desk
Service Capacity Management
Problem Management
IT Financial Management

See all covered skills

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9 reasons why

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers

Reason #1

Tests for on-the-job skills

The ITIL (Information Technology Infrastructure Library) Test helps recruiters and hiring managers identify qualified candidates from a pool of resumes, and helps in taking objective hiring decisions. It reduces the administrative overhead of interviewing too many candidates and saves time by filtering out unqualified candidates.

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

ITIL Foundation/Expert certification
Experience managing Asset and Configuration management in a multi-vendor setup across geography
Experience with Asset and configuration and General SIAM (Service Integration And Management) Functions
Knowledge of Infra, networking, storage, cloud, database
Knowledge of design principles and fundamentals of architecture
Understanding of performance engineering
Knowledge of quality processes and estimation techniques
Basic understanding of project domain
Good understanding of SDLC and agile methodologies
Awareness of latest technologies and trends
Logical thinking and problem solving skills

The insights generated from this assessment can be used by recruiters and hiring managers to identify the best candidates for the ITIL Manager/Developer roles. Anti-cheating features enable you to be comfortable with conducting assessments online. The ITIL Manager/Developer test is ideal for helping recruiters identify which candidates have the skills to do well on the job.

Reason #2

No trick questions

Traditional assessment tools use trick questions and puzzles for the screening, which creates a lot of frustration among candidates about having to go through irrelevant screening assessments.

The main reason we started Adaface is that traditional pre-employment assessment platforms are not a fair way for companies to evaluate candidates. At Adaface, our mission is to help companies find great candidates by assessing on-the-job skills required for a role.

Why we started Adaface ->

Reason #3

Non-googleable questions

We have a very high focus on the quality of questions that test for on-the-job skills. Every question is non-googleable and we have a very high bar for the level of subject matter experts we onboard to create these questions. We have crawlers to check if any of the questions are leaked online. If/ when a question gets leaked, we get an alert. We change the question for you & let you know.

Dies sind nur ein kleines Beispiel aus unserer Bibliothek mit mehr als 10.000 Fragen. Die tatsächlichen Fragen dazu ITIL (Information Technology Infrastructure Library) Test wird nichtgänger sein.

🧐 Question
Easy ITIL Inventory Principle	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

Easy

ITIL Inventory Principle

Solve

City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario?

A: Focus on value
B: Collaborate and promote visibility
C: Start where you are
D: Keep it simple and practical

	🧐 Question	🔧 Skill
	Easy ITIL Inventory Principle	2 mins ITIL	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

Easy

ITIL Inventory Principle

2 mins

ITIL

Solve

	🧐 Question	🔧 Skill	💪 Difficulty	⌛ Time
	ITIL Inventory Principle	ITIL	Easy	2 mins	Solve
City Mont school is looking to build a service to automatically fulfill food coupon orders for the staff members. Currently food coupons are filled manually by the cafeteria head once an order is received from a staff member by copy-pasting the coupon number from a spreadsheet into an email template and sending the emails out to the staff members. To automate this process, the project lead first takes an inventory of current services, procedures and processes that are being used by the cafeteria head to see if it is possible to reuse them. What guiding principle best describes this scenario? A: Focus on value B: Collaborate and promote visibility C: Start where you are D: Keep it simple and practical

🧐 Question

🔧 Skill

💪 Difficulty

⌛ Time

ITIL Inventory Principle

ITIL

Easy

2 mins

Solve

Reason #4

1200+ customers in 75 countries

Mit Adaface konnten wir unseren ersten Screening -Prozess um über 75%optimieren und die wertvolle Zeit sowohl für Einstellungsmanager als auch für unser Talentakquisitionsteam gleichermaßen freien!

Brandon Lee, Leiter der Menschen, Love, Bonito

Reason #5

Designed for elimination, not selection

The most important thing while implementing the pre-employment ITIL (Information Technology Infrastructure Library) Test in your hiring process is that it is an elimination tool, not a selection tool. In other words: you want to use the test to eliminate the candidates who do poorly on the test, not to select the candidates who come out at the top. While they are super valuable, pre-employment tests do not paint the entire picture of a candidate’s abilities, knowledge, and motivations. Multiple easy questions are more predictive of a candidate's ability than fewer hard questions. Harder questions are often "trick" based questions, which do not provide any meaningful signal about the candidate's skillset.

Reason #6

1 click candidate invites

Email invites: You can send candidates an email invite to the ITIL (Information Technology Infrastructure Library) Test from your dashboard by entering their email address.

Public link: You can create a public link for each test that you can share with candidates.

API or integrations: You can invite candidates directly from your ATS by using our pre-built integrations with popular ATS systems or building a custom integration with your in-house ATS.

Reason #7

Detailed scorecards & comparative results

Reason #8

High completion rate

Adaface tests are conversational, low-stress, and take just 25-40 mins to complete.

This is why Adaface has the highest test-completion rate (86%), which is more than 2x better than traditional assessments.

Reason #9

Advanced Proctoring

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About ITIL Manager/Developer Roles

ITIL provides a set of practices that help organizations across the world improve their business services. It helps improve service delivery and customer satisfaction, reduce costs, among other benefits.

According to the ITIL® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes, maintaining the change schedule and projected service outage, and coordinating interfaces between change management and other processes.

Typical ITIL Manager/Developer responsibilities include:

Writing test cases and scenarios based on the specifications
Translating functional / nonfunctional requirements to systems requirements
Designing and coding complex programs

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

Configuration Manager
IT Infrastructure Manager - ITIL

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

Information Technology Service Management (ITSM)

ITIL Lifecycle

4 Ps

Service Value System

Guiding Principles

Design and Transition

Service Value Chain

Engage

Service Operation

Availability

Agreed Service Time

Downtime

Service-Level-Agreement (SLA)

Corporate SLAs

Customer SLAs

Service SLAs

Service Portfolio

Service Catalog

Service Pipeline

Service Request

Internal Service Providers

External Service Providers

Shared Services

Standard Change

Configuration Item

Warranty

Service Desk

IT asset

Problem and Problem Management

Proactive Problem Management

Reactive Problem Management

Utility

Incidents

Problems

Known Errors

Workaround

Change Management

Emergency Changes

Change Enablement

Change Request

Service Request

Used for the control and continuous improvement of products and processes

Plan-do-check-act (PDCA) cycle

Post Implementation Review

Helps identify different roles and responsibilities with ease during a project

RACI model

Incident Management

Service Request Management

Supplier Management

Continual Improvement Model

Deployment Management Practice

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Die Einstellungsmanager waren der Ansicht, dass sie durch die technischen Fragen, die sie während der Panel -Interviews gestellt hatten, erkennen konnten, welche Kandidaten bessere Punktzahlen hatten, und sich von denen unterschieden, die nicht so gut erzielten. Sie sind Sehr zufrieden Mit der Qualität der Kandidaten, die mit dem Adaface -Screening in die engere Wahl gezogen wurden.

85%

Verringerung der Screening -Zeit

Volle Fallstudie anzeigen

FAQs

Kann ich mehrere Fähigkeiten zu einer benutzerdefinierten Bewertung kombinieren?

Ja absolut. Basierend auf Ihrer Stellenbeschreibung werden benutzerdefinierte Bewertungen eingerichtet und enthalten Fragen zu allen von Ihnen angegebenen Must-Have-Fähigkeiten.

Haben Sie Anti-Cheating- oder Proctoring-Funktionen?

Wir haben die folgenden Anti-Cheating-Funktionen:

Nicht-Googling-Fragen
IP -Verbreitung
Web -Verbreitung
Webcam -Proctoring
Plagiaterkennung
sicherer Browser

Lesen Sie mehr über die Proctoring -Funktionen.

Wie interpretiere ich die Testergebnisse?

Die wichtigste Sache, die Sie beachten sollten, ist, dass eine Bewertung ein Eliminierungswerkzeug ist, kein Auswahlwerkzeug. Eine Bewertung der Qualifikationsbewertung wird optimiert, um Ihnen zu helfen, Kandidaten zu beseitigen, die technisch nicht für die Rolle qualifiziert sind. Sie ist nicht optimiert, um Ihnen dabei zu helfen, den besten Kandidaten für die Rolle zu finden. Die ideale Möglichkeit, eine Bewertung zu verwenden, besteht also darin, einen Schwellenwert zu entscheiden (in der Regel 55%, wir helfen Ihnen bei der Benchmark) und alle Kandidaten einladen, die für die nächsten Interviewrunden über dem Schwellenwert punkten.

Für welche Erfahrung kann ich diesen Test verwenden?

Jede Adaface -Bewertung ist an Ihre Stellenbeschreibung/ ideale Kandidatenpersönlichkeit angepasst (unsere Experten für Fache werden die richtigen Fragen für Ihre Bewertung aus unserer Bibliothek mit über 10000 Fragen auswählen). Diese Einschätzung kann für jede Erfahrungsstufe angepasst werden.

Bekommt jeder Kandidat die gleichen Fragen?

Ja, es macht es Ihnen viel einfacher, Kandidaten zu vergleichen. Optionen für MCQ -Fragen und die Reihenfolge der Fragen werden randomisiert. Wir haben Anti-Cheating/Proctoring Funktionen. In unserem Unternehmensplan haben wir auch die Möglichkeit, mehrere Versionen derselben Bewertung mit Fragen mit ähnlichen Schwierigkeitsgraden zu erstellen.

Ich bin ein Kandidat. Kann ich einen Übungstest ausprobieren?

Nein, leider unterstützen wir derzeit keine Übungstests. Sie können jedoch unsere Beispielfragen zur Praxis verwenden.

Was kostet die Verwendung dieses Tests?

Sie können unsere Preispläne überprüfen.

Kann ich eine kostenlose Testversion erhalten?

Ja, Sie können sich kostenlos anmelden und eine Vorschau dieses Tests.

Ich bin gerade zu einem bezahlten Plan gezogen. Wie kann ich eine benutzerdefinierte Bewertung anfordern?

Hier finden Sie eine kurze Anleitung zu wie Sie eine benutzerdefinierte Bewertung anfordern auf Adaface.

Preview this test

Ansicht der Probe Scorecard

ITIL (Information Technology Infrastructure Library) Test

Adaface ITIL (Information Technology Infrastructure Library) Test is the most accurate way to shortlist Configuration Managers

Tests for on-the-job skills

The Adaface ITIL test screens candidates for the typical skills recruiters look for ITIL Manager/Developer roles:

No trick questions

Non-googleable questions

1200+ customers in 75 countries

Designed for elimination, not selection

1 click candidate invites

Detailed scorecards & comparative results

High completion rate

Advanced Proctoring

About ITIL Manager/Developer Roles

Typical ITIL Manager/Developer responsibilities include:

What roles can I use the ITIL (Information Technology Infrastructure Library) Test for?

What topics are covered in the ITIL (Information Technology Infrastructure Library) Test?

FAQs

Kann ich mehrere Fähigkeiten zu einer benutzerdefinierten Bewertung kombinieren?

Haben Sie Anti-Cheating- oder Proctoring-Funktionen?

Wie interpretiere ich die Testergebnisse?

Für welche Erfahrung kann ich diesen Test verwenden?

Bekommt jeder Kandidat die gleichen Fragen?

Ich bin ein Kandidat. Kann ich einen Übungstest ausprobieren?

Was kostet die Verwendung dieses Tests?

Kann ich eine kostenlose Testversion erhalten?

Ich bin gerade zu einem bezahlten Plan gezogen. Wie kann ich eine benutzerdefinierte Bewertung anfordern?

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