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Recruitment Chatbots: Exploring the Use Cases of Chatbots in Recruitment

Pragnesh Anekal

October 19, 2023

Picture this: a digital sidekick that not only assists you in attracting top-notch talent but also engages with candidates in a way that leaves them smiling from ear to ear. With recruitment chatbots, you'll be riding the wave of innovation, revolutionizing the way you find and connect with the perfect fit for your team.

But what exactly can these clever chatbots do? From pre-screening candidates and answering frequently asked questions to scheduling interviews and providing timely updates, they've got it all covered.

According to this study, by 2027, the revenue generated from the chatbot industry is expected to be worth around $454.8 million.

In this post, let's look at how these chatbots transform recruitment, one conversation at a time.

What is a recruitment chatbot?

Think of recruitment chatbots as a virtual assistant for your HR team.

A recruitment chatbot is an AI-powered tool designed to automate various aspects of the hiring process. It engages with candidates through various channels, screens them to determine their suitability for the position, and may schedule interviews with qualified candidates.

How have chatbots changed recruitment?

According to SHRM, 58% of surveyed job seekers said they were “fairly to extremely comfortable” interacting with chatbots to answer questions during the application and interview process.

  • Enhanced candidate engagement: Chatbots provide immediate and personalized interactions with candidates, increasing engagement and responsiveness.
  • Improved efficiency and time savings: Chatbots automate repetitive tasks, such as initial screening and FAQs, saving time for recruiters.
  • Increased application completion rates: By providing real-time guidance and assistance, chatbots can help candidates complete their applications successfully.
  • Enhanced candidate satisfaction: Chatbots offer round-the-clock support and timely communication, improving the overall candidate experience. According to a survey by CareerBuilder, 58% of candidates felt chatbots were useful for providing feedback throughout the application process, enhancing their satisfaction and reducing uncertainty.

With improved candidate experience through chatbots, more candidates are completing the application resulting in more applications altogether, as shown below:

With and without chatbots graph

How do recruitment chatbots assist you?

When it comes to recruiting, you want to ditch the boring stuff and focus on finding top-notch talent. By automating those repetitive and mind-numbing tasks, you'll save valuable time.

You can use that extra time to make sure you're hiring the absolute best candidates without compromising on quality. It's a win-win situation.

Estimates predict that chatbots can automate upto 80% of top-of-funnel recruiting activities.

Here are some areas where recruitment chatbots excel:

Automated candidate screening

Imagine having a trusty digital assistant that tirelessly assesses applicant qualifications, ensuring you're only presented with the cream of the crop. That's exactly what automated candidate screening chatbots bring to the table. These tech-savvy companions use natural language processing to scan resumes, cover letters, and application forms, providing you with a curated shortlist of the most promising candidates.

Companies leveraging chatbots in their recruitment processes have reported approximately 50% cost savings compared to traditional recruitment methods.

Chatbots analyze keywords, skills, and qualifications, comparing them against your job requirements with lightning speed and accuracy. You'll receive a ranked list of potential matches, highlighting those who closely align with your needs, allowing you to focus your attention on the top contenders.

24/7 candidate support

Another use case for chatbots in recruitment is providing 24/7 candidate support. In today's job market, candidates expect prompt and efficient communication from prospective employers. However, with limited staff and resources, it can be challenging for HR teams to provide round-the-clock support. This is where chatbots come in.

According to this Careerbuilder study, 81 percent of job seekers say employers communicating continuous status updates would greatly improve their overall experience.

By leveraging chatbots, HR teams can provide candidates with instant responses to their queries, regardless of the time of day. Chatbots can handle a range of candidate inquiries, from general questions about the company and job requirements to more specific inquiries about the status of their application.

Conversational assessments

You know how time-consuming it can be to go through every application manually, right? That's where chatbots come in handy.

You can program chatbots to ask specific questions and assess candidate responses based on objective criteria. It's like having your own little interview bot! These chatbots can also administer assessments to evaluate skills and abilities, from simple quizzes to more complex challenges. Plus, they can give feedback in real time.

Adaface Screening

For example, at Adaface, we have Ada, a conversational assessment chatbot designed to help automate the first-round interview process.

By engaging candidates in a natural conversation, Ada creates a more relaxed and comfortable environment for candidates to showcase their skills and personality.

Here's what some candidates have said about their experience with Ada:

candidate feedback adaface

Who doesn't want to enhance the candidate experience and make high-quality hires? If that's what you're aiming for, then you absolutely need to explore our library of pre-employment assessments.

Seamless interview scheduling

As an HR manager, you know how difficult it can be to schedule interviews with multiple candidates while coordinating with other team members and dealing with conflicting schedules. Chatbots can take care of this for you!

Chatbots can help candidates schedule interviews by offering them available dates and times that work with their schedule. They can even coordinate with other team members and schedule interviews with multiple candidates at once. It's like having your own personal assistant who can handle all the scheduling for you!

Clara scheduling

There are a lot of products out there that can help schedule interviews and accomplish the tedious and repetitive tasks which would otherwise take hours to finish. For example, Clara is one such product which can be used for scheduling interviews and sending automatic reminders to candidates to make sure they don't miss their interviews.

Onboarding assistance

Chatbots aren't just helpful during the recruitment process; they can also be your secret weapon for onboarding assistance. When new hires join your team, chatbots can step in to provide them with the guidance and information they need to transition smoothly into their roles.

Espressive onboarding screen

For example, Espressive, an employee engagement platform, leverages a chatbot named Barista to facilitate the onboarding process for new hires, ensuring a smooth transition into the team.

They can act as virtual buddies, welcoming new hires and providing them with essential information about the company, its culture, and the onboarding process. They can answer frequently asked questions, such as how to access certain systems, where to find important documents, or who to contact for specific queries.

What's the verdict?

So, what's the final verdict on recruitment chatbots? Well, they're a game-changer! These nifty tools have revolutionized how companies find and engage with candidates. With their time-saving features, 24/7 support, and improved candidate experience, chatbots are a recruitment superhero.

As technology evolves, chatbots will continue to transform recruitment. We have seen that those who embrace these bots gain a competitive edge, attracting top talent and making smarter decisions. So, get on board with recruitment chatbots and take your hiring game to the next level. It's a win-win for both companies and candidates!


What is a recruitment chatbot?

Recruitment chatbots are AI-powered tools that automate various aspects of the hiring process, from sourcing and screening candidates to scheduling interviews and conducting assessments.

What are the benefits of using a recruitment chatbot?

Recruitment chatbots offer improved efficiency and scalability by automating tasks, handling high volumes of inquiries, and providing instant responses. They enhance the candidate experience and reduce human bias in the screening process.

Pragnesh Anekal

Pragnesh is the EiR at Adaface. He loves reading books more than scrolling through social media, which is a big deal if you ask him.

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