BPO General Interview Questions
  1. Define what is an outsourcer?
  2. What are the major types for outsourcing?
  3. What is the difference between back-office and front office outsourcing?
  4. What is the difference between offshore, nearshore, and onshore outsourcing?
  5. What is LPO and KPO?
  6. Elaborate on the difference between inbound and outbound call centers?
  7. Do you think that BPOs and call centers are one and the same?
  8. What is Web-chat process and Voice process?
  9. What is the significance of ISO:9000 in the BPO industry?
  10. What is an Automatic Call Distribution and how does it work?
  11. How will you handle a customer-on-call when you do not know the solution to the problem?
  12. What are voice based BPOS?
  13. What do you mean by non-voice based BPOs?
  14. What are the different categories in BPO?
  15. What are the major sectors for Outsourcing?
  16. Why do companies Outsource?
  17. List some outbound call center services.
  18. List some inbound call center services.
  19. What are the services offered by BPO companies?
  20. What are the services that fall under non-voice support?
  21. What are the services that fall under voice support?
  22. What are different types of BPO?
  23. What is a horizontal BPO?
  24. What is a vertical BPO?
  25. What is reshoring?
  26. What is process-specific outsourcing?
  27. What is multi outsourcing?
  28. What is professional outsourcing?
  29. What is IT outsourcing?
  30. How does a BPO work?
  31. Abbreviate the following with respect to BPO terms?
  32. How you would approach customers in an inbound and outbound process?
  33. What do you think is the reason for India having so many BPO sector jobs?
  34. What are the common hurdles faced by Indian BPO companies?
  35. Why do you think English speaking proficiency is so important in the BPO industry?